I literally have every Primals product and I love them all! I only wish they made more products! Organic cotton boxers, merino wool boxers, horse and boars' hair toothbrush, toothpaste tablets, body... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The toothbrush heads for the Sonicare toothbrush work amazingly. I originally tried the Sonicare toothbrush head that worked quite well, but Primals replacement head was actually better & more comfor... Mehr ansehen
Unternehmen hat geantwortet
Well the brushes fit my Oral-B electric toothbrush but it's impossible to brush my teeth with them on there. Nobody's gotten back with me can't get a refund wasted my money.
Unternehmen hat geantwortet
My order never came! But they are still trying to take money from my account!! By luck i canceled my bankaccount but i still get mails monthly that they are waiting for a payment because i have a subs... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more!
Kontaktinformationen
Vereinigte Staaten
- lauryn@primal.shop
- primals.shop
3,6
Akzeptabel
29 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 63 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fast Shipping, Great Product
I’ve ordered from them on their website and on Tiktok Shop. On both instances, their products would always be shipped and arrive at my doorsteps within a week. Their Horsehair toothbrushes are perfect due to the softer feel they provide while also not using any plastic components.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Thanks Ethan, glad the horsehair ones are a hit!
very unprofessional
placed an order for tooth brushes and boxers 6 weeks ago.
sent an email asking where my order was, Lauryn replied (July 3rd) the boxers are on pre-order, they haven't sent the order yet but was no communication.
I asked her to send the tooth brushes now and the boxers later.(was confirmed)
yesterday (July 11th) asked Lauryn again where the order for the tooth brushes was, her reply was that the tooth brushes went out of stock but again was no communication at all.
I have cancelled the orders
Unfortunately didn't get the chance to experience the products this is just a service review
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Hey Daniel,
Thank you for taking the time to share this, and we're sorry for the experience you had.
We've recently run into unexpected stock shortages that we hadn't anticipated, and that's what caused the delay on your order. That said, you shouldn't have had to chase us for an update — we should have reached out to you first. That part is on us.
We can confirm your orders have been cancelled and no further charges will be going out to you.
We'd still like to make this right whenever you're ready. Please reach out to us at lauryn@primals.shop and we'll take care of you directly.
Excellent Quality, Outstanding Customer Service, and a Healthier Home
I’ve had a fantastic experience with PRIMALS. Their products are high quality, customer service is responsive and helpful, and I love their focus on supporting a cleaner, more toxin-conscious home. The products have become part of my daily routine, and I highly recommend them to anyone looking for simple, healthier home upgrades.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Appreciate this Mark, really glad you're loving them :D
Ordered a month ago and nothing sent…no reply to emails
Ordered a month ago and nothing sent yet. They promise next day delivery. Also I have emailed serval times and no reply at all.
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Hey Billie,
Thank you for taking the time to share this, and we're sorry for the wait.
Our standard shipping timelines apply to in-stock items. Some products are listed as pre-order, and those ship once stock arrives we appreciate that isn't always obvious at a glance, and it's something we're working on making clearer.
On the emails, we do respond to every message that comes in, so if a reply hasn't reached you, it may have landed in spam. That's not the experience we want anyone to have.
To confirm, this order has been fully closed out on our end and no further charges will be going out to you. If anything else comes up, we're always reachable at lauryn@primals.shop.
Signed me up to subscription with out permission
Tooth brushed took two weeks to come. They are also very poor quality. One month later they took money out of my account without my permission and sent me another order. I never signed up to a subscription. The company is a scam
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Hey Felix,
Thank you for taking the time to share this, and we're sorry to hear about your experience.
Both subscription and one-time purchase options are available on our product pages, and whichever option is chosen is shown on the invoice and in the order confirmation email.
We offer subscriptions because most of our customers prefer a refill every 4 to 6 months at a discounted price, along with free gifts along the way, but it's never the only way to buy from us as we have a one-time purchase option.
Cancelling is straightforward and can be done anytime through the customer portal, or by reaching out to us directly and we take care of it right away.
Our customer service inbox is available 24/7 and we respond to every message that comes through. Please email us at lauryn@primals.shop and we'll confirm this is fully cancelled and get it resolved for you.
No answer
Very difficult to try and get answers out of this company not surprised giving the scores from everybody else do you suffer favour guys and go with someone different they haven't answered my experience the shop app is absolutely disgraceful they don't help either go with someone else that's plenty of companies that do the same thing... AVOID...😳😳
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Hey Adam,
Thank you for taking the time to share this, and we're sorry your message went unanswered.
Our customer service inbox is available 24/7 and is the fastest way to reach us, we respond to every message that comes through, so if you've reached out through another channel it's worth sending it our way directly.
Please email us at lauryn@primals.shop and we'll get you an answer and sort out whatever you need.
package doesn’t arrive, customer service doesn’t answer
Ordered a couple of toothbrushes, then got carried away in a couple of “deals”, ended up ordering a package of €80, which when I look back at it wasn’t such a good deal at all. But the worst thing is, it was over a month ago and the package still hasn’t arrived. Sent 3 e-mails allready but they don’t answer. Wrote a negative review but they hide it, which gives me the impression they write their (all 5 star) reviews themselves.
Bastards!
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Hey Jan,
Thank you for taking the time to share this, and we're sorry your order still hasn't arrived. A month is far too long to be waiting, and we want to get this resolved for you.
Once we're able to check the order, we can give you a clear answer on what happened. International shipments can occasionally be held in customs, which delays delivery beyond the usual timeline, and that's something we'd be able to confirm quickly.
Our customer service inbox is the fastest way to reach us and we respond to every message that comes through, so if replies haven't reached you it's worth checking your spam folder.
Please email us at lauryn@primals.shop with the email address used at checkout and we'll track this down and make it right.
ZERO customer service
They put the wrong amount on the customs bill so that was bill was HUGE!! And even having to pay vat / customs is terrible. And customer service never answers so cannot cancel your subscription!
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Hey there,
Thank you for taking the time to share this, and we're sorry for the trouble.
Customs and VAT charges are set and collected by the destination country, not by us, and we declare orders at the value paid at checkout.
On cancellations, these can be done anytime through the customer portal, or by reaching out to us directly and we take care of it right away.
Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at lauryn@primals.shop and we'll get your subscription sorted and confirm it's fully cancelled.
Primal NOT post low star reviews
Primals does not post low reviews. I gave 1 star review and it never posted. Reason: Toothbrush is sooo hard and worsens / can cause tooth sensitivity. I use it as a tongue scraper only. I contacted company but no response. Beware of companies that can't take honest, negative reviews to distort consumer perception!
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von PRIMALS
Hey there,
Thank you for taking the time to share this, and we're sorry to hear the brush wasn't right for you.
Firmer natural bristles can cause sensitivity for some people, and anyone experiencing that should stop use and speak with their dentist. It's not the right fit for everyone, and that's okay.
Our customer service inbox is the fastest way to reach us and we respond to every message that comes through. Please email us at lauryn@primals.shop and we'll take care of this for you.
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