Premium Home Source Bewertungen 

I purchased a set of kitchen appliances but realized they did not match in color. The following day, I contacted customer service, and Kathy assisted me in resolving the issue. She was very patient and took the time to clearly explain the differences in color options. After our call, I needed additional clarification and called again—Kathy once more assisted me, providing detailed information regarding the refrigerator. She was consistently kind, professional, and attentive. A few days later, I was contacted again by the team regarding a delay with the hood, as it was not yet available in the warehouse. The communication was clear, concise, and handled with a high level of professionalism.

I,m very satisfied with appliances and the outstanding customer service...They got a very good saving on these appliance right now. The time is now to buy them...THANK YOU, THANK YOU, THANK YOU...!!!

Excellent customer service with quick and responsive communication. Our original range hood went out of stock, but they went above and beyond by upgrading us to a better model at no extra cost. Really impressed with their service and commitment to customer satisfaction.

Customer service via phone was fabulous. I needed to change my delivery address at the last moment, which they accommodated easily, quickly and kindly.
Delivery was timely, the gentlemen were communicative and helpful. My product was secured and packaged very well. Highly recommend!

I purchased a Forno Espresso Milano set from Premiumhomesource. The shipping was stated and calculated as free. My receipt shows free shipping. I was contacted by the company stating that I need to pay $1,000.00 in shipping expenses to receive my item. I have contacted the BBB, left a 1-star review (a negative 3-star wasn't possible). Buyer beware! I suggest not wasting your time.

their prices were very competitive, delivery fast and customer service team top notch. they have an incredible selection of inventory ready to ship within a week or 2.

Love PHS so much! They offered us not only the very best price + turnaround time for our delivery BUT they also had all of the items we wanted available for purchase on their website, unlike many other vendors that sell FORNO kitchen appliances!
Super helpful, they also helped us smooth out a timing glitch on our delivery. Will definitely be using Premium Home Source in the future. 😊 Highly recommend.

Had a damaged item. My dishwasher had a dent in the handle and two scratches on the face.

I was refinishing my kitchen and decided to make some changes. A new stove / hood combination and a built in microwave drawer were needed.

We found Premium Home Source had the availability of high end yet affordable choices. Forno French oven doors with 400 CFM hood vent plus the Forno MW drawer were our choices. The delivery came undamaged and with a 2 year in-home repair or replace guarantee.

The staff at PHS always remain professional and I have to commend Astrid who has the ability to elevate a customer's experience to satisfaction even during a stressful remodel.

Once you get a hold of a person they really made every effort to help you and solve any issues. The follow-up was very timely and everything was resolved to my greatest satisfaction. Thanks for all the help!

Anna at customer service was great! We had some unconsealed damage and she was great to communicate with the factory to get us a replacement.

The customer service was friendly and outstanding! I had a few exchanges with Anna and she was quick to respond with updates on my purchase and delivery!

The customer service representatives provided frequent updates regarding my issue. They worked hard to resolve it and I'm completely satisfied with the assistance they've provided.

Sale and customer service were fantastic. Kathy was especially helpful in assisting us in resolving an issue we had with our range. She was there for us all the way in working with the manufacture, intervening and working with the manufacturing team. We've had a lot of positive customer service, but Kathy went the extra mile. We highly recommend making your next appliance purchase through Premium Home Services - Dale

Grate pricing, fast and Free shipping

Very responsive. Kept me informed on my order and delivery status. Very professional and helpful when I called about my order.

I am a first-time customer with Premium Home Source and I enjoyed the whole experience. I was searching for a brand new knife set and I couldn’t narrow down what to get. I called in and spoke with Alex, and asked about the different brands and kinds of knives. Very knowledgeable and patient fella as I had a lot of questions. I ended up ordering a ZWILLING knife set and it delivered in 2 days! Shipping was fast and arrived in perfect condition - it even came with a personalized note from Premium Home Source thanking me for their order. I’ve been using the knives now for about a week and they are professional chef-life quality and I have a knife for cutting everything from meats to fish to veggies! Feels like I am a Michelin star chef. I’ll definitely be shopping here again.

I highly recommend Premium Home Source. Overall communication with the company and information about delivery was very good. They are responsive and I have since ordered other items from Premium Home Source. The are my go to for various home source needs.

We were undergoing a kitchen remodel and ordered 4 Forno appliances in all white. Customer service agent, Vanessa, was very helpful along the way coordinating our order questions and a delayed delivery date due to construction. The appliances arrived on time. The delivery crew was very careful inspecting each item as they unpacked it, also taking photos of the unpacked units. No damage was noted. They were excellent. Once our new flooring was installed, the appliances were installed and we turned everything on to make sure they worked which they did. Vanessa was a gem to work with. Very patient and taking the time in her busy world to explain the process ahead of time. Overall experience was excellent and would highly recommend!
Allen P

We ordered an electric black w/ brass 36” range for a kitchen remodel. The range is very attractive with a smooth glass top it’s mixed with some stainless steel. We havnt installed it yet so I will update this review when we do. The customer service was very responsive & easy to communicate with. Ordering was simple. Delivery was not as smooth, because our home is located down a dirt road on acreage, the driver told us they would come back with a small truck but didn’t tell us there would be a $450 fee for use of a smaller truck. Premium hone source waved the fee for us after I explained. Just make sure to let the co. Know ahead of time if you have special delivery needs that should be worked out ahead of time. So far we are very happy & shout out to Anna for helping with the delivery process.