Primstay are amazing. They’ve managed my holiday let for years. Always efficient and responsive. Cindy & Abbie & Graham are awesome. And the whole team look after the guests and myself when any issues... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Primstay are amazing. They’ve managed my holiday let for years. Always efficient and responsive. Cindy & Abbie & Graham are awesome. And the whole team look after the guests and myself when any issues... Mehr ansehen
Unternehmen hat geantwortet
The place is maintained well, clean and looked after. The staff have been helpful dealing with any issues. Carla was very helpful in the booking process.
Unternehmen hat geantwortet
21 Vantage House was perfectly located for exploring Norwich city . the apartment was clean but not comfortable Mattresses soft and very lumpy, settees like padded park benches. Not enough equipment f... Mehr ansehen
Unternehmen hat geantwortet
Booked 3 nights in Lincoln,first night noise from ventilation system kept us awake.Relayed this the next morning but nothing done.Decided to sort out on the last evening after 2 out of 3 nights with n... Mehr ansehen
Unternehmen hat geantwortet
Prim Short Stays is a boutique hospitality company providing short-term accommodation solutions for families, couples and business professionals. Our fully furnished properties are carefully curated to suit various guests, located in prime locations with easy access to popular attractions. We pride ourselves on excellent customer service, from booking to the end of your stay, with our team on hand to answer any questions. We offer high-quality and affordable accommodation, making us a leading short-stay provider in the UK. Experience the comfort and convenience of Prim Short Stays - book with us today.
149 - 155 Canal Street, NG1 7HR, Nottingham, Vereinigtes Königreich
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Hat 100 % seiner negativen Bewertungen beantwortet
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Used Prim Short Stays to manage our serviced accommodation for a few months and barely made any money. Constantly charging fees and maintenance (baring in mind it was a newly renovated property and everything was brand new). Internet was intermittent for a few hours during a guest stay and they charged us £125 for it! How are we supposed to control when virgin have service issues.
Don't waste your time using this company if you want to make any money. Either do it yourself or just let it out as normal - you'll make more money

Antwort von primshortstays.com
Stayed at Prim Short Stays apartment in the Lake District for 4 nights at a cost of £568 we had no hot water in the mornings for showers. We only wanted to book the apartment to stay for sleep and showers as we were at my daughters house for Christmas. We spent the 4 days messaging and phoning them Appauling service they never fixed the hot water despite them knowing there was a problem and offered us a measley £40 back after umpteen complaints. Dont stay at these apartments if you want a hot shower in the morning.

Antwort von primshortstays.com
IF I COULD GIVE A LOWER MARK THAN 1 STAR, I WOULD.
Working with this company has, by far been the worst managing agent that I have ever worked with. Before I signed the contract they were very attentive and promised excellent service, much like what it says on their web site. My experience has been horrendous and certainly has not been ‘hassle free’. After I signed the contract all of that changed.
Communication - DISGRACEFUL
When my life fell apart, and I got sick and I had bills and mortgages mounting up, as the income I was receiving was not covering my bills. I called the managing director to discuss this. The assigned assistant could do nothing. So…
- I called the managing director multiple times, he did not answer
- I emailed and was repeatedly told that he is busy and I must put my concerns in an email.
- I then sent an email begging his staff to ask him to take 10-20 minutes out of his day to have a conversation. I was again told to send an email. All while the managing director was posting on Facebook, including a picture of himself relaxing with his cat. He was able to answer people on Facebook but not able to call me despite the fact that my emails were headed ‘Urgent Communication’. I had already informed staff that I was seriously ill.
In month 1 their charges took 100% of the income and they overcharged me £100.
The company director now has amnesia and says that they did not over charge me, but the emails clearly show the overcharge and correction.
When I was finally able to write an email, I was met with cold callous indifference to my change in circumstances and the fact that I could not pay a lot of my bills.
When I requested my old locks, it took months of sending multiple emails to finally get the items back.
My experience with this company has been anything but ‘HASSEL FREE’, as they state.
I could write more but I think you get the gist.
BASED ON MY EXPERIENCE, I WOULD ABSOLUTELY NOT RECOMMEND THIS COMPANY. In 20 years of being a landlord, I have never had a managing agent treat me the way this company has.
When I've got a bit more energy, I'll add in the rest of this horrendous saga.
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