Yesterday Leanna very kindly called me back and tried to resolve my continuing problem. She listen well, was attentive and investigated as far as she was able before passing the matter on to the fi... Mehr ansehen
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Das sagen Bewerter
Tiahh was really helpful and sorted my problem. My Mum had over paid on 2 months and because I hadn't said anything last month she cannot have a refund for April but she was unaware because she hadn't... Mehr ansehen
I give Tiahh and Chloe 5 stars. They worked as a team to rectify my outstanding issues. I couldn’t have asked any more of them. Tiahh was apologetic about the delay in getting back to me citing the... Mehr ansehen
Unternehmen hat geantwortet
It did take a while to get through but I finally spoken to Thiahh who was very polite and helpful which was very commendable considering she was relatively new to the job. I got what I needed from the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Kontaktinformationen
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Vereinigtes Königreich
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Gut
4101 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 74 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Preying on vulnerable elderly people
My vulnerable elderly neighbour has been cut off and I've been trying to assist her. She has already had another neighbour press 1 for call back without this happening. You wait for 30-60 mins to get through on the help line and they disconnect you straight away. Terrible terrible service. And the price my neighbour is paying for her service is extortionate. I fear she's been scammed with this company.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
The agent Tiahh was great
The agent Tiahh was great, brilliantly helpful customer service. The experience from Premier Talk in regards to response to my email and waiting for call has been poor.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re really glad to hear that Tiahh provided such helpful service and made a positive impression.
We’re sorry, however, that your overall experience with our email response times and call wait has not met expectations. This isn’t the level of service we aim to provide, and your comments have been noted so we can improve in these areas.
Tiahh was absolutely brilliant with me…
Tiahh was absolutely brilliant with me to day, she was so professional and got me a great deal, I can't thank her enough, thanks for everything
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your wonderful feedback! We’re delighted to hear that Tiahh provided such a professional service and helped you secure a great deal.
Antwort von Premier Talk
Thank you for your feedback! We’re glad to hear that Leanne was able to help and provide a positive experience. We’ll be sure to share your kind comments with her.
Individuals have been lovely, company is terrible. Go with a different provider
I have been begging Premier Talk to sort out my WiFi and broundband for over 2 months. I moved, contacted them ahead of time, and was assured I'd have a new router and the phone connector would also be provided.
I am still receiving bill for the property I vacated at the end of February, and no router has arrived.
I've repeated the issue over and over to different people, but nothing has been done at all.
They were quick enough to send me the sim card to change my mobile over to their package when I moved, so they have my name, new address etc....
But no service, little to no communication, and zero concern about the fact I am vulnerable, disabled, and in need of working cameras on my property to ensure my safety after an issue which involved the police.
If I could give zero stars, I would
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We’re very sorry to hear about your experience, Viki. This is clearly not the level of service we aim to provide, and we understand how frustrating and concerning this situation must be ,especially given the circumstances you’ve described.
We’d really like to investigate this urgently and get things resolved for you as quickly as possible. Please could you contact us directly with your account details so we can locate your account and take immediate action.
The assistant was polite and helpful
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback! We’re pleased to hear that the assistant was polite and helpful. We appreciate you taking the time to share your experience.
I have been experiencing a lot of…
I have been experiencing a lot of problems this year with this company. Unfortunately I’ve had to ring up every month sometimes 2-3 times. All the staff have been apologetic, polite, professional and yesterday it was Mae who took my call and hopefully has sorted things for me. So if so, well done and thank you Mae.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback! We’re glad to hear that you found the service helpful, polite, and that your concerns were listened to.
Very polite
Very polite, thorough and easy to understand.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback! We’re pleased to hear that the service was polite, thorough, and easy to understand. We really appreciate you taking the time to share your experience.
For a start
For a start , answer calls instead of hanging up , don't charge elderly people far too much because they don't understand about digital switchover ..shall I continue ?
27. April 2026
Antwort von Premier Talk
Thank you for your feedback. We’re sorry to hear about your experience, and we understand your concerns regarding call handling and billing clarity.
We take all feedback seriously and would like the opportunity to review what has happened in your case. Please contact our support team with your account details so we can investigate and address your concerns properly.
Account query
I had occasion to query my account as I had been wrongly over charged. This was corrected with the help of Mae and Ruby who between them quickly sorted out the problem and rectified the charges.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback! We’re pleased to hear that Mae and Ruby were able to help quickly resolve the issue and correct your account charges.
We’ll be sure to pass your kind comments on to them. We appreciate you taking the time to share your experience.
Premier talk have been a disgraceful…
Premier talk have been a disgraceful company to deal with. My elderly mother was left without a phone or any form of communication for weeks. She also had a care alarm linked to her phone. After dreadful communication we were forced to leave premier talk and join BT who have been extremely helpful from the beginning. We informed PT my mother had left them but for 4 months kept sending her invoices racking up a huge bill. Premier Talk also then kept ringing and hassling my mother for payment when she was no longer their customer.
A lady from credit control has rung me (daughter) today and finally after 4 months has closed the account. This is the first helpful conversation I've had with PT for months.
23. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties your mother experienced, particularly the loss of service and the impact this had on her care alarm, as well as the distress caused by ongoing billing and contact after she had left.We understand how concerning this situation must have been, and we’re sorry that communication and resolution fell short of expectations. We’re glad to hear that the account has now been closed following your recent conversation with our credit control team.
Your comments are being taken seriously and will be reviewed internally to help us improve our processes and customer care. If you need anything further from us, please don’t hesitate to get in touch.
I have had problems with Premier I…
I have had problems with Premier I cancelled my landline which I had to pay for. But you reinstated the landline which I did not want because I was having many scam calls. I telephoned you recently and your assistant Leanna sorted it out for me. She was a delightful girl and a credit to your company.
24. April 2026
Antwort von Premier Talk
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your landline and the unwanted calls you received.
We’re glad to hear that Leanna was able to help resolve the matter for you and that everything has now been sorted. We’ll be sure to pass your kind comments on to her ,she’ll be pleased to hear this.
If you need anything further, please don’t hesitate to get in touch.
I wish to thank Belle and Mya for there…
I wish to thank Belle and Mya for there help in trying to sort out my upgrade out. Unfortunately I was unable to do it , I had to pay for an engineer to come , it turned out that the wires had to be altered but unfortunately my phone still has problems with the incoming calls, this new system has upset the whole phone. I was not told that this would happen to phones of a certain age. It has cost me so much money that at the age of 80yrs is not good.
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for taking the time to share your feedback, and for your kind words about Belle and Mya , we’re glad they were able to assist you during the upgrade process.
We’re very sorry to hear about the ongoing issues you’ve experienced with your phone service, particularly the problems with incoming calls and the unexpected costs involved. We also understand your concerns about not being made fully aware of the potential impact on older equipment.
This is not the experience we want for our customers, and we would like the opportunity to look into this further for you. Please contact our support team with your account details so we can review what has happened and see how we can help resolve the issue.
She did her very best to help me…
She did her very best to help me understand the reality of my contract with Premier not 100% happy w company policy but she was great in helping me throu it
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re glad to hear that she took the time to help you understand your contract and supported you through the process.
We also appreciate your honesty regarding your experience with company policy, and we’re sorry to hear it didn’t fully meet your expectations. Your comments will be shared with the relevant team.
Ruby knows her job
Have had a few issues with premier Talk since going digital, till then not one issue. This morning was dealing with Ruby, what a gem. Talked me through last 2 bills explaining everything in detail.Took time to read all correspondence and rectify my problem .I could have hugged this girl. Thankyou
24. April 2026
Antwort von Premier Talk
Thank you for your feedback. We’re sorry to hear you’ve experienced some issues since moving to digital, but we’re really pleased that Ruby was able to take the time to go through your bills in detail and help resolve your problem.
Here we are over 10 weeks on and still…
Here we are over 10 weeks on and still no landline since the upgrade, multiple promised call backs not received and help lines unanswered despite waiting on the line or pressing 1 then receiving a silent call back.
Actually got through on one occasion and all was going well until I mentioned terminating the contract and suddenly they can't hear me properly as the call keeps braking up.
It's been an absolute farce with this company and still no sign of any resolution and now we will have to wait another three days as they don't work Fridays and Weekends.
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Enjoy talking to Mae Tia and Ruby also…
Enjoy talking to Mae Tia and Ruby also Ellie.the call back system could certainly be better and the music is!!!!!!
15. April 2026
Antwort von Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Antwort von Premier Talk
Thank you for your feedback! We're delighted to hear that Mae was able to help and resolve the issue efficiently. We’ll be sure to pass on your kind comments. If you need anything else, we’re always here to help
Initially I felt the call I logged…
Initially I felt the call I logged wasn’t being handled with the priority it deserved, but when James took over ownership of the issue it was soon escalated and he kept in touch regularly with any updates and we can now see the issue will be resolved soon. Well done James.
23. März 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
Thank you for your feedback. We’re sorry to hear your initial experience didn’t feel as urgent as it should have been, but we’re really pleased that James was able to take ownership, escalate the issue, and keep you regularly updated.
It’s great to hear things are now moving towards a resolution, and we’ll be sure to pass your kind words on to James. If you need anything further, we’re here to help.
Not a company to trust!! Despite cancelling my broadband and…
Despite cancelling my broadband and landline account (due to escalating cost) they are still taking money, in varying amounts, from my bank account. It is now almost the end of April, surely their system should be updated within a 5 month period!! They now owe me in the region of £350 and want to keep it as credit towards a mobile SIM card. The girls on the phone line are sympathetic and polite but nothing changes, I have a new payment taken today, and I am beyond frustrated!
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von Premier Talk
We are sorry to hear this ,we completely understand how frustrating that must be. Please reply to our request and we will get someone to contact you from escalations about this issue.
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