Pipedreamfittings Bewertungen 

I ordered some pipe and key clamp connectors from here last week and missed some parts of the order. I called and asked if I could add them on, they said if I put them through as collection and added my order number then it could be added to the delivery. Unfortunately that didn’t work and my parts arrived without it. I called and spoke to Karl and he was so quick to sort it and got it out next day delivery. Great service and much cheaper than other stores that provide similar services. Saved me about £25 too.

They sent me rusty parts and said that was how they came! The bloke that dealt with me was rude and uncooperative. I won't use them again.

I have placed order back in October last year. Due to non-stock it was suggested to get some tube connectors powder coated and send separately. It took over four weeks for connections to arrive and all were poorly done and damaged (not powder coated but sprayed) Due to delay in initial delivery in the meantime when enquiry was made it was suggested to order smaller size connections and tubes which were in stock but needed to pay for new order. It was promised that upon return of first order that full refund will be paid to our account.
Well, Return was made and paid by us back in November but no refund as yet.

Numerous excuses and no answers to multiple calls and emails but no refund.

If I could I would give them no stars – zero RUN AWAY FROM THIS COMPANY

Paid for 2-3 days carriage, it took over a week. Sold a fitting suitable for 8mm it came suitable for 12mm .they don't want to know now, ridiculous service. Wrong product. Dick Turpin postage cost. Don't deal with highway robbers .

I was looking for a regular supplier of malleable iron fittings and despite their poor reviews I thought I'd at least give them a go. I made four small, separate orders of around £30 to £140. The first order I made I had to chase after six days as the tracking information remained on 'Label Created'. It arrived swiftly after chasing (advising it was my first order etc.) The second order was received very swiftly. The third order required chasing and was received twelve days after order. The fourth order was received just under three weeks of ordering. I was advised the order had been sent but delivery was refused and returned. I requested the tracking details so I could check myself but didn't receive any response to this request. This order was slightly wrong but I made do with what they had sent thanks to a bit of grinding.
Not the best at replying to emails, you are better off phoning.
I've read reviews that the fittings are oily and rusty, this is industrial pipe. Industrial pipe (if not already prepped) needs degreasing, cleaning and treating before you use it, this is standard.
In all they have a great range, easy website to navigate, fittings that are very competitively priced, but if you can do with the hassle of waiting a while, chasing orders and hearing how the courier attempted to deliver etc. then go for it. It's disappointing really as they have a great basis, their customer service just really lets them down. It's not for me I'm afraid.

Initial communication was great with James , So, I ordered a bespoke pole system off these guys, and then I saw the reviews…. And I panicked.

I had received an email from the company saying the order was complete, but I didn’t receive any message from the courier.
I emailed reply to highlight this and I was pretty keen on emails from here out until I got a reply telling me my order was due for delivery , with an ambiguous “early next week”

I was still feeling doubtful. Especially as I had read these negative reviews.

However, I can rejoice that the pole system arrived!
We’ve just put it up on the wall and are thrilled with the product.

It’s a shame regarding the reviews, as I’m sure this will cloud some decisions to use this company, and induce some anxiety, like it did with me!

I’ve left 4 stars as maybe there needs to be an adjustment with the order confirmation emails process.
However, I am a happy customer.
Many thanks!

I am thoroughly impressed with the customer service provided by this company. After purchasing key clamp fittings, pipe, and castors for a mobile kitchen worktop, I encountered an issue with one of the castors. The response to my concern was swift and efficient; a replacement was promptly dispatched. However, when the first replacement arrived damaged due to transit issues, Beth from customer services went above and beyond to ensure that a second replacement was sent overnight. The new castor arrived in perfect condition the following morning. The dedication to customer satisfaction is commendable, and I wholeheartedly recommend their services to anyone in need. Their commitment to resolving issues quickly and effectively has earned my trust and future business.

Very poor quality

Reluctantly went for this because the fittings were slightly cheaper, but that soon bit me in the bum when i paid £12 for next day delivery and waited over 7 days for it to be delivered.. and you guessed it they forgot a few items, so that job your thinking of doing? Pay a little extra and go somewhere else people

Terrible company, ordered items that never got sent, no reply to emails, spend hours on the phone trying to resolve.

Don't waste your time and frustration.

Every order ive placed has never been on time I pay for the shipping 2-3 days it says so if I order on a Monday lets say for argument's sake they don't process it until Tuesday that means by Friday I should have it but nope! sometimes its been a week late other times worse!! please sort your picking and delivery out! there's companies out there that offer free delivery quicker than this! I do however always get my products so that's a good thing but if you need them on time I suggest finding another supplier. I've learnt to order before I'm going to need the items

Paid for 2-3 delivery. Phoned them up on day 4 to be told they are just estimated delivery timescales and item will be with me some time early next week. Tracking shows courier still does not have parcel. Won't cancel order, won't refund.

Utter rip off. Avoid.

rubbish customer services need to learn there job should have had delivery on 12/12/23 throw fedex never showed up so called on 14-15 and was told replacements would be sent right out as needed items for certain date was told by 3 women in total they would make sure i had some by the date by sending replacements well not one kept there word and no more sent so on 19th called to tell them to refund me as no longer any use to me and was told by some bloke total moron that they would need to claim first from fedex i told him that is there problem not mine so he then told me if it turned up i would have to pay return and restocking fee as the pipe was cut to size he is another one that needs to learn the law if sizes stated are sizes brought they are not cut to size and he would have to arrange with fedex to pick up if ever turned up just one excuse after another so told him that is fine tracking shows not delivered will go to paypal for refund as they have to stick by there rules not make up there own and was refund a week later with pipe dreams not even replying to the case

You always think it won’t happen to you, and then it does. In my 20+ years of online shopping, I have never experienced a transaction that was as stressful nor egregiously difficult in all aspects than this one. Order took 3.5 wks to arrive. Item was a much larger version than the listing, approximately 2.5x greater in various dimensions of the piece – a floor towel rail rather than a tabletop hand-towel rail as depicted in listing photos. Seller refused to rectify his error to provide return shipping for either a return or an exchange for the correct item. Insisted that I pay for any shipping costs for HIS FAULTY ORDER. Buyer, beware – do research, read reviews, note “red flags” and understand the risks with your own online purchase.

Quick to reply when I asked for a quote and they wanted my money, but over a month later I’m yet to receive a reply from the after-sales team about being overcharged. Shame because the product arrived promptly and is great quality.

I bought two adaptors for my pipes and unfortunately they were not right for fitting my new taps. When asked to return them I was made aware that 25% of restocking charges were going to be applied to my refund. It is written in their terms and conditions , but I believe that it’s slightly unfair. Please check terms and conditions before buying here.

Wished I read the reviews before ordering.

I ordered 300 quid worth of fittings and pipes for a project and whilst the pipes arrived next day as ordered, all fittings were missing.

The driver saw the label that said 4 packages with only 3 delivered said 'sorry, only got 3'.

I then talked to FedEx who told me piece number 4 only has the label created but was not shipped yet.

Brian on chat told me that the items will still go out same day and will be with me a day later (so obviously not next day anymore).

Sales then told me via email (a James Boran) that the package 'was split on the way' but will be with me the same day.

In the evening I then jumped on chat with them again and the same Brian told me they were waiting for the wheels I ordered but wonders if the parcel wasn't scanned / lost because they are shipping a lot.

So from this point on it was clear to me that a. the story doesn't line up (waiting for parts vs. split by the courier) and b. that the parts will be too late for the project as it is unlikely I will get them even within 48hrs of ordering.

I now made another order from a different company and hope that stuff arrives before the weekend so I don't look like an idiot and won't be able to deliver said project.

So their support does communicate - unlike some customers said here on the page but like I say - stories don't line up and I am still no closer to a solution. Having said that - the phone number seems just a cosmetic addition to the website as no one ever picks up.

"Brian" from the chat was trying to call FedEx apparently but he hasn't responded to me until after hours now so I am sure he won't / left for the day by now.

Cannot really recommend Pipe Dream Fittings - but kudos to them - the company name "Pipe Dream" is certainly 'fitting'.

I will wait a few days now and see if they are able to fix the issue and go from there.

Edit: Order number 106945 ... but this was two months ago - there's nothing to fix now. I eventually received the order even though some parts were wrong but no need to dig through that now as the project has completed with help from another supplier.

One star is the lowest I could go. Where to begin. I order some parts that came no issues and then the problems began.

The longest pole I ordered, 3 metres long, was bent and out of shape, the rest rusted inside. I contacted the company about a return and was told I could return at my cost. No issues. From here what I discovered is that no delivery company would collect and return the long pole, so I contacted pipe dream fittings about the issue on multiple occasions. To basically be told that there was nothing they could do and it was my issue. I informed the picking the return was physically impossible. They said they said would speak to the board and get back to me. Then never did. Follow up emails went unanswered.

Eventually I managed to return the item, follow by the company policy. I have had no contact even after returning the items. So I have bought the items, paid for the return and the tracking shows returned and yet nothing.

So essentially I have paid for nothing and the company have all their product back. Scammed

AVOID LIKE THE PLAGUE-
M boyfriend Ordered some pipes for a piece of furniture, 1 arrived bent. As it was over 2 metres long I could not get a courier to take it back!
The smaller ones were the wrong size so I wanted to send them back, they said I could not do that! They'd not reimburse for the bent pipe, as I couldn't get it to them!
Tried calling, emailing numerous times. No answer or reply.
Eventually found someone to take the pipe back, no acknowledgement of receipt of the pipe, no refund.
So basically have lost £280.
Absolutely diabolical customer service, Infact non existent customer service is more accurate.
Absolutely disgusting in this climate, taking people's money like this!!! DISGUSTING