Customer Sevice, Wendy, treated me respectfully and was responsive and followed up. If Wendy worked for me, I would be sure she knew she was appreciated. I could have ordered my purchases dire... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We’ve loved working with Premium Home Source for our entire kitchen package. Vanessa in Customer Service is a valuable asset to Premium Home Source. We experienced a Warranty issue with a Forno refrig... Mehr ansehen
Love PHS so much! They offered us not only the very best price + turnaround time for our delivery BUT they also had all of the items we wanted available for purchase on their website, unlike many oth... Mehr ansehen
Absolutely love our kitchen appliances, we bought the range, range hood, wine cooler, microwave, dish washer and fridge and our kitchen looks amazing. The appliances work really well. And when I’ve ha... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Your one-stop online store for everything you need to build your dream home. We work with the top kitchen and home brands in the industry to serve your dreams for your home.
Kontaktinformationen
Vereinigte Staaten
- premiumhomesource.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 20 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amazing
Amazing! Every question I had got answered in a timely and polite way.
Delivery was smooth everything came just as I hoped! I ordered the gold handles for everything but was also sent the standard color which I thought was a nice touch if I ever want to switch it up! Over all 5 stars and wouldn’t change a thing! Will be telling everyone about this amazing company
Absolutely love our kitchen appliances
Absolutely love our kitchen appliances, we bought the range, range hood, wine cooler, microwave, dish washer and fridge and our kitchen looks amazing. The appliances work really well. And when I’ve had issues , customer service was really good communicating thru email. Eli, Nadya and Vanessa were really good at keeping me updated on all my purchases. I wish I can post pictures .
Excellent Customer Service
Both Jessie and Anna provided great customer service. Anna continued to work with me on my change of the appliances until it was just right. She didn’t hesitate to respond to my questions and she quickly made all of the changes I requested. I highly recommend PHS and look forward to doing business with the company again.
Great customer service
Great customer service, very responsive and helpful when I had an issue. Timely delivery.
Hazel was great
Hazel was great! She ensured that I received my replacement parts and the installation video.
Beautiful products, and exceptional service!
My experience with PHS has been amazing. They have high quality Brands, we ordered Forno, and an exceptional customer support team. We had a freezer drawer face damaged and a bad cooling fan in range. Both got replaced and handled immediately and with great service. Highly recommend.
PHS was so easy to work with!
PHS was so easy to work with, answered every question I had, we're eager to get me my appliances in a timely fashion. I was under construction and they offered to hold things till I was ready to receive them all at one time. Their prices were the absolute best, better than everywhere else. The delivery team was great as well, you can pay for in home delivery and the 2 men that brought my things in opened everything, assisted with handle installation and put them in place if I wanted. It was just top notch service from start to finish. We couldn't be happier.
Commendable Customer Service
This is a follow up to a previous review: I must commend Astrid from Customer Service for helping me recover from a disappointing experience. I appreciate the fact the PHS actually cares about customer satisfaction (a lost art). She has made my experience so much better. I realize that sometimes you just need to contact 'the right person' in order to get redress.
Additionally, I am elated with the option of a token to compensate for the previous inconvenience.
Thanks Astrid!
Thanks PHS.
Anna and Customer Support
Working with Anna and her customer support team was great. They quickly replied to my request for kitchen faucet product warranty replacement. Best experience!
Questions and Concerns
Every question or concern I had was immediately answered and rectified.
Great customer service
Great customer service! I got the chance to speak with several agents and all were very helpful, honest and kind. They even flagged a sale I was unaware of before I purchased, what a team!!
Fast response
PHS is great
PHS is great. Their entire customer service dept is so easy to deal with. I dealt mainly with Alex, who provided top notch service at all times. They never left you in the dark and kept you updated. Would highly recommend them.
Damaged appliances poor service…
Updated Review:
Customer service returned the damaged fridge and replaced the damaged dishwasher face. The representative assigned to my claim was responsive and helpful. They have resolved the issue for me.
Bought an appliance package with fridge, range and dishwasher. Wasn’t on the jobsite when delivery was received. Fridge and dishwasher were damaged severely. Also fridge did not have an ice maker. Tried to file a claim, all the customer service reps (everyone of which spoke broken english) were completely unhelpful. Said I just had to send a an email to support and hope for the best.
As a builder this is the fist and last time I will work with this company.
Premium Home Source gets an A++!…
Premium Home Source is an excellent resource for top-of-the-line appliances at excellent prices! Their customer service is top-notch! And, their delivery service gets an A+ as their driver went above and beyond to get our stove placed. Highly recommend!!
Premium Home Source Customer Service it the BEST!
I was a bit concerned about the service from the manufacturer of the appliances I just bought. However, thankfully I bought them on Premium Home
Source. There customer service has been OUTSTANDING. They are very responsive, knowledgeable and caring. I would give them more than 5 stars if I could.
Great product selection
Great product selection, service and help when I needed it. Thanks
Astrid was helpful
Astrid was helpful, informative and made sure my delivery was taken care of. Greatly appreciate working with such a professional company!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








