Primal Ice Bewertungen 39

I bought an ice bath and chiller package in October 2024 from primal Ice and used it daily. Several weeks ago the chiller failed. Looking at the website it said the chillers are sold with a 2 year warrantee so I thought it wouldn't be an issue as I had only had it 18 months. I called Primal Ice and was advised that my chiller only had a one year warranty because its the older model. They did offer to sell me another one at a 30% discount but I had already spent $2450.00 in a product with only 18 months life span and didn't want to throw good money after bad. I had a close look at the chiller and found it to be the temp controller that had failed. I messaged them again and was told they do not have this part and there is no support they can offer for this chiller. This is a perfect example of designed obsolescence, it failed shortly after the warranty ran out, cannot be repaired and thus forcing you to buy a new one. I will buy a new one but it will most definitely not be a Primal Ice product.

It's not just for the body. The mental clarity I get from a 5 am plunge is insane. I was worried about the water warming up too quickly, but the insulation on the Pro model is top-tier. Best morning ritual I've ever started.

Primal ice help support 5 star ⭐️
Helped me through everything was quick response and made my life easy - highly
Highly recommend this company as it’s Australian owned - will definitely refer more people

Amazing service with Joe! Purchased a while ago now but continue to receive messages and fabulous ongoing support. Have recommended Joe to many other buyers.

Prompt responses with every question. We set it up wrong when we moved house and Joe was great in assisting us to fix it.

I live in a unit with a small balcony and didn't think I'd have room for an ice bath.
The lite tub fits perfectly and only took about 10 minutes to set up.

I bought my inflatable ice bath 10 months in it started auto cutting off. I moved to another PowerPoint to try and tried it again still kept cutting out. Contacted primal they asked for a video of the fans on the cooling unit 3 fans had failed. So I did they then told me it wasn't covered by warranty as it was too close to the wall in the video in new location. I explained that it wasn't located there when it was cutting off but they continued to fight me on it they then promised to send out new fan 1.5month after several reminders from me I finally received 3 new fans. The new fan were not as simple as just plugging in and I had to rewire it myself which goes against Australia warranty laws.
Shortly after I had rewired the 4 fan failed I asked a new unit or another fan as it was now a major fault. They told it was now just out of 12 months warranty.

Product is really bad, constantly leaking & also chiller is super unreliable both chillers have broke with the same issue. I would not purchase ice bath from here

I'm really pleased with the product and the entire process. The delivery was seamless and packaging was excellent. Installation was simpler than I anticipated, and once operational, the chiller maintains the water at an optimal cool temperature throughout the day.

I purchased the Primal Ice Premium Barrel with the XPro chiller after seeing many reviews praising the company’s customer service, build quality, and the ability to use the unit indoors or outdoors. Unfortunately, my experience was mixed, especially given the ~$5,000 price.
The barrel itself is mostly high quality and looks great, but the built-in step feels noticeably less sturdy than the rest of the unit.
Customer service is responsive, but the information provided was often not very helpful. Delivery also took about a month longer than expected. The chiller ships separately and had to be resent after the first one was lost in transit. This was after multiple conversations to confirm tracking numbers and ensure items had shipped.
The tub arrives in a large wooden crate that must be disassembled to remove the barrel, making it nearly impossible to keep the original packaging intact if a return is needed.
Full disclosure: the chiller casing sustained some minor self-inflicted cosmetic damage before installation. When I tried to return the unit within the 30-day satisfaction guarantee, I was told it could not be accepted because the tub was not in its original packaging and the chiller was not in original condition. Realistically, both are difficult to maintain once the product is delivered and handled. Given the cosmetic damage, I was not expecting a full refund on the chiller, but I did expect some type of reasonable compromise.
I ultimately decided not to keep the unit after my contractor advised against installing it indoors next to an infrared sauna due to concerns that the vinyl tubing and plastic valves could pose a future leak risk.
This review isn’t intended to disparage the company. The product may work well for outdoor setups, but buyers should be aware that indoor installation may not be ideal and the return policy and support may not align with expectations for a $5,000 purchase.

The chiller is soooooo nice! It keeps the water at the perfect temp round the clock. The constant movement of the water through the system and the filter keep the water crystal clear with the addition

I recently bought the Primal Ice Bath and I must say I'm super impressed with the product and the overall experience.

First off, the tub itself is of excellent quality, well built, and has a sleek design. You can tell it was made with longevity and performance in mind, and the water cools down really fast. It has not only improved my plunge experience but has enhanced my entire routine. It is truly a professional-grade cold plunge, fit for the home.

There are many different choices available, and I looked at a few before making my purchase. What really sets primal apart is the customer service. From the start, Joe has been extremely helpful, knowledgeable, and dedicated to making sure that the person purchasing has the best possible experience. It is hard to find people that truly care about ensuring the best possible encounter in today’s society.

From the initial stages all the way to the final stages of the purchase, I must say this has been one of the most satisfying purchases I have made in a long time. With the quality of product and the phenomenal customer service, I would recommend the Primal ice to anyone.

I plunge almost every day now! Previously id plunge 1-2 per week at best.

I recently purchased the cold plunge from Primal Ice, and it has exceeded my expectations in every way. The product is very sturdy and was surprisingly easy to install. It offers all the benefits of cold therapy at a fraction of the price compared to other brands. Primal Ice has made high quality cold plunging accessible without compromising on performance. If you're looking for an affordable and effective cold plunge, this is the one to get.

Unfortunately, I fell for one of the poor quality Ice pod knockoffs online. I then purchased this PrimalPod and can confirm it is 10x better quality and way better insulated (stays cold multiple days). Also just got the primal chiller and works like a charm!

Been using it for a couple months every morning. Take away my coffee. Take away my tea. Take away my breakfast. But, don’t take away my pod. It IS my morning routine. Love it.

Chiller pro is very powerful and considerably quiet. Keeps the water at crisp 5c for now all day long in Perth weather

Amazing peice of equipment. spoke to the sales team before buying and they talked me through the benefits of the higher powered motor. Has got a lot of use, espicially over summer.

I purchased the ice bath with the Performance Chiller after a lot of research. I live in an extremely hot and humid location in Tropical QLD and it cools it with ease. Customer service was great and all questions asked promptly. Would highly recommend.