I ordered a Rose & Tulipani Literale trivet. It arrived within a couple of days which was great. However it was scratched. I emailed Plumretail and they answered within an hour or so sending me a retu... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Laura Ashley furniture ordered - delighted with the customer service - kept in loop throughout long lead in time. Furniture perfect. Delivery team superb and couldn’t have been more helpful. Wo... Mehr ansehen
It was the first time of ordering from Plum Retail after spotting a single Laura Ashley duvet cover online at a reduced price. I do love a bargain! The online ordering process was very easy and I was... Mehr ansehen
Firstly the delivery place in Weymouth lost our packages through no fault of Plum-retail. As soon as I contacted Plum-retail they certainly made amends by upgraded our order with sincere apologies... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Here at Plum Retail we aim to redefine your shopping experience. We are a family run business, based near Bristol, that was set up in early 2015. Since then the company has grown rapidly and we now work with many well-known brands to bring you a personal shopping experience. We are proud to offer stunning home accessories that have been carefully selected to add a finishing touch to every room in your home.
Kontaktinformationen
Gerrings, High Street, Iron Acton, BS379UG, Bristol, Vereinigtes Königreich
- 07795820989
- sales@plumretail.com
- plumretail.com
4,6
Hervorragend
324 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 16 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Excellent service
21. März 2025
I love it but….disappointed
I love it, but, the mechanism is noisy and the plastic it’s made from is cheap looking, we’re paying for the name obviously, I honestly don’t think it’s worth £70. Plumretrail customer service are fantastic though!! Super fast delivery! Thanks guys!! ⭐️⭐️⭐️⭐️⭐️
12. März 2025
Good speedy service From ordering to…
Good speedy service From ordering to delivery less than 24hours ! But it would have been more helpful if the garden centre where I bought the candles had sold the remote control as well
11. März 2025
Delivery is excellent, ordered late in the evening and was delivered the next day amazing
Amazing company fast delivery good product would definitely order from them again
28. Februar 2025
Very good company with fadt delivery.
Very good company with fadt delivery.
Lovely diffusers best I have had
5. März 2025
Great service from Plum Retail
Great service from Plum Retail & delivery was super quick too. Thank you
3. März 2025
Amazing customer service
Amazing customer service! I had one parcel delayed. I emailed the company in the afternoon , received an email back the same day with information giving details of re-scheduled delivery. Parcel delivered the same day just before 21.00 as stated in the company’s email.
27. Februar 2025
Fastest delivery
Fastest delivery - ordered Saturday and quite happy to wait but it arrived next day - Sunday!
15. Februar 2025
Absolutely useless in communication and service
I spent a week emailing the company asking about the availability of a bed. The correspondence ended halfway with no further responses from the firm. They are just intermediaries between producers and consumers and seem to know nothing about customer service. They may be OK for the delivery of fragrant candles - something most other customers here provide feedback on - but on any more significant items they seem utterly hopeless. The company now claims that "all my emails were replied to". This is simply untrue; two chaser emails remained unanswered for two days, and I have the evidence to prove this.
19. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Plumretail
Hello Jonathan,
We are sorry that you feel that our customer service did not meet your expectations. All of your emails were replied to by our team promptly. As was explained to you, the item you were enquiring about was made to order so we apologise that we were unable to guarantee delivery by your required delivery date. The delivery window is clear on our website and in addition to this, you were provided with alternatives which could have been delivered by your required delivery date.
The Plum Retail Team
Good communication and product arrived…
Good communication and product arrived promptly, will use again.
9. Februar 2025
Easy to use
A great choice and quick service.
Will definitely use again and recommend.
7. Februar 2025
Delighted by the service and quality of…
Delighted by the service and quality of goods. Our mantel clock broke - I ordered a new one from Plum and it came the very next day!!! That's service - the clock is exactly what I wanted and it looks really good on the mantelpiece
31. Januar 2025
Stunning candles
A really good experience. Ordered my candles one day and they arrived the next. I forgot to order a remote which was out of stock but arrived free of charge. Impressive.
31. Januar 2025
Bewertung ohne vorherige Einladung
Excellent customer service,the candles…
Excellent customer service,the candles are lovely .
29. Januar 2025
Good product duct as described and arrived very…
Product as described and arrived very promptly.
28. Januar 2025
The best reed diffuser on the market…
The best reed diffuser on the market and this fragrance is truly delightful. There's always a lovely aroma in the lounge.
19. Januar 2025
Rapid Dispatch and Delivery
I ordered a clock just before 12 noon on a Saturday and it was handed to me at 10am on the Sunday by Royal Mail. And the first class delivery was included - I didn’t pay extra! Very impressive service, love my clock! Thank you for great service.
18. Januar 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.