Phillips & Cohen Associates (UK) Ltd. Bewertungen 

Morgan was very helpful and explained step-by-step why we had been sent this letter. He understood that we wanted to settle the bill immediately on the understanding that there would be some more to pay on completion of the sale.

Adam was great at providing information and was really kind and calm. Made a difficult conversation a lot easier, thank you

The representative was very helpful and respectful due to my recent bereavement. 10/10

Donna was extremely helpful today on my call. She answered all my questions. Great customer service and care.

The advisor was dealing with a very sensitive issue and was efficient, calm, knowledgeable and very helpful.

They were polite. Sympathetic and sorted out my problems

Our experience with Phillips & Cohen has been appalling.

I want to be very clear about the issue here. We dispute that this debt exists, but if Phillips & Cohen provides proper evidence showing that money is genuinely outstanding from my late grandmother's estate, it will be paid.

That has never been the problem.

The problem is the way this company has pursued members of a bereaved family, particularly my 70-year-old mother.

My grandmother died and, just three weeks later, my father died. My mother was therefore grieving the loss of her mother-in-law and her husband within the space of three weeks.

During that period, Phillips & Cohen began repeatedly contacting my mother regarding an alleged debt belonging to my late grandmother.

My mother was not the alleged debtor. She was not the executor. She was not responsible for probate and she had no authority or control over my grandmother's estate.

Despite this, she was repeatedly contacted about an alleged debt for which, to this day, we have not been provided any documentary evidence.

The calls became persistent enough that my mother blocked the number. Contact was then attempted from another number.

She eventually spoke to them and explained that her mother-in-law had died, that her own husband had died only three weeks later and that, to her knowledge, no money was owed.

More than a year later, the contact has started again.

I have now made a formal complaint and instructed Phillips & Cohen to cease all unsolicited contact with my mother, my 77-year-old aunt and every other member of our family. All communication is to come through me by email.

Their acknowledgement says the account has been placed on hold, yet the accompanying email says only that "standard contact" has been prevented and warns that we "may receive further contact" from another department.

That is not an adequate response to an explicit instruction to stop contacting the family.

Phillips & Cohen has now told us that the alleged debt relates to E.ON Next, but so far we have still been provided with no amount allegedly outstanding, no bill, no statement, no account history and no documentary evidence demonstrating that a debt actually exists.

We have also asked Phillips & Cohen to explain how they obtained the private contact details of my mother and my aunt in the first place.

If they had sufficient information to trace and repeatedly contact elderly, recently bereaved relatives, I would expect them to have had the basic details and evidence of the alleged debt available before doing so.

Again, if proper evidence establishes that money is genuinely owed by my grandmother's estate, it will be paid.

My complaint is not about avoiding a legitimate debt.

It is about the manner in which a 70-year-old grieving widow was pursued regarding somebody else's alleged liability when she had no authority over the estate, combined with the fact that no evidence of that alleged debt has ever been provided to us.

I described the conduct in my formal complaint as callous, unsympathetic and predatory.

Having considered their response, I stand by those words.

The formal complaint is ongoing and I will update this review when Phillips & Cohen provides its final response.

Donna was re-assuring and straight to the point.Liked her manner and communication style.
Asset to your business.

Very helpful and understanding. Put my mind at peace because I was worried. Great customer service.

My husband had passed away and there was an outstanding debt, they were very understanding and helpful, not what I’ve usually encountered

Agent was sympathetic and empathetic. She was calm and reassuring and supremely efficient. She understood the problem and dealt with the whole matter and the difficulty we had. Having started the call in a very anxious and slightly emotional state, it ended with me calm and reassured that the matter had been finalised. Thank you so much.

Phillips & Cohen Associates were informed by letter that I would only deal with them via written correspondence and that I could not settle my late uncle's estate immediately until I had the full picture of what his estate owed. This included debts to HMRC and Social Security, who are clearly higher priority than the unsecured debt Phillips & Cohen Associates were chasing, but are not known for their expediency.

Despite this, they repeatedly tried to contact me by phone after I didn't return a document they had sent me asking for details of the debts owed by my uncle's estate, which, as stated in my letter, I didn't know at the time.

Now that I do have the information, the debt has been paid. However, I do not think I'm exaggerating when I say that Phillips & Cohen Associates' approach was ghoulish, unpleasant and insincere. I hope I never have the displeasure of dealing with them again.

Agent was respectful of my loss and helped to progress things to make it easier

The lady I spoke to was very helpful and kind. Explained everything thoroughly. My phone call was due to a recent bereavement and I was treated with the utmost respect. Thank you.

Very pleasant ppl on the phone who are knowledgeable about what’s going on and quick to sort or pass to someone who can
I’ve dealt with them a lot over my late partners finances and they have been very kind and professional sorting everything quickly

The advisor was polite

The representative was considerate and helpful and gave me all the information I needed

I spoke to Precilla today who was very helpful and understanding

The member of staff I spoke with today was very caring and resolved everything for me.

Everything was good and helpful from start to finish.Thank you.