PrettyLittleThing Bewertungen 

I’ve received the wrong order. I spent days going back and forth with the stupid AI bot over iMessage. Wasn’t able to speak to a real human. When I did get a human response, it’s like they don’t read the context of the conversation so days were wasted re-explaining. I was told to send the item back via a link which was never provided. It’s been more than 2 weeks since I sent the parcel back and I haven’t received a refund. I’ve been told the parcel was definitely delivered to my address. I didn’t say it hadn’t been delivered, it was the wrong order.

They’re trying to cut corners by not using human agents but I can promise I’ll never shop there again. Absolutely abysmal customer service. It’s been over a month and this isn’t resolved

I paid for next day delivery. It has been a week and I haven't received my order yet. There has been no communication and and I cannot find any way to contact them to speak to somebody.

Horrible experience.. i paid for delivery fee on the website then another fee for the delivery when they delivered to home now i want to return they ask me to return by myself and pay for shipping which costs more than the price of the items

Just been reading reviews and find out there are hundreds of people in the same position as me. I’ve been trying to get a refund of around £70 for about 4 weeks now. Absolutely horrendous. I have advised them of their breach of contract and will be doing a chargeback through my bank to get my money back. UPDATE. I was issued part of my refund in a gift card and they are now replying to me in Spanish!

I know this review won’t change anything for a well established rubbish brand, but I hope people will read it before placing any orders. Right and the end, before paying, they add an extra fee, which is called ‘delivery support’ but then on the actual invoice is called ‘sales tax’. That’s on top of the delivery that we pay. So what on earth is that now? For an item that costs £10 I ended up paying around £7 more???? WTH

SHOCKING. 1 star is not even deserved, but you cant do a review without a star!
I ordered 2 items via Debenhams and have tried to return them and the returns process is IMPOSSIBLE. It asks you message them on Instagram, which I have done SEVERAL times and you get a automated message back (every time) asking for your order number and email but nothing else. I am reporting them to Trading Standards!

The worst customer service ever! Missing hoodie from order and pants had ink stain. Contacted customer support immediately via instagram and phone in January, here it is April and they still doing the same thing. Replying what’s the issue, I explain, no response for a week almost then respond and cycle repeats.

Haven’t received my order and plt wont reply on Facebook messenger or iMessage. It’s just an AI robot that says wait for someone to become available. I have waited on both for 5 days!!!!!!

Ordered via Debenhams. Really good quality products,however, I ordered a selection with the intention of returning the items I didnt want. After a lot of hassle, I returned the items, but my refund has not materialised and it's now 3 months later! Absolutely shocking customer service.

My package come open and one dress was missing from the package this is the second time it happened to me

Still waiting for a refund after I returned my items over 3 weeks ago. My order was wrong also. They sent me a dress when I had purchased a T shirt.
My order was placed on Klarna & it’s nearly due to pay! So annoying that the customer service text message service is just AI & keep repeating the same old thing! This place needs to be closed down. I will be taking this further

Spent over £100! Completely wrong items arrived, I sent them back, sent proof of postage and still waiting for a refund! That was over a month ago! Impossible to speak to a human just an AI chat bot with automated replies. Absolute scam!! PLT WHAT TF?! Used to love this brand now reading reviews I can see everyone had the same story sort it TF out!!! You are taking peoples money and not giving them the goods they ordered nor a refund! That is theft!!! This company needs investigating by trading standards immediately!!! AI IS NOT WORKING GIVE US OUR MONEY BACK!!!

What has happened?? 😩 The customer service is completely useless, automated response saying they’re delayed in responding & to just wait? It’s been 3 days with no response regarding missing items in my order?
So what now?
It states you need to tell plt within 14 days but don’t get any acknowledgment?
I’m really shocked at the lack of service from plt.
Assuming another company have taken ownership & it’s now being ran into the ground.
Will request the money back through the bank now.

Absolutely awful. Returned items at the beginning of March I was told my refund was processed on the 8th March, this was a lie. No refund received and unable to liaise with a human as every response is AI. Do not purchase from PLT as you will struggle to get a refund.

Terrible customer service. Have had an issue with an inpost return, ply have received the return but no refund info. Have messaged numerous times over messenger and no response for days. Won't be ordering again!

I returned some items at the start of March and didn’t receive confirmation of receipt. I contacted PLT via their Facebook chat and Instagram where I got an automatic response saying someone will contact me. No one had contacted me and this is the second time in the last few months this has happened. It seems they just aren’t issuing refunds so wouldn’t recommend shopping with them. Still no refund.

Absolutely appalling service
Ordered two dresses, one came with stains in the thong part of the dress (couldn’t return the item without contacting customer services) who advised, after around 6 days waiting for a response, that the dress wasn’t faulty and it could be washed, how this passed quality check I don’t know.
Returned both items for them to only register one, messaged plt, again waited 5 days to be told to allow up to two weeks to register the return, even though only one has been accepted. Can’t get through, no one replies and when they do it’s vague replies once a week.

If I could give no stars I would.
Absolutely terrible company and terrible customer service
I ordered an item via Debenhams site but had to return it to PLT. Went online but because the item was not recorded as delivered to me on their site I had to email and ask for a return label.
Took a while for a response but a label was eventually sent which I used and posted the parcel back to Plt as per Debenhams policy.
A few days later someone else at Plt sent me another post label which was different from the first one.
Obviously I could not use the latest label as the parcel had been posted.
Now they are saying they haven’t received the parcel back
They tell me I should have used the other label and will not refund me.
I’ve sent numerous emails with all proof of what labels they sent me and proof of postage and proof of return
No one reads my messages.
Keep getting different people reply to me telling me the same thing
Absolutely terrible company.
It’s obvious that the CEO of this company doesn’t read these reviews as otherwise he would take note and rectify the problems.
Also Debenhams should not use PLT on their website.
Mind you Debenhams company isn’t much better where customer service is concerned
I am now going to contact PayPal
Do not use this company

They don’t even deserve 1 star. This company never been this bad. I just started ordering back from a year or two and the rebranding is worst. I can’t even get a proper response for getting misinformation for returning an item. They make it hard to return back to the company. DO NOT PURCHASE FROM THEM.

Absolutely disgusting …. Email them once they replied then they don’t bother replying again waiting for a refund.
Pink boutique sent my refund straight away…. No waiting to hassle no chasing
Will never be using pretty little thing ever again…. Finn from customer service is useless.