Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I literally have every Primals product and I love them all! I only wish they made more products! Organic cotton boxers, merino wool boxers, horse and boars' hair toothbrush, toothpaste tablets, body... Mehr ansehen

Bewertet mit 5 von 5 Sternen

The toothbrush heads for the Sonicare toothbrush work amazingly. I originally tried the Sonicare toothbrush head that worked quite well, but Primals replacement head was actually better & more comfor... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Well the brushes fit my Oral-B electric toothbrush but it's impossible to brush my teeth with them on there. Nobody's gotten back with me can't get a refund wasted my money.

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

My order never came! But they are still trying to take money from my account!! By luck i canceled my bankaccount but i still get mails monthly that they are waiting for a payment because i have a subs... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Laden für Gesundheits- und Kosmetikprodukte

Vom Unternehmen geschrieben

Your one-stop shop to live toxin-free! Everything you need to make your daily routine toxin non-toxic including plastic-free toothbrushes, fluoride-free toothpaste, filtered showerheads & more!


Kontaktinformationen

3,6

Akzeptabel

TrustScore 3.5 von 5

29 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 45 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3,6

Alle Bewertungen

(29)

28 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

I wholeheartedly regret purchasing from…

I wholeheartedly regret purchasing from Primals.

I bought a pack of bamboo toothbrushes with horse bristles. The thing is, it is poorly made. It’s just a China product. I’ve seen other brands with this exact same product, just with a different name on it, in Europe. But yeah, I bought it.

First of all, it wasn’t the best experience paying the customs at the post office. But oh well.

The worst thing is that the toothbrush head is too bulky, and because it’s hard bamboo, my gums are bleeding when I brush because it’s constantly bumping into my gums, and eventually they start bleeding. So I quickly stopped using it, and it’s just been a waste of money. I would have preferred to buy something else, but okay.

To be fair, I reached out to their customer service and told them about the situation. But as they weren’t willing to do anything, they have no satisfaction guarantee, and they just sent me some AI slop about how their refund policy waives all responsibility because it’s a personal hygiene item.

I’ve decided to let everyone else know that this is not the product you might think it is, and I highly question the validity of all these five-star reviews from Judge.me. It just seems odd to me that the experience is overwhelmingly good when the toothbrush head is basically twice the size of a regular toothbrush.

9. August 2026
Bewertung ohne vorherige Einladung
PRIMALS-Logo

Antwort von PRIMALS

Hey Birk,

Thank you for taking the time to share this in detail, and we're sorry your experience fell short.

Bleeding gums aren't something we take lightly. Firmer natural bristles can cause sensitivity for some people, particularly during the first few weeks of switching, and anyone experiencing that should stop use and speak with their dentist.

On the refund, hygiene items are generally non-returnable once opened for health and safety reasons, but we don't want anyone left with a product that isn't working for them. We've sent a follow-up email your way so we can get this resolved for you directly.

We're also always happy to answer questions about materials, sourcing, and manufacturing nothing about that is off limits.

Bewertet mit 1 von 5 Sternen

Well the brushes fit my Oral-B electric…

Well the brushes fit my Oral-B electric toothbrush but it's impossible to brush my teeth with them on there. Nobody's gotten back with me can't get a refund wasted my money.

1. August 2026
Bewertung ohne vorherige Einladung
PRIMALS-Logo

Antwort von PRIMALS

Hey Tpdd,

Thank you for taking the time to share this, and we're sorry this hasn't worked out for you.

Our replacement heads are designed for the specific models listed on our website and in the product information, and Oral-B is not among them. Some other handles may accept them physically, but they won't perform as intended.

On the refund, that's not a problem at all and we'll get it processed for you. Our customer service inbox is the fastest way to reach us and we respond to every message that comes through.

Please email us at lauryn@primals.shop and we'll take care of this right away.

Bewertet mit 5 von 5 Sternen

Primals is amazing

Primals is amazing! Their products are second to none and the customer service is excellent. I highly recommend to anyone searching for clean hygiene products.

5. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I literally have every Primals product…

I literally have every Primals product and I love them all! I only wish they made more products! Organic cotton boxers, merino wool boxers, horse and boars' hair toothbrush, toothpaste tablets, body wash, shampoo, air purifiers, shower head filter - are all terrific. Highly recommend them all!

6. August 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The toothbrush heads for the Sonicare…

The toothbrush heads for the Sonicare toothbrush work amazingly. I originally tried the Sonicare toothbrush head that worked quite well, but Primals replacement head was actually better & more comfortable. Though the order did take awhile, Primal included some free samples of various things that were greatly appreciated. Customer service was very prompt in their response. Thank you Lauryn.

23. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

They don't answer about crucial…

They don't answer about crucial questions on their products... They are hiding a potential usage of chemicals on "eco" products!

3. August 2026
Bewertung ohne vorherige Einladung
PRIMALS-Logo

Antwort von PRIMALS

Hey there,

Thank you for reaching out, and we're sorry if any of your questions went unanswered.

We're always happy to go into detail about what goes into our products, materials, and sourcing, and manufacturing included. Nothing about that is off limits, and full ingredient and material information is listed on each product page.

If there's something specific you'd like clarified, please email us at lauryn@primals.shop Our customer service inbox is the fastest way to reach us, and we respond to every message that comes through. We'd genuinely welcome the question.

Bewertet mit 1 von 5 Sternen

My order never came

My order never came! But they are still trying to take money from my account!! By luck i canceled my bankaccount but i still get mails monthly that they are waiting for a payment because i have a subscription! I canceled that subscription the first month but they keep sending me mails for the next payment. This company is a scam!! Watch out!!

28. Juli 2026
Bewertung ohne vorherige Einladung
PRIMALS-Logo

Antwort von PRIMALS

Hey AJ,

Thank you for taking the time to share this.

We're sorry to hear your order hasn't arrived yet, and we want to make sure this gets sorted out for you properly.

Subscriptions are always selected by our customers and cancellations are straightforward.

Customers can cancel anytime through the customer portal or simply by reaching out to us directly and we take care of it right away.

Some items are pre-order or may still be in transit, so we'd like to check the status of this order directly.

For further clarification on what happened, please reach out to us at lauryn@primals.shop so we can get this resolved for you. We respond to each and every email 24/7 and we want to make this right.

Bewertet mit 5 von 5 Sternen

I absolutely love primals

I absolutely love primals! Their products have been so helpful for me trying to live a healthier lifestyle and reduce the chemicals and toxins I consume. Their customer support is super friendly and always replies quickly, which is so rare these days.

15. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I ordered the single shower head from…

I ordered the single shower head from PRIMALS and was not disappointed! In the process of ordering, the promotion prompted for two free gifts with the shower head purchase. I went to claim the free gifts but due to a computer glitch, I didn’t get my free gifts. I emailed Lauryn (the founder) and was in contact with her in very short order. She emailed me back within an hour and made the order right away! I’m a very pleased customer and would do business with people like this and day! As should you !!
Thanks Lauryn!

24. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great Experience

Have bought several items from their online shop and amazon and items always arrived on time. The boxers specifically are my favorite.

13. Juli 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

High quality products

Love the horse hair toothbrush! Great for my sensitive teeth while still getting a nice clean feeling. The shipping is fast and reliable. My boyfriend loves the 100% cotton boxers, very breathable and lightweight.

13. Juli 2026
Bewertung ohne vorherige Einladung

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