PrettyLittleThing Bewertungen 

Scammers and thieves. Charged me £9.99 for something called royalty without me agreeing to this or selecting it. I only noticed after placing the order and the scammy customer service is saying that they now can’t cancel. Even though I didn’t not authorise it. What is more I reported it within a couple of days and legally I have 14 days to cancel. It’s not possible to make any changes on the account even after logging in. AVOID!!!

Waiting 8 weeks for a refund, every time I contact them regarding refund get told I will be refunded within 24hrs and nothing gets refunded. AVOID AT COSTS

pathetic!!! sizing is so awful, bought two dresses and decided to size up for one and maintain my size for the other, surprisingly they both don't fit at the bottom and are too big at the top. just stupid. a waste of money and time. only reason there's a star is because i have to add 1 to write a review

AVOID AVOID AVOID

Ordered on the 21st April and returned all items and have been chasing my refund from them for the last 14 days via all sorts of email/messenger/Instagram,they are not responding to my questions. They do not understand! I have even messaged the CEO on Instagram and have been ignored. They are not Refunding me all my money back. Avoid at all costs. This is the 1st and last time I will order from them. Please spread the word and let people know what they are dealing with. I have to now wait to do a charge back on my CC

Would give a zero, i have no idea what has happened to this business. Ordered clothes in November, returned at the start of December and am still fighting for my refund!!!! It’s an absolute joke, can’t get hold of anyone and all responses are AI that don’t make sense. Avoid at all costs

Terrible service. I wish I could give a zero star.
My last order wasn’t refunded correctly. I only received 50% of what I returned and had to chase for the remaining.

My most recent order I noticed (after I’d paid!) they sneakily pre tick the option for their ‘Seel’ protection. It wasn’t there during checkout, before delivery options, then appeared when pressed pay. Their customer service is pretty non existent, talking to a BOT. When you finally get through to an actual person, they say it’s non refundable. Out of principle I’m doing a charge back with my bank. They’re making a killing doing this to every order!!!!

Why isn’t there an option to leave zero stars? PLT only sent half of my order, I have been chasing them for a refund for eight weeks now. I’ve sent them over 170 forms of communication via email and all their social media platforms. I either get ignored or their incompetent customer service team completely ignore the issue/say they don’t understand the problem or get me to explain the issue again when I’ve clearly stated it numerous times. The company is basically a scam and I have reported them to trading standards. They have £600 of my money which they aren’t giving back.

I use to use pretty little thing all the title years ago. I needed an outfit for the weekend so ordered an outfit next day delivery I paid for next day delivery firstly for it to come on Friday. The courier said he delivered my parcel but took it back my camera shows him taking the parcel back to the car so why lie

Product information is incorrect. A jumpsuit online claiming to be 100% cotton is in fact labelled as 90% polyester and 10% elastine. No accountability for this misinformation when speaking to customer service. Like talking to a malfunctioning robot with the same copy and paste response. Not personalised, shocking service. Very very disappointing after being a loyal customer for so many years

I only have given one star so I could leave the review. I have made 3 orders in the last month and every time the item has been delivered worn with makeup, etc.
Why doesn't PLT check the returned clothes? This is a joke and to add insult to injury you have to communicate with an AI not. Fix up PLT.

I would give this company zero stars if I could. Never again am I ordering from here. The clothes are no way UK sizes, but the customer service is the most shocking. You can only seem to speak to at AI service, and when I request a customer service representative, it takes ages for anyone to respond.
I returned three items, and they only refunded one item! Finally got through to their customer service who said only one item was returned. Absolutely awful service.
I am now sending them all the proof that three items were returned, but they will not refund as they don't have the returned items in their warehouse.
DO NOT ORDER FROM THIS COMPANY.

Jestem rozczarowana ta firma jak i Klarna. Pobrali mi £ 9 po zwrocie towaru oddali £0,07 . Twierdząc ze nie są mi nic dłużni. Nikt nic nie wie i nud ma żadnych ukrytych opłat. Pytanie gdzie jest reszta ? Co się stało z reszta moich pieniędzy ? To nie jest duża kwota ale gdybym wiedziała ze oddacie mi £0,07 to zatrzymałabym towar i sprzedała za dużo więcej niż 0,07. Złodzieje nie polecam

I used to love plt but recently they didn’t help me with an order that apparently was delivered which it clearly wasn’t as I was home as before I reported a missing parcel to be boohoo as the company delivered it to the wrong house and the street it was later returned to me so I didn’t take it any further but plt are using that as an excuse for not helping me! I’m reporting them to the bank for fraud

Used to use PLT a lot but it’s really gone down hill. Paid for royalty delivery for 12 months (for 2 years) nearly every delivery was over 5 days late rendering it useless. After length chats with an automated system I was advised paying for next day delivery doesn’t confirm next day delivery. Really poor customer service

If I could give a minus star I would. I will never order from Pretty Little Thing or Boohoo. Worst customer service ever. I ordered 2 sandals for my daughter size 9. She was sent size 7. It took over 2 weeks to return. Several different bits and several different agents. Finally able to return and then I get charged $10 for a return that was completely the fault of PLT. Google them it states exactly what to do about there return process. Go to X and tell them to have a real person reach out to you. Call the BBB they respond to them also. So Google knows they way Pretty Little Thing does business. So sad. Keep your money and don’t waste your time. DO NOT ORDER FROM THIS COMPANY

Paid for Royalty delivery which stipulates on their website as next day. Order was processed 3 days later, which means it doesn’t arrive when I need it. Customer support state they can’t refund despite the fact I have been miss sold the service. Tacky website and customer services. Going to return all items and get a refund. Never again

Absolutely shocking
I've never known anything like it, from customer service, lack of communication to not receiving my order (after paying £9.99 for Royalty) it is not royal at all!
I've still not received my items and the people who reply to email or socials are useless! Not helping at all and refusing to refund my £9.99 after advising they have currently paused Next day delivery service.

Disgusting customer service, wont refund for 2 orders which haven't been delivered, avoid ordering from them

I used to love pretty little thing. However over the last 3 months , I have had nothing but trouble regarding missing orders, missing refunds , incorrect refund processes , items not being delivered on time or even at all. The royalty option for customers is also completely irrelevant as you pay for fast shipping and it is not fast or doesnt even arrive. They are clearly in trouble, I recommend not to order from them

My item has been processing for 4 days it was supposed to be a next day delivery.