Brought a 14ft trampoline for the kids, they love it until the Top rim stabiliser rod snapped..sent a quick pic on the back of my original order number on Sunday….response this Monday morning, part ha... Mehr ansehen
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Das sagen Bewerter
Extremely poor quality - do not buy anything from Plum. Missing parts, damaged box, all wooden beams were split a significant amount, clinging frame moved around a lot and constantly squeaks. Plum ref... Mehr ansehen
Unternehmen hat geantwortet
Ordered a 10' trampoline. Whilst no probs with the quality or assembly of the item, I'd just like to say that nowhere is it clear that, surprisingly, this item isn't classed as "large" and therefore o... Mehr ansehen
Unternehmen hat geantwortet
I ordered the wrong size in ground trampoline for my special needs son and recieved great customer service from Kaya using plums online support service. The 10ft one was returned and an 8ft dispatched... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Plum Play UK
Vom Unternehmen geschrieben
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Kontaktinformationen
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Vereinigtes Königreich
- plumplay.co.uk
3,5
Akzeptabel
3361 Bewertungen
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£560.00 out of pocket
£560.00 out of pocket
I am extremely disappointed with my experience with Plum Play.
I ordered a children’s play park which arrived with a crucial part missing. I reported the issue immediately, as the missing component means the play park cannot be assembled correctly and is not safe for my children to use.
After initially contacting customer services, I was advised that the missing part would be sent out. However, weeks later we received the side but still missing the bars. Responses take a long time to arrive, and I am repeatedly left chasing for updates.
The lack of communication has been incredibly frustrating. I have paid a significant amount of money for a product that is incomplete and unusable, yet I am still waiting for this issue to be resolved a month later.
Returning is a complete joke as well
1. I would have to take down all the park that I have already built
2. Try and repackage it all (as it state on the website I will be charged if not)
3. I will be charged for the return. ( given to weight and size of the item it would be about £100.00 to return).
I had hoped for much better customer service from Plum Play. At this stage, I feel let down by both the delays and the poor communication throughout the process.
£560.00 out for pocket
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Dear Jemma,
Thank you for your patience, and I'm sorry for the delay in getting the missing parts to you and for the frustration this has caused, especially given it's affected your children's ability to use the play park.
I can confirm the remaining outstanding pieces are due to be delivered today. As a gesture of goodwill for the inconvenience caused, we've also agreed a 20% partial refund on the play set along with a full refund of your delivery costs.
We're looking closely at how we handle missing parts cases to make sure they're resolved faster and with better communication going forward.
Thank you again for bearing with us, and please do get in touch directly on your open ticket if anything isn't right once the parts arrive.
Kind regards,
Plum Play Review Team
Great customer service
Great customer service, helpful and highly efficient with quick responses to my queries. Friendly manner and made things easy for me. Process was fast and delivery was also fast.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hi Wendy,
We're so glad our team could help make things easy and stress-free for you — quick, friendly responses are exactly what we aim for.
It's great to hear the whole process, from order to delivery, was fast and smooth too.
Thanks for taking the time to share this, and we hope you're loving your new play equipment!
Warm wishes,
Plum Play Review Team
Very helpful customer service team and…
Very helpful customer service team and the play equipment is amazing quality and very fast and informative delivery
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hi Kristie,
We're thrilled to hear our customer service team took great care of you and that you're happy with the quality of the play equipment.
It's also great to know the delivery was fast and kept you well informed along the way.
We really appreciate you taking the time to share your experience, and we hope your little ones have endless fun on their new play equipment!
Warm wishes,
Plum Play Review Team
Shut this company down!
Ordered expensive swing set. Arrived quickly. We realised that we needed to return it as it doesn’t quite fit where we want it to in the garden. Parts haven’t been touched. All in original packaging. I have sent tickets and emails trying to get through to someone to get the items collected and the swing set refunded. I’m happy to pay for them to collect it. Incredibly slow at getting back to me. Every time I try to send a reply to one of the emails I get it’s a different email address so I don’t even know if the same customer service team is receiving my reply. Then I get a passive aggressive automated email from their useless ‘Zendesk’ telling me they will close my case if I don’t get back to them - the cheek of it! I have replied to the email, they haven’t got back to me! Appalling customer service. Can’t fault them enough. I’m 9months pregnant, about to give birth and I can’t even get through to a human being to schedule in something as simple as a collection of items and refund! It should be so easy! Stressed me out beyond belief and I will never order from this awful company again. They should be shut down. Don’t know why they can’t respond to customers especially when there are no phone lines so what are your employees doing all day long? Not answering emails that’s for sure and leaving everything to AI automated responses. Utterly abysmal. You should be ashamed.
Ticket number: 211897
Get back to me!!!!!!!!!
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Dear Rebecca,
Thank you for taking the time to share this feedback, and I'm sorry for the stress and delay you experienced trying to arrange your return. That's not the standard of service we aim for, and I understand how frustrating it must have been to feel like you couldn't get a straight answer, especially at such an important time.
I'm glad we've since been in direct contact, and I can confirm the collection has been arranged for today. Your refund will be processed as soon as the item is received back with us.
We're taking a close look at our response times and email handling to make sure other customers don't have the same experience. Thank you for your patience, and please don't hesitate to reach out directly if anything else comes up.
Wishing you all the best as you prepare to welcome your little one.
Kind regards,
Plum Play Review Team
Ordered the 6 foot wave slide as my…
Ordered the 6 foot wave slide as my Husband is building a play area for our son’s birthday. The slide turned up without any form of packaging (just a a delivery sticker on the back of the slide) and it was filthy and damaged in several areas (big scuffs and scratches). I’ve submitted two tickets in the last week and absolutely no form of response other than an automated email. The slide was £90 with delivery, first time using this company and I’m extremely disappointed.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Gemma,
Thank you for taking the time to update your review.
We are very sorry for the condition your slide arrived in and for the delay in responding to your enquiry. We completely understand how disappointing this must have been, especially with your son's birthday approaching.
I am glad to see that we were able to resolve this for you and that the replacement slide has now been delivered. We hope it arrived in the condition you expected and that your son is enjoying his new play area.
Thank you for giving us the opportunity to put things right. Your feedback is invaluable in helping us improve both our products and our service, and we truly appreciate your patience throughout the process.
Kind Regards
Plum Play review team
Nothing plum about this company
Placed order 10 days ago and still not received.
No correspondence even tho I’ve contacted them in the requested manner.
The ad says up to 5 days for large items and still I wait!!
This is intended as a birthday gift for my child but looks like it won’t materialise.
My advice, choose another vendor!!!
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hi Bam,
We're so sorry for the distress this caused, especially with it being intended as a birthday gift. This isn't the standard of service we want to provide, and we understand how frustrating the delay and lack of clarity must have been.
We have been in touch with you directly and are pleased that your replacement delivery arrived safely on Friday, in time for the birthday.
We're really sorry it took a new order to get there, but we're glad we could put things right in the end.
Thank you for your patience throughout, and we truly hope your child had a wonderful birthday.
Kind regards,
Plum Play Review Team
Originally didn’t have the greatest of…
Originally didn’t have the greatest of experiences with a product I have purchased and then with the customer service after raising my issues.
But then I received a phonecall from Emma who not only resolved the issue but restored my faith in this company.
I would now purchase from this company again in the hopes that my issues were just a ‘one off’ with a product.
Thank you again Emma for your help.
17. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hi Korey,
Thank you so much for taking the time to update your review. We're really sorry your initial experience wasn't what it should have been, but we're glad Emma was able to put things right for you.
We've identified the cause of the issue with your product and have taken steps to prevent it happening again. We really appreciate you giving us the chance to make it right, and we'd love to welcome you back as a customer.
Thanks again for your patience and for the kind words about Emma, we’ll be sure to pass them on.
Kind regards,
Plum Play Review Team
Awful company
Awful company, received swingset which had severe cracks in the wood which we were told was normal, we were told a replacement would be sent which we waited and waited for so in the end asked for a refund and for equipment to be picked up, this was in the end picked up on 26/6/26 and after many more emails to which a lot we received no replies, we finally received a refund on 16/7/26.
The only way to contact this company is by email which really isn’t great when you don’t receive a reply.
Steer clear !
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Hayley,
We're very sorry to read about your experience and appreciate you taking the time to share your feedback.
We take product quality and customer service very seriously, so we're disappointed to hear that you experienced issues with your swing set and that you were unhappy with the communication throughout the process.
At present, we have been unable to locate your ticket in our system based on the information provided in your review. We'd really like the opportunity to investigate this further and understand what happened. Please contact us with your name, order number, or the email address used to place your order so we can locate your records and look into this in more detail.
We sincerely apologise for any frustration or inconvenience caused and appreciate the opportunity to review your experience.
Kind Regards
Plum Play Review Team
Ordered in good faith
Ordered in good faith
Item wasn't delivered following notification. Chased item and was told I would get information, information didn't come. A partial delivery arrived and delivery driver said something was broken? Again, nothing from seller. Asked seller to resolve and became so frustrated at inability to resolve we asked to cancel. This was agreed and items were collected. More than two weeks on we still await a refund. The whole experience has taken PLUM PLAY over a month and a half so far and we are still awaiting return of our funds so we may purchase the item elsewhere. Sadly this was to be a child's present and we feel very very upset by our experience and would certainly never use this company ever again.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Dear Stuart,
Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you've had.
What you've described — from the delivery issues and damaged item, to the delay in communication and now the wait for your refund — falls well short of the standard we aim to provide, especially for something as important as a child's present.
We can confirm that a full refund has been processed today.
We're genuinely sorry for the frustration and time this has cost you, and we hope you'll give us the opportunity to provide a better experience in the future.
Thank you again for your patience, and we wish your family well.
Kind regards,
Plum Play Review Team
Customer service
I oredered some parts on next day delivery and over a week later I have still not recived them. Queries addressed to their agent Katya are answered in a robotic fashion (I presume this is AI) and don't answer the question. There is no telephone number or live chat - avoid!
I was contacted by Plum after submitting this review and 2 weeks after ordering I received the part. I requested a refund of the next day delivery charge and on the 29th of July I was advised by Ann this was being processed. 2 weeks later it has still not been received. This company appears to use not very good AI to answer queries and with no live chat and no telephone number queries are impossible to resolve. Their customer service is non existent, I recomend you shop elsewhere.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Eilish,
Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand how frustrating this delay must have been.
After looking into your order, we can see that your payment has now been released, and we'll get your order sent out to you as soon as possible.
We do advise customers to let us know once a payment has been made, as some payment methods can occasionally be delayed or held for verification, and notifying us allows us to investigate and process the order more quickly.
We apologise for any frustration caused by our responses and appreciate your comments regarding our communication. Your feedback is valuable, and we'll take it on board as we continue to improve our service.
Thank you for your patience, and we hope you'll give us the opportunity to provide a better experience.
Kind Regards,
Plum Play review team
Why include permanent paints with a children’s toy?
I ordered a mud kitchen for my grandchildren, the kitchen arrived and looked good it included paint pens that I have since found out are not washable! Why would a toy specialist include permanent paints with a children’s toy - without any warning on the paints or the website.
I now have children’s hands stained with paint, a stained patio, pink stained mud kitchen.
I did email the company before posting and have not had a satisfactory response so warning others.
5. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Janice,
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take concerns like this very seriously, and we have reached out to you on the same email chain to discuss this further and investigate the issue with you. As part of our investigation, we've also asked if you could provide some photographs and have offered to arrange a prepaid return of the paint pens so that we can inspect them, as this is not something we have encountered before.
We look forward to working with you to better understand what has happened and hope to resolve this matter with you as quickly as possible.
Kind Regards,
Plum Play review team
Really easy to put together
Really easy to put together. The wood is split from the get go, so I will have to ensure the swing is covered in winter.
The hardware is good, the two big brackets aren't a tight fit. I'm going to release the bolts and refit with the swing upright.
The grandchildren love it.
19. Juni 2026
Antwort von Plum Play UK
Hello Mark,
Thank you for taking the time to leave us your review.
We're pleased to hear that you found the swing easy to put together and that your grandchildren are enjoying it. It's wonderful to know that the hardware and overall product have met your expectations.
We appreciate your comments regarding the timber and fittings. As our products are made from natural wood, some movement, splits and changes in appearance can occur over time, but we understand your concerns and appreciate you sharing your experience.
Thank you again for your feedback. We hope your grandchildren continue to enjoy many happy hours with their swing.
Kind Regards,
Plum Play review team
Fantastic trampoline and excellent…
Fantastic trampoline and excellent build quality!!! 1 missing part of order dealt with immediately and promptly. A pleasure to deal with highly recommended
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Sean,
Thank you so much for your fantastic review.
We're delighted to hear that you're pleased with the quality and build of your trampoline, and that our team was able to quickly resolve the missing part from your order.
Providing prompt and helpful support is something we pride ourselves on, so it's wonderful to know that you had such a positive experience.
Thank you for your recommendation, and we hope you and your family enjoy many hours of fun with your new trampoline!
Kind Regards,
Plum Play review team
Disappointing Delivery, Product Quality and Customer Service
Unfortunately, my experience has been extremely disappointing.
We ordered the Plum® Uakari™ Wooden Swing Set – Single Swing, Nest Swing & Climbing Wall well in advance of my daughter’s 5th birthday to ensure it arrived in time. Despite this, the delivery was delayed and the order arrived incomplete, with one pile still missing. As a result, we have been unable to assemble the swing set for her.
To make matters worse, many of the wooden beams arrived with significant splits and damage. In several places the cracks are large enough to fit a finger into. Initially, I was told this was acceptable, before the company later acknowledged that the damage was severe enough to warrant replacement of the affected beams.
Since that acknowledgement, communication has effectively stopped. Despite multiple follow-up emails and attempts to make contact through different channels, I have received no meaningful response for almost a week and the issue remains unresolved.
It’s a real shame because the product looks excellent on the website. However, based on my experience, the delivery process, quality control and, most importantly, the after-sales customer service have fallen well below the standard I would expect.
I cannot recommend purchasing from this company until these issues are resolved.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Lewis,
We're very sorry to hear about your experience and apologise for the disappointment and frustration this has caused, especially as the swing set was purchased for your daughter's 5th birthday.
We understand how upsetting it must have been to receive an incomplete delivery and discover concerns with the condition of some of the timber, particularly when this prevented you from assembling the swing set in time for such an important occasion. We also appreciate how frustrating it is to be waiting for updates while trying to get the matter resolved.
We have looked into this but unfortunately cannot locate your order or support ticket on our system. If this issue is still unresolved, please reach out to us again and address your message for the attention of Courtney, including your order details, so we can investigate this as a priority and assist further.
We apologise again for the inconvenience caused and thank you for bringing this to our attention. We look forward to the opportunity to put this right.
Kind Regards,
Plum Play review team
Fantastic company and product
Fantastic company and product, from start to finish, great delivery, everything arrived safely, all boxes intact, delivered when it said it would, too time to figure all things out but went together very smoothly, very sturdy and my grand daughter loves it, would recommend 100 per cent
19. Juni 2026
Antwort von Plum Play UK
Hello Pauline,
Thank you so much for your fantastic review.
We're delighted to hear that you had such a positive experience from start to finish, from the delivery arriving safely and on time to the smooth assembly process. It's wonderful to know that you found the product sturdy and that your granddaughter is enjoying it.
We really appreciate your recommendation and your kind words about our company and products. We hope your granddaughter enjoys many happy hours of fun with her new play equipment!
Thank you again for choosing Plum Play.
Kind Regards,
Plum Play review team
Grateful
My previous review was unfair and I have had my faith restored
Plum customer service and new replacement were nothing sort of the highest quality and professionalism
AND BIG SHOUT OUT TO EMMA
Many thanks
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Steve,
We're very sorry to hear about your experience and apologise for the disappointment caused.
We understand how frustrating it must have been to receive an item that was not as expected, particularly with the incorrect slide size and concerns around the condition of the product on arrival. We appreciate how disappointing this would be, especially after ordering a new item.
This is not the standard of quality and service we aim to provide. We are pleased to see that this matter has now been resolved, although we recognise that this does not undo the inconvenience you experienced.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Lack of information and communication. Poor deliver and missing items. Unacceptable
Ordered weeks ago. No delivery update or feedback. Product still hasn’t arrived. Requested information on delivery and when this would happen nearly a week ago and still no feedback. Essentially taken our money and nothing has arrived. Nobody gets back to me. I’m going to have to request a refund.
They have replied to this feedback saying that the matter is now resolved. It is not. The product arrived weeks after ordering without any warning or communication with parts missing. Now waited a further two weeks and still missing parts have not arrived and no idea as to when they will arrive. I got an email saying it would be within 3 days - that was a week and a half ago. They are slow to respond - if they bother responding at all. I have now demanded a refund and still no feedback from them.
19. Juni 2026
Antwort von Plum Play UK
Hello Sally,
Thank you for the update, and we're sorry that our previous reply said this was resolved when it clearly wasn't from your side. That shouldn't have happened, and we understand why it added to your frustration.
We're glad to confirm that you now have the complete product and have received a 50% refund. We're sorry it took this long, with missing parts, delayed responses, and updates that didn't match what you were actually experiencing. That fell well short of the service you should have received, and we're taking this on board to improve how we communicate during delivery issues going forward.
Thank you for your patience throughout, and for giving us the chance to put this right.
Kind Regards,
Plum Play Review Team
Shocking customer service
This company’s customer service is an absolute joke after our £300+ order arrived complete battered and smashed it proved very difficult to get in contact with them when I finally got a reply they sent out spare parts for the piece broken and damaged then then arrived in a similar state with the slide containing huge scrape and scratches that are really deep into the plastic making it sharp … I’ve still yet to get another response for them and the slide will now not be built in time for my child’s birthday , you can’t contact them over the phone and I emailed them over a week ago
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hello Katie,
We're very sorry to hear about your experience and sincerely apologise for the disappointment and frustration this caused, especially with the product being intended for your child's birthday.
We understand how upsetting it must have been to receive your order in a damaged condition, and then experience further issues when replacement parts also arrived with damage. We also appreciate how frustrating it is to be waiting for updates while trying to get the matter resolved, particularly when there is a special occasion involved.
This is not the level of service we aim to provide, and we're sorry that your experience fell short of the standards we set ourselves. We are glad to see that this has now been resolved, although we appreciate that this does not undo the inconvenience and stress you experienced along the way.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Antwort von Plum Play UK
Hello Jess,
We're sorry to hear that you feel you haven't received a response and apologise for any frustration this has caused.
We can see that our Customer Service Manager is currently in contact with you regarding your delivery and is keeping you updated with the latest information. We appreciate your patience while this is being looked into and understand how important it is to receive clear and timely updates.
We will continue to monitor the progress of your delivery and ensure you are kept informed until this matter is fully resolved.
Thank you for your understanding.
Kind Regards,
Plum Play review team
Helpful customer services, great playset
Kaya at Plum Play was super helpful at resolving our issues & helping us order replacement parts (the wind blew our playset over before we’d managed to concrete it in, damaging various pieces). She truly went above & beyond!
The kids love the playset and I would happily purchase from Plum Play again :)
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Plum Play UK
Hi there,
Thank you so much for your lovely review.
We're delighted to hear that Kaya was able to help resolve the issues with your playset and support you with ordering the replacement parts. We'll be sure to pass on your kind words to her — she'll be thrilled to know that her help made such a positive difference.
We’re sorry to hear that your playset was damaged by the wind, but we're so pleased that we could help get things back on track and that the kids are enjoying it.
Thank you again for your recommendation and for choosing Plum Play. We hope your family enjoys many more hours of fun with your playset!
Kind Regards,
Plum Play review team
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