Plum Play UK Bewertungen 

Thanks for speedy response great customer service Kaya!

Wooden Monkeys Bars set arrived with a split main beam and three missing packs of screws and fittings.
The lack of phone support, or even live chat is absolutely infuriating. Totally dependent on their response to a message via the contact form, to which there has been none so far.

*Update*
As mentioned below, Plum did send out replacements.
On trying to assemble the product, many of the holes haven't been drilled out properly, and one of the main wooden legs is warped making attaching the rungs nigh on impossible.
The drill holes for the M6 screws have been drilled out at least a size too small, making inserting the M6 screws impossible.
Now waiting once again for support to reply to an email as it's the only way to contact, and my kids are once again disappointed.
I've had it with Plum.

Kaya was very helpful and sorted my issue out straight away

Kaya from customer service was very helpful and managed to find the spare part I needed for my daughter's trike.

Response time was very quick once my request moved up the queue. I was very happy with the friendly service overall.

Had a change of circumstances and Kaya sorted it for me straight away without any issue. Really good customer service!

Terrible aftercare. My climbing frame arrived late and is missing bits. I have contacted Plum Play and a week on am still waiting for a response. They do not advertise a contact number so you can't speak to them. Give them a wide berth!

Have had a really bad experience with Plum Play. I ordered a play set costing over 400 pounds. Immediately after ordering it I attempted to cancel the order as I found another one with double swings. They didn’t respond in time to stop the delivery and instead shipped the delivery telling me to reject the delivery upon its arrival. When XDP arrived, XDP refused to take back the order as plum play had advised me to do and left all of the boxes at my home. Since then I have spent the last 3 weeks attempting to get plum play to collect the order. They sent out another XDP who also refused to take the delivery due to having a full van and stating that plumber play should’ve arranged an earlier time for collection. I have messaged plum play 3 times last week for another collection and have been completely ignored. I’m left with an item I didn’t want and attempted to cancel within a few minutes after delivery. One month with this item and ignoring me

UPDATE: They haven't sent an email. Nothing in my inbox/spam/junk. All just an opportunity to save face and not deal with the issue. If they're that concerned they should send me a link to return the swing set which I was mis-sold and give me a full refund.

So disappointed because I have the climbing frame and trampoline which are both Plum, which I'm happy with.

Went in blindly to purchase a swing set from them.

The Wooden Tamarin swing set says it can hold 50kg per item but this isn't true. When it is in use, despite the legs being attached to cemented brackets the wooden piece going across bows and the WHOLE THING rocks side to side!! Utterly disgraceful product - can't believe the audacity to sell something like this for children when it isn't stable. Dont get me started on the huge splits in wood. Below par product- better off with a metal swing set from elsewhere. Wasted £220 to fill Plum's coffers. Avoid!

Same issues as other reviewers. At least 50% of the delivery hasn't been delivered despite the tracking confirming this is complete. Ruined my son's birthday. Now lots of timber in my garden, out of packaging as we tried to determine the pieces we did have. Said to my wife this is clearly a return as well as the other packing was all damaged and the clear painting screen already had half of its protective tape peeled off. Wish I'd checked these reviews before ordering!

I ordered a Plum 10 x 8ft Rectangular Springsafe Trampoline & Enclosure (478008) on Wednesday 29th July via Robert Dyas. The trampoline was delivered on Friday 31st at 22:30. Myself, wife and 3 children were all so excited to build our first ever trampoline on Sunday 1st August. Unfortunately, we discovered that 2 of the same parts (2. STF0795) were damaged in the same place, and therefore we could not build the trampoline.

We messaged customer services on Sunday 1st August to raise this, we received an automated response on Sunday and also Monday. On Tuesday the 3rd August, we were asked for further details of the damage parts which we provided in a response back within 20 minutes, inclusive of photos.

Since then we have not received any further updates from Plum. As you can imagine this has been incredibly disappointing for our children who were so excited. We have also raised this with Robert Dyas directly who continue to say that the issue has been raised with Plum like we also have, but they have too not received any response concerning a resolution from Plum.

The level of customer service from Plum has genuinely been the worst I have experienced. Plum is portrayed as a family orientated business, however has demonstrated no urgency, clarity or even willingness to resolve this for my family.

I still have no understanding of how this will be resolved by Plum?

**Edit - almost 8 weeks and two deliveries later, I’m still waiting for a missing piece which I’ve just been informed has went missing again for the third time.

Placed an order with this company and have had two separate late deliveries so far in the 5 weeks since ordering and I’m still missing a piece! Getting any information is a nightmare and I’ve have had to ring the delivery service directly, who were very helpful. The latest email from plumplay states I’ve received my full order - I have not and I’ve still not received a reply to my response with photos to confirm that I’m still waiting on another piece. This was for a surprise for a birthday, the date of which has now been and gone, and had caused no end of disappointment. Having paid £59 for delivery, I’d have at least expected better communication. The agents have been very friendly but the response time and the lack of information is unacceptable. I do not recommend as a retailer.

In response to the reply below - This has not been resolved! Where in this review does it say that it has been resolved? 5 weeks later and I’m still waiting on the delivery and still no response from customer service! This is the worst customer service I’ve experienced

Absolutely amazing care and compassion ❤️ means so much

My order was processed in good time and I was told that I could 'track my shipment to see delivery status'. The links that were provided only ever told me that the delivery company had my goods and were being dealt with. Because I had a particularly narrow delivery window I was every hopeful of Plum Play's Delivery information that states '....the courier will contact you to book a delivery slot'. No call was ever received from the delivery company, nor did they answer emails, or respond to 'Live Chat' and state that if you telephone them they charge 7p a minute! It was only when I contacted Plum Play direct did I receive notification that, by chance, the swing was actually out for delivery that day. The delivery, when made, was later than the time slot that was eventually given. A good product that my granddaughter loves, but a frustrating and stressful experience caused by the delivery company chosen by Plum Play.

I thank Plum Play for their gracious reply and am pleased that they addressing the issue, not least for the adverse effect it has on their own standards. If such issues are not brought to vendors attention they are not, should they wish, able to rectify.

If I could give 0 stars I would. Ordered a climbing frame with monkey bars for my daughter's birthday that stated it would be delivered in 5 working days. The item didn't arrive in time and still hasn't even been shipped. I've tried contacting plum twice last week without a single response apart from the automated message saying "our customer care team is working as quickly as possible to get back to you, we kindly ask you not to send a follow up email whilst waiting to hear back as this will resubmit your ticket as new." so I have no idea how to get in contact with a human. Don't even know how to get my money back. Daughter was absolutely distraught it wasn't here for her birthday and she is upset that she doesn't know if it is ever going to come. AVOID THIS COMPANY AT ALL COSTS!

Update: only after leaving this review did somebody finally contact me. Stated they had emailed me but I have checked all inboxes, junk mail and the email chain and they 100% did not! Was informed the colour I ordered was out of stock so agreed to have another colour sent out. Annoyed because they could have I informed me straight away rather than me having to chase them. Even though the issue is now some what resolved I probably wouldn't use them again. Simple problems are a hassle to fix. I feel that they only contacted me due to me leaving this review.

Quite easy to assemble and had lots of use since.

£560.00 out of pocket

I am extremely disappointed with my experience with Plum Play.

I ordered a children’s play park which arrived with a crucial part missing. I reported the issue immediately, as the missing component means the play park cannot be assembled correctly and is not safe for my children to use.

After initially contacting customer services, I was advised that the missing part would be sent out. However, weeks later we received the side but still missing the bars. Responses take a long time to arrive, and I am repeatedly left chasing for updates.

The lack of communication has been incredibly frustrating. I have paid a significant amount of money for a product that is incomplete and unusable, yet I am still waiting for this issue to be resolved a month later.

Returning is a complete joke as well
1. I would have to take down all the park that I have already built
2. Try and repackage it all (as it state on the website I will be charged if not)
3. I will be charged for the return. ( given to weight and size of the item it would be about £100.00 to return).

I had hoped for much better customer service from Plum Play. At this stage, I feel let down by both the delays and the poor communication throughout the process.

£560.00 out for pocket

Great customer service, helpful and highly efficient with quick responses to my queries. Friendly manner and made things easy for me. Process was fast and delivery was also fast.

Very helpful customer service team and the play equipment is amazing quality and very fast and informative delivery

Ordered expensive swing set. Arrived quickly. We realised that we needed to return it as it doesn’t quite fit where we want it to in the garden. Parts haven’t been touched. All in original packaging. I have sent tickets and emails trying to get through to someone to get the items collected and the swing set refunded. I’m happy to pay for them to collect it. Incredibly slow at getting back to me. Every time I try to send a reply to one of the emails I get it’s a different email address so I don’t even know if the same customer service team is receiving my reply. Then I get a passive aggressive automated email from their useless ‘Zendesk’ telling me they will close my case if I don’t get back to them - the cheek of it! I have replied to the email, they haven’t got back to me! Appalling customer service. Can’t fault them enough. I’m 9months pregnant, about to give birth and I can’t even get through to a human being to schedule in something as simple as a collection of items and refund! It should be so easy! Stressed me out beyond belief and I will never order from this awful company again. They should be shut down. Don’t know why they can’t respond to customers especially when there are no phone lines so what are your employees doing all day long? Not answering emails that’s for sure and leaving everything to AI automated responses. Utterly abysmal. You should be ashamed.

Ticket number: 211897
Get back to me!!!!!!!!!