We value your feedback and are committed to reviewing your experience. However, some inconsistencies in the information you've shared have caught our attention:
You claim to have received 12,000 plays on your second order, yet in the screenshot you sent us via email, the all-time play count for this song is below 1,000, and according to Spotify’s data, the plays do not match the numbers you mentioned. Additionally, the release date of this track (July 19), which you claim was re-uploaded, is actually older than the previous album.
The “older” album you claim to have removed has a later release date (July 20), and although you say it received 36,000 plays, you provided a screenshot of the location page, which does not verify the number of listeners, instead of an overview page where play counts per listener could be confirmed.
You also state that you encountered this issue twice, yet after your first order, you did not notify us of any problems. Instead, you proceeded to place the same order again, despite allegedly experiencing the same problem.
In light of these inconsistencies, we believe this claim aims to damage our reputation and harm our customer relationships. Therefore, we kindly ask you to reconsider the accuracy of your statements.