Printed Today Bewertungen 909

I’m very disappointed with this company’s response to my complaint. I received a product that arrived with a visible mark, even though it was advertised and paid for as brand new and in pristine condition.

When I raised the issue, the company acknowledged the mark but claimed it wasn’t significant enough to warrant a replacement or refund because it’s “not visible from a standard viewing distance.” That’s completely unacceptable — I didn’t pay for something that’s “good enough from 2 meters away.”

If a product arrives marked, it’s not pristine. The dismissive response and refusal to put things right show very poor customer service. I won’t be ordering from them again and would not recommend them to others.

The amount of spam calls I am receiving from this company despite being on telephone preference service is appalling. I would never therefore use them again because of this.

Amazing service. Was trying to order on the website, got myself in a tizz, messaged on WhatsApp and was answered immediately, excellent communication, sent the artwork across, received the email to approve in less than an hour and delivered when said. The products were fantastic quality, I purchased 2 x support banners for marathon runners, and had lots of comments on them whilst there! Will definitely use again. Highly recommended

DO NOT USE THIS COMPANY.

I recently placed an order for some signage which arrived broken and scratched. Customer service sent a reprint of half of my order free of charge - claiming that the scratches and disfigurations were not significant enough and had come from the courier service - despite the signs arriving in a thick layer of bubble wrap. When I disputed this I was patronised by two members of staff, one of which said 'you know how these delivery companies can be' and suggested I should 'lay the sign flat on the table and remove the bend using a hairdryer' - for £50 worth of signage I did not think this was an appropriate solution.

As compensation I was told I could re-order the signs at a discounted price - knocking £3.48 off my order which would arrive within 2-3 business days. The reliability, responsibility, customer service and professionalism of Printed Today is appalling, I would strongly advise you go with a different company.

Police now involved with this conpany and a harassment case bought against them for constant harassment calls from different numbers on a weekly basis.

I ordered before reading the reviews and was a little apprehensive. However I needed a banner for my babies birthday last minute and the service I received was worthy of 5stars. I approached Printed Today on Sunday afternoon and they were very responsive, took all my requirements and got to work. Well the banner arrived today and I am over the moon. It is exactly as requested and communication throughout the process was informative. Thank you guys.

We ordered from this company. The delivered products were poor quality, had sharp edges, peeling plastic covering and damaged edges. We contacted Printed Today within 24 hours of delivery and they responded saying the damage was out of their hands.

Poor printing, horrendously bad service, and poor customer data privacy / security! Why did I not check the reviews before ordering?

Ordered some foamex boards on Wednesday for next day delivery on the Thursday. I was told art work was perfect and on time (I do this often). Order was printed on time, but did not leave their facility. I got a rather bad response from one of the staff, but this was escalated, without me asking, to a complaint. I dealt with a manager there and thought all was well. They re-printed it, with the promise it'd come on Saturday. We needed it for some work on the Monday. I made this clear to them.

It did not turn up as promised on the Saturday. It eventually arrived too late, for the Monday. I reviewed it today, the Tuesday. I was shocked!

It came pixelated (I provided vector-based art work), laminate was peeling, ink splodges, poorly cut art work. It was scratched all over. The packaging was good and intact, so it is nothing to do with the courier.

The service then deteriorated badly. I suggested that they just refund what was a small amount, just £38 and we could walk our separate ways. The photos I sent, he saw and quickly admitted they were poorly printed. Rather than solving this, he pulled out the terms and conditions. He noted that it says, that you have 24 hours to report any issues and make a return, which I was unable to, as I was away all Monday (without the printed boards I needed!) They also state that you must inspect the products before accepting delivery. That is not practical and no courier would want to stand around for that. Finally, all return postage is at my expense, even where the product is not up to standard. He would not budge, so here we are.

To make matters worse, it seems that when you upload your art work to the website, it sits in a public directory on their website. Yes, my art work and all their client art work is sat publicly for all to see. You can find it with a quick Google of PDFs on their website.

There is no reason to use Printed Today. They provide bad products, bad service, bad security, and for average prices. Do yourself a favour and don't waste any time with this company. You will suffer. There are dozens of other options out there. Far better, same price, same speed.

I'd give no stars if possible. DO NOT USE!!
Ordered a Gazebo, frame is fine but material doesnt fit well and not best quality. Has an issue with a missing part that should hold the back wall down but they were unable to help sort and i still get bombarded with phone offering 10% off even though i've asked them to remove me from their system. Awful company, DO NOT USE

Well, I came here to express my feedback. Well, I don't have much to say, just read the rest. Appalling service, best to avoid, there are other legit companies, trust me, it's worth it in the long run

1 star because that's the lowest value. Absolutely appalling customer service. Wrong item sent. Didn't respond to emails. Will not be using again!

Sign looks great and arrived in good time. Overall very happy with the product.

Absolutely shocking level of customer service art work on foam board arrived damaged due mainly to bad packaging along with rough cut and wonky edges and ink finger marks on boards. Customer complaint department asked for photos taken 2m away and promptly said can’t see damage 🤣

Ordered an expedited banner which was faulty from first use. When I flagged the issue, I was met with a dismissive, copy-and-paste response blaming me for reporting ‘too late’ instead of addressing a clear manufacturing fault. Poor customer service and no accountability

I decided last minute that I needed a banner for my Rugby presentation. The banner I ordered arrived on time (I needed it for the Thursday and only ordered on the Tuesday) the artwork was exactly as I’d asked.
Due to my rush I ordered without checking out reviews and once I checked them out after I ordered I was extremely worried and probably wouldn’t have ordered from them if I had of read them first but I’m so glad I did.
I would have given 5 stars but the banner did have one small white circle on that must of occurred when printing, I also found the chat on the website (although helpful with my order in the end) perhaps a little pushy, hence why I ended up ordering without doing my homework first.

The organisers of the event I am at, ordered printed gazebos from this company. The fabric they produced did not even fit the frame with the corners ripping when we tried to put the gazebo. Also the fabric sides were to long for the gazebo structure they suppled with it and there was no way to close the walls up.

One of the other sponsors, there tent did not even arrive. We spoke to the organiser who said they had been promised by Printed today it would arrive on time but nothing arrived and the company were ignoring there calls.

Avoid this company like the plague, with crap products and terrible customer service

The worst experience I’ve ever had with this company!

I ordered vinyl stickers that were supposed to be 3 feet tall and 2 feet wide. I clearly mentioned that the image size should be 3 feet, excluding any white borders. Despite this, they completely ignored my instructions and sent stickers that were less than 1.5 feet in height, with the rest just white borders.

When I raised a complaint, they refused to take responsibility and instead told me I would need to pay 50% again to have them reprinted — which is absolutely unacceptable.

As a small business owner, this mistake caused me losses, as I had no choice but to use the tiny stickers for my event setup.

I was very happy with my first order. Good quality, printed and delivered within 24 hours. Less than a week later, the service could not have been more different. My package, which should have been delivered today, is nowhere in sight: PrintedToday have not even dispatched to Fedex, but are blaming them for its disappearance. Nobody at PrintedToday will take responsibility or try to help: they won't even answer my calls now. Avoid this shower like the plague. There are much better companies out there.

DO NOT USE THIS COMPANY. they do not deliver your parcel and then say that it is not their fault. I paid for my item and it was not delivered . They will not refund me. I am now out of pocket.

Product was fine. Get called about every 2 months since with I'm your new customer manager.
So persistent. Call from different numbers to catch you out.

Just easier to use a local company