Yesterday Leanna very kindly called me back and tried to resolve my continuing problem. She listen well, was attentive and investigated as far as she was able before passing the matter on to the fi... Mehr ansehen
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Das sagen Bewerter
Tiahh was really helpful and sorted my problem. My Mum had over paid on 2 months and because I hadn't said anything last month she cannot have a refund for April but she was unaware because she hadn't... Mehr ansehen
I give Tiahh and Chloe 5 stars. They worked as a team to rectify my outstanding issues. I couldn’t have asked any more of them. Tiahh was apologetic about the delay in getting back to me citing the... Mehr ansehen
Unternehmen hat geantwortet
It did take a while to get through but I finally spoken to Thiahh who was very polite and helpful which was very commendable considering she was relatively new to the job. I got what I needed from the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktinformationen
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Vereinigtes Königreich
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Gut
4101 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 74 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Tia was very helpful
Tia was very helpful, courteous and kind, clear and concise. She is an asset to your company.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback! We’re delighted to hear that Tiahh was so helpful, courteous and clear!
No support during a bereavement – very disappointing
5.5.26 - Following the company’s response to my query, I contacted them by phone as requested, but unfortunately the issue still hasn’t been resolved. I was told that somebody would ring me back the same day but a week later still nothing.
1. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re very sorry for your loss, and truly appreciate you taking the time to share this during such a difficult period.
This is not the experience we want for any customer, especially in bereavement circumstances. We’re sorry for the lack of follow-up, delays in closing the account and the added frustration this has caused.
We would like to get this resolved for you as smoothly as possible. Please contact us directly with the account details and we will ensure this is urgently reviewed by the appropriate team, including arranging any refund due and confirming closure.
Your feedback regarding the bereavement process is noted and will be shared internally, as we recognise how important it is to handle situations like this with greater care and clarity.
Tia was so professional and so helpful…
Tia was so professional and so helpful and very communitive,and willing to sort my issue out.
Well done
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback! We’re really pleased to hear that Tiahh was professional, helpful and communicative and that she was able to resolve your issue !
Hi, billing problem.
Hi, mya was polite and respectful in dealing with a problem. Once again billing was the problem, no supprise there.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re pleased to hear Mya was polite and respectful while helping with your issue.
SCAMMERS
If you enjoy being extremely stressed, spending your life on hold or refreshing your emails, paying above what you were told, and being mislead, congratulations! This company’s for you!!!! Shocking. Just shocking. Ridiculously hard to get hold of. Dont actually action what they say they will. they conveniently lost all their phone call recordings when i requested them. Fees and charges added to my bill that shouldn’t be there. Not just once, and told they’d sort it and didn’t. which then requires more chasing them. More emails to be ignored. THIS HAS BEEN GOING ON FOR FIVE MONTHS AND NOT RESOLVED. AVOID. THIS. COMPANY. !!!
ALSO. AT LEAST THREE OR MORE OF THE FIVE STAR REVIEWS ARE MADE BY EMPLOYEES THEMSELVES !!! LIES.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Tiahh most kind & understanding and…
Tiahh most kind & understanding and polite at this time great loss
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your kind feedback. We’re very sorry for your loss and we’re glad to hear that Tiahh was kind, understanding, and polite during such a difficult time. We’ll make sure your comments are shared with her !
Blocking transfer to new provider, fraudulent charge DD taken
chosen new provider notified P T, of my intention to leave them, and they (PT) immediately sent me 3 texts with link to 3 "switch implications" letters. BUT at same time told new provider they "could not verify me as a customer" so blocked the transfer. Subsequently they have not responded to my emails and texts asking for clarification. They are "locking me in" with no access to contact. I am raising a complaint.
AND in January charged me £85+ for a "fibre transfer" that has not happened. So false fraudulent charge.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Leanna was very helpfull and explained…
Leanna was very helpfull and explained the error with my Billing Query.
Thanks
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback! We're glad to hear that Leanna was able to help and clearly explain your billing query. We'll be sure to pass on your kind comments. If you need anything further, we're always here to help!
Tiahh was very helpful
Tiahh was very helpful in a tricky situation. I was not happy with the new monthly extra payment. However Tiahh made the pill easier to swallow.
20. April 2026
Antwort von Premier Talk
Thank you for your feedback. We're sorry to hear you weren’t happy with the additional monthly payment, but we’re really pleased that Tiahh was able to support you through a difficult situation and help make things clearer and easier to manage.
Today I finally got through (the ‘press…
Today I finally got through (the ‘press 1 and we’ll call you back’ definitely doesn’t work)
Oh what a joy and delight to speak with Leanna in Customer Services. She was extremely empathetic as I was ringing about my mums broadband contract (using an LPA). She was extremely helpful and understanding, going out of her way to adjust my mum’s account services according to my many questions. If only I could guarantee teaching her again.
20. April 2026
Antwort von Premier Talk
Thank you for your detailed feedback. We’re sorry to hear that the callback option didn’t work as expected , that’s certainly not the experience we want for our customers.
That said, we’re really pleased to hear that Leanna made such a positive difference. It’s great to know she was empathetic and supportive while assisting you with your mum’s account, especially in what can be a sensitive situation. We’ll be sure to pass on your kind words to her.
All my questions to Tiahh were answered…
All my questions to Tiahh were answered confidently and clearly, in a friendly way. I don't hesitate to give the five stars - thank you Tiahh.
Peter Wayne
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for the fantastic feedback, Peter. We're delighted to hear that Tiahh was able to answer all your questions clearly and confidently while providing a friendly experience. We’ll be sure to pass on your kind words.
I phoned to report a fault and have…
I phoned to report a fault and have been on the phone 4 times this week, each time asking when I will get my new router as well as trying to solve my line problem. Neither of which have been dealt with. A week with no phone line and still have to raise a complaint after it's resolved to gain a refund for a line I have not had use off.
17. April 2026
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Mae was very helpful
Mae was very helpful, friendly whilst remaining professional. She answered my queries in a way that I could easily understand.
15. April 2026
Antwort von Premier Talk
Thank you for your feedback! We're really pleased to hear that Mae was helpful, friendly, and professional, and that she explained everything in a clear and easy-to-understand way. We’ll be sure to pass on your kind words. If you need anything else, we’re always here to help!
AVOID - the worst company, and now a data breach!
Edit 30/04. Premier Talk - I see your reply below. You already have had all of the information, countless times by email. It is now being dealt with through CISAS as you have failed to do anything!
One of the worst companies I have had to deal with. I cant advise anyone strongly enough to avoid this company!
1. They cut off the landline of my vulnerable elderly mother and left her without this (and her telecare alarm) and failed to resolve it.
2. As a result we changed her landline and broadband provider on 10th Dec 2025 through one touch switch.
3. Premier Talk continue to bill my mother to this day! 4 months on!
4. We raised a complaint which wasn't even acknowledged for a month.
5. They have failed to deal with the complaint (2 months later).
6. They hassle her with phone calls and emails. The latest email instructing her to re-set up a direct debit (presumably so they can fraudulently take money from her account for services she is not receiving).
7. To make it worse, this email was sent to over 100 customers, and all email addresses were shared, constituting a serious data breach.
8. Premier Talk have failed to follow up this data breach with any information to the customers concerned.
9. My mother has been left distressed and anxious, and now much less able to deal with her own affairs with any confidence.
10. We are now dealing with our billing complaint through the Alternative Dispute Resolution service (CISAS) as it has been more than 8 weeks since we raised the complaint and Premier Talk have failed to resolve it.
My advice is DO NOT go near Premier Talk, or any of its related companies - Transparent Telecom Ltd, Digital Fibre Connections Ltd. Check out Companies House, Transparent Telecom Ltd is in liquidation (previously subject to compulsory strike off) and has the same Director as Premier Talk.
If you are having issues with Premier Talk, check out the Alternative Dispute Resolution Service (all telecoms companies have to do this, and it is an independent service, and should be referenced within their complaints policy).
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Tia was very helpful and sorted the…
Tia was very helpful and sorted the over payment, made the process very bearable
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback!
We're really pleased to hear that Tia was able to help and sort out the overpayment for you, making the process easier to deal with. We’ll be sure to pass on your kind comments. If you need anything else, we’re here to help.
Antwort von Premier Talk
Thank you for your feedback!
We're glad to hear you received a good service.
If you need anything in the future, we're always here to help !
Give Ruby a pay rise👍
The support I received from Ruby was excellent. She listened carefully to my concerns, carefully and clearly explained the situation and solution. I found her polite and courteous and extremely professional and efficient
I can’t remember the exact date so it’s a guess
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We're so pleased to hear that Ruby provided such excellent support and took the time to listen carefully to your concerns. It’s great to know she explained everything clearly and delivered a professional, efficient, and courteous experience. We’ll be sure to share your kind words with her !
Upgrade
The ladies on the phone were very good
The service was let down by the fact that they talked about a letter that was sent out previously which I never received
Infact I have not received any correspondence on the contest they had been changes and the only way I found out is a change to my bills
9. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re glad to hear the team were helpful, and we’re sorry you didn’t receive the earlier letter about the changes. We understand how frustrating this must have been and will pass your comments on to the team.
Mae was very professional and extremely…
Mae was very professional and extremely helpful
13. April 2026
Antwort von Premier Talk
Thanks so much for your feedback! We’re really pleased to hear that Mae was so professional and extremely helpful. We’ll make sure your kind words are passed on to her.
Package arrived on last day giving me…
Package arrived on last day giving me little time to arrange for it to be fixed also extremely difficult to reach you on the phone
10. April 2026
Antwort von Premier Talk
Thank you for your feedback. We’re sorry the package arrived late and that it was difficult to reach us by phone. We understand how frustrating this must have been and will share your comments with the team so we can improve this going forward.
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