Faye, robin, cosmo and brad have been so amazing, faye has been a pleasure her communication and listening to the customer is excellent. Thank you so much for your time and the efficiency has been gre... Mehr ansehen
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Das sagen Bewerter
Picnic have been amazing since my first phone call with Tom on 5th October. Every team member that I have spoken with have been polite, kind, professional, knowledgeable and extremely helpful. Thank y... Mehr ansehen
Unternehmen hat geantwortet
Picnic Team have been very very helpful from the start. Mark who was the main person who got our mortgage over the line and Richard who gave me a call first thing to give me the good news our mortgag... Mehr ansehen
Unternehmen hat geantwortet
After being turned down by so many mortgage brokers, Picnic was my last hope of securing a remortgage because of my age. When I first contacted them, they told me they would obtain a mortgage offer... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re here to take the stress and uncertainty out of getting a mortgage, making the journey smoother, simpler, and easier to navigate. Picnic combines smart technology with real human advice to help you feel confident and in control of your home-buying journey. No jargon. No nonsense. Just straight-talking mortgage advisors who cut through the noise to make things clear, honest, and transparent. Whether you’re buying your first home, moving somewhere new, remortgaging, or investing in property, we’ll guide you every step of the way. You make the decisions — we’ll help you make the right ones. Using a mortgage broker like Picnic means more choice, less hassle, and expert advice from people who care. We’ll handle the legwork, find the right deal from over 100 lenders, and keep you updated at every stage. Because getting a mortgage should make sense — every step of the way. Picnic is a trading style of Haysto Ltd, an appointed representative of HL Partnership Limited, which is authorised and regulated by the Financial Conduct Authority.
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Vereinigtes Königreich
- picnicmortgages.com
4,5
Hervorragend
185 Bewertungen
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Das haben sich andere Leute angesehen
👍TEAM PICNIC👍
Using the amazing Picnic team to broker and arrange everything concerning the purchase of my home was such an easy decision to make and we'll worth the fee...I had a few bumps on my journey (due to my accountant etc) but with the help of Chloe and Nicholas my mortgage was arranged. They have all been very helpful, informative, polite, professional and extremely supportive aswell as understanding of my situation. The portal has also been extremely important in receiving/sendingmessages and documents aswell as just 'touching base' with regular updates...very happy and over the moon with all the support I have received...keep up the good work
👍👍TEAM PICNIC👍👍
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Frances, this was a lovely read. Thank you for taking the time to share it!
Buying a home rarely comes without a few bumps in the road, so it’s great to hear Chloe and Nicholas were there to help keep things moving and support you through it all. We’ll make sure your kind words get passed on to them; it’ll mean a lot.
Really pleased our customer portal helped keep everything smooth with messages, documents and updates as well. We designed it to make the process feel a bit less stressful, so it’s great to hear it played a helpful role.
Most importantly, huge congratulations on your new home! And thanks again for trusting us to help you get there.
Cheers,
Team Picnic
Working with PicNic felt like a breath of fresh air.
Working with PicNic felt like a breath of fresh air.
Before finding them, I had paid for a solo broker (no names mentioned), and unfortunately the experience didn’t go well — I almost lost my money.
Then I found PicNic. Although we didn’t secure my first mortgage offer due to an issue with the property, the team supported me every step of the way. When I found my second property, they were right there again, helping me secure my mortgage offer.
I’m genuinely very grateful for all the support throughout the process.
A big thank you to the entire team — I look forward to working with you again in five years!
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Alfie, this is lovely to read. Thank you for taking the time to share your experience with us.
Buying a home can be a bit of a rollercoaster at the best of times, so we’re really glad we could support you when things didn't go to plan initially. Sometimes a property purchase falls through for reasons outside anyone’s control, but it’s great that you found the right place in the end, and we could help you get the mortgage offer over the line the second time around.
We’ll pass your kind words on to the team; they’ll really appreciate it. And we’ll happily hold you to that promise of coming back in five years!
All the best with your new home, Alfie.
Cheers,
Team Picnic
All staff are friendly and get back to…
All staff are friendly and get back to you quite fast glad I chose them
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for the kind words, Cole!
We’re delighted you chose us too. It's great to hear you had a good experience with the team and that they provided swift responses to your queries throughout your mortgage journey with us.
If you ever need a hand with anything down the line, you know where to find us.
Cheers,
Team Picnic
Picnic/Haysto 10 star review
Just want to thank Beaux, Alex, Glynn, Mark & Lily for their exceptional service as part of the picnic/Haysto team.
Highly recommend made the remortgage process feel seamless.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Jon,
What a cracking review. Thank you for taking the time to share it.
We’ll make sure Beaux, Alex, Glynn, Mark and Lily all see this. The whole team works hard behind the scenes to keep things moving smoothly, so it’s great to hear your remortgage journey felt so straightforward. That’s exactly the experience we aim for.
Really appreciate the recommendation as well. It means a lot when customers trust us enough to shout about it.
If we can help when remortgage time comes around again, you know where we are.
Cheers,
Team Picnic
Good broker, nagging for reviews!
On the whole picnic have been very good, the initial calls were very easy and Layne from Insurance in particular was great. The website is easy to use. It has felt at times that I'm being passed off to someone else over and over, seems there's someone new for every stage but keeping with 1 or 2 would have felt better. As a result of this passing around one of our email addresses was set incorrectly resulting in some random member of the public being asked for pictures of my house, to which I had to ask twice for it to be amended. Also the automated daily messages to leave reviews is way too pushy and casts a shadow over all that is good.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Ben,
Thanks for taking the time to leave such a considered review.
It’s great to hear that the overall experience has been positive and that the initial calls went smoothly. We'll make sure Layne sees your kind words as well: She’ll be chuffed with that.
You’ve also raised a couple of really fair points that we'd like to try to clarify. Our mortgage process does involve having specialists at different stages (advice, protection, case management, etc.), which helps ensure each part is handled by someone who lives and breathes that part of the journey. That said, we completely understand if it felt like you were being passed around. Rest assured, we’re always working to improve continuity, so this feedback is welcome.
The email address mix-up definitely shouldn’t have happened, and having to ask twice to get it corrected must have been frustrating. Not ideal at all, and big apologies from us on this.
And point taken on the review reminders. We're always keen for our customers to share with us how they feel about our service, but if they’ve come across as a bit over-enthusiastic, that’s also useful feedback. The last thing we want is for that to overshadow an otherwise good experience.
Really appreciate you highlighting both the good bits and the bits we can do better on. It genuinely helps us improve.
Cheers,
Team Picnic
Everything has been excellent from the…
Everything has been excellent from the start, even when there were times I was feeling like it wasn’t progressing, the team continued to reassure me that things were on track and helped me keep on top of anything required my end. Very happy with the level of service received
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Craig,
Thanks so much for your kind words. Buying a home can often be a real waiting game, so it’s completely normal to have moments where it feels like things have gone quiet. We’re really glad the team could keep you reassured and help you stay on top of everything along the way.
It’s great to hear you felt well looked after from start to finish. That’s exactly the experience we aim to give every customer, so your feedback is genuinely appreciated.
Wishing you all the best in your new home. If you ever need us again in the future, you know where we are.
Cheers,
Team Picnic
The team at Picnic made everything so…
The team at Picnic made everything so much easier, very well informed on numerous lenders and products available, would highly recommend.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Andrew,
Really appreciate you taking the time to leave this; it means a lot. Glad to hear our team helped make the whole process feel a bit smoother for you. Navigating lenders and mortgage products can get complicated quickly, so it’s great to know their knowledge made a real difference for you.
Thanks as well for the recommendation; that’s the best compliment we can get.
If you ever need our help again down the line, you know where we are.
Cheers,
Team Picnic
Antwort von Picnicmortgages
Hi Donald,
So pleased we could help you on your mortgage journey, and the whole team made it feel so smooth and straightforward.
All the best in your new home. You know where to find us when it's time to remortgage.
Cheers,
Team Picnic
Great experience
Great experience, simplified the process so it was easy to understand, great communication from day one , highly recommend
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi James,
Really glad to hear you had such a positive experience with us.
Buying a home can feel pretty overwhelming at times, so it’s lovely to hear that the team managed to simplify things and keep everything clear throughout. Good communication is something we work hard on, so your feedback means a lot.
We really appreciate your recommendation, too! If you ever need a hand again down the line, we’re always here.
Cheers,
Team Picnic
Fantastic service
Fantastic service, would highly recommend then to anyone. We were updated every step of the way by the friendly staff, and felt in good hands.
Thanks
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Stuart,
We’re so glad you felt in good hands and kept in the loop throughout. The mortgage process can feel pretty daunting, so keeping things clear and making sure you know what’s happening from start to finish is something we really care about.
We'll make sure the team sees this, and thanks for recommending us; that means a lot. If you ever need us again, you know where we are.
Cheers,
Team Picnic
The people were fantastic & the process was so smooth
The process was so smooth, the online portal is easy to use and makes things so simple.
You can track progress and see who is handling the case.
Everyone is extremely knowledgeable, helpful & I could not fault them whatsoever. Every step of the way I was informed and all the stress and hassle taken away.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Garry,
We’re really glad you found the whole process smooth and easy to follow. We’ve put a lot of thought into making our customer portal simple and transparent, so tracking the progress of your mortgage application becomes much more straightforward. It’s great to hear it did exactly that for you.
Buying a home can feel overwhelming at the best of times, so knowing our team helped take the stress off your shoulders means a lot. We’ll make sure your kind words are passed on; they’ll be chuffed.
If you ever need us again, or even just have a question down the line, we’re always here.
Cheers,
Team Picnic
A big thank you
We would like to say a big thank you to the whole picnic team! This whole experience was great, team extremely helpful and professional. Couple of months ago we didn't even think that we could be eligible for a mortgage. Today we're packing our belongings and getting ready to move into our first house.
Thanks again guys, continue helping people, you take so much stress off our shoulders.
We'd like to say a big thank you to Nicola. She's an absolute superstar, she's patient and kind, she'll explain everything thoroughly and answer all the questions. We wouldn't have ever dreamt of better mortgage advisor!
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thank you so much for taking the time to share your experience with us, Loreta.
Honestly, there’s nothing better for us than hearing from customers who started out thinking a mortgage might not even be possible… and are now packing boxes for their first home. That’s a huge moment. We’re so chuffed for you both.
We’ll make sure Nicola sees this too. It will definitely make her day. She really does care about walking customers through everything properly, explaining the bits that feel overwhelming, and sticking with you until it all makes sense. Buying your first home can feel like learning a new language at times, so having someone patient and kind in your corner makes all the difference.
Thank you for trusting us with something so important. Now the fun (and the chaos of unpacking!) begins. We’re so glad we could help take some of that stress away from you.
Wishing you all the best in your new home!
Cheers,
Team Picnic
Antwort von Picnicmortgages
Hi Florin,
Really glad we could help you on your mortgage journey!
If you need us again when it's time to remortgage, you know where to find us.
Cheers,
Team Picnic
Get a different advisor
We were recommended these from Experian.
A mortgage was presented that we wanted to move forward with. After moving forward we were ignored for a week and were finally informed that the mortgage they had applied for was not eligible for first time buyers.
Picnic/Haysto staff are sales people - nothing more.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Rhodri,
We’re really sorry to hear that you felt your experience with us didn’t appear to meet the standards our customers typically expect. When things go wrong, we’re always willing to admit our mistakes and try to rectify any issues that may have arisen on our part.
Our co-founder and Chief Customer Officer, Paul Coss, would like to speak with you to offer his assistance and further investigate the circumstances of your case to achieve a more satisfactory outcome.
You can also contact us via your secure customer portal if you still have your login details. Alternatively, Paul’s direct email address is: paul@picnicmortgages.com.
Thanks,
Team Picnic
Great service
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Reuben,
Really glad you had a great experience with us.
If you need us again when it's time to remortgage, you know where we are.
Cheers,
Team Picnic
A great and friendly team
A great and friendly team who have been very helpful in securing me a mortgage. They have timely updates and are very helpful in answering any questions that you may have. I would highly recommend them.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi John,
This is lovely to read. Thank you so much for taking the time to share it.
We’re really glad you felt supported throughout the process. Keeping things friendly, clear and up to date is exactly what we aim for. It’s great to hear the team were on hand to answer your questions and keep everything moving along smoothly.
And that recommendation means a lot to us; thank you! If you ever need anything in the future, you know where to find us.
Cheers,
Team Picnic
Picnic having been fantastic throughout…
Picnic having been fantastic throughout the whole mortgage application process. Every who has dealt with me has been friendly and knowledgeable and really helped ease the whole process along smoothly and stress free. The website design is great too so you can easily track and see where your application is upto. They really made getting a mortgage easy. Thanks Picnic !
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thanks so much for the kind words, Tom!
We’re delighted to hear that the team made your mortgage journey feel so straightforward. That’s always the goal!
We really do try to keep things clear and free from as much jargon as possible. And we’re glad you found our customer portal so useful. Being able to see what’s going on without chasing updates makes a big difference, too.
Thanks again for trusting us with your mortgage needs. If you ever need us in the future, we’ll be right here.
Cheers,
Team Picnic
Well where to start Picnic have been…
Well where to start Picnic have been great to work with no issues at all straight forward yes there is a fee but it well worth it in end got me in touch with everyone I needed without any issues and Nicola has been great i can’t thank her enough if am honest she kept up to her calls when needed very polite women of u need a Morgage and don’t no what to do or where to go this is ur company they sorted it all for me exciting times ahead
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
What a lovely review to read, Kelly. Thank you!
We’re so glad you found everything straightforward. That’s always our aim: keep it simple, keep it clear, and keep your mortgage journey on the right path.
Nicola will be absolutely chuffed to hear your kind words. She really does pride herself on making sure our customers feel looked after every step of the way. Buying a home can feel overwhelming, especially if you’re not sure where to start, so it’s brilliant to hear she made it all feel manageable for you.
Wishing you all the best in your new place and whatever comes next! If you ever need us again, you know where we are.
Cheers,
Team Picnic
Incredibly pushy, hard sale call
I was referred to them by Experian, and since I was after a mortgage, I thought it could be a good idea to get - another - estimate, just to see if theirs was any different / better from the other brokers I already spoke with. An incredibly pushy guy called, with typical hard sale techniques (I used to work in sales, it wasn't difficult to spot them). I could hardly get a word in sideways, and I was pushed to immediately pay £99 "commitment fee" on the call, without even getting an offer or any information. Basically they wanted me to not have any other option but to go with them without even knowing what they can offer. And I almost fell for it, but luckily there was a technical issue on the website. The agent was so pushy that he insisted on calling me back at 8pm the same day but I should secure another card or payment method to make sure I can pay the committment fee. At that time I was in touch with other brokers, got information, quotes and even a DIP from them without paying anything and knowing what they can offer. Needless to say I went with another broker and cancelled the call. Extremely unprofessional sales attitude.
Update in light of the information request from Picnic Mortgages (because apparently, according them my review is not genuine):
I don't have a reference number because I never proceeded with your advisor, but my call was scheduled with someone called Tom at 17:00 on 12th January. I have 3 text messages from you but Trustpilot won't allow phone numbers to be posted, I had an online account created on your website where I was asked to upload a large amount of information - but sure, you most definitely can't find any of my details...
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Hi Susan,
We’re sorry to hear about your experience with us.
Our Chief Customer Officer, Paul Coss, will be in touch with you shortly to offer his assistance and further investigate your case to help achieve a more satisfactory outcome.
Once again, please accept our apologies if, on this occasion, our service didn’t reach the standards our customers typically expect.
Thanks,
Team Picnic
Excellent Service
I believe the whole stress of mortgages being taken off your shoulders was worth the £599.00 total fee. I think I have been excellently supported to a high level and standard thus far.
The only niggle is that sometimes they try to call without booking first, which if you work during normal hours can be a bit of a pain, but I also understand the advisors are trying to help as quickly as possible... They will always make time for an appointment and I would say 5* is perfect for the service I have received.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Picnicmortgages
Thank you for taking the time to share your experience with us, Thomas.
Mortgages can feel like a full-time job on top of your actual job, so hearing that we’ve taken the stress away with solid support and our service provides great value for money means a lot to the whole team.
And thank you for raising the issue over calling during working hours. Our advisors sometimes try to reach customers swiftly to keep things moving and avoid delays, but we completely understand that it’s not always convenient.
Really appreciate your balanced, honest feedback. If you ever need us again, you know where to find us.
Cheers,
Team Picnic
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