Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Thank you Pershop direct for an excellent service, I ordered my Dog a slip lead and it arrived within two days, and that was with standard delivery. I will be using them for all my pet needs in the fu... Mehr ansehen
Unternehmen hat geantwortet
I found their website very informative, easy to use and I’m very pleased with the julius K9 harness I purchased. It really helps to keep my 7 month old Labrador under control when out on walks. I was... Mehr ansehen
Unternehmen hat geantwortet
Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Kontaktinformationen
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Vereinigtes Königreich
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,7
Hervorragend
395 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Lovely toy box nice quality and perfect…
Lovely toy box nice quality and perfect size. Speedy delivery would definitely use again
3. März 2023
Great after sale customer service
Great after sale customer service. I had a slight problem with the payment page which have an error message when the payment had actually give through. Issue quickly resolved. Quick delivery
1. März 2023
Antwort von Petshop Direct
We're thrilled to hear that you found our customer service exceptional! Providing excellent support is one of our top priorities, and your feedback reinforces our commitment. We're grateful for your kind words and will ensure that we maintain this level of service.
Best regards
Petshop Direct Team
Easy ordering
Easy ordering, prompt service and easy exchange when I phoned about a problem with one of my items. Good service, thanks.
28. Februar 2023
Excellent customer service
I made a mistake with the tag I wanted and they edited my order. It arrived quickly and I got money off as I’d used them before.
27. Februar 2023
Excellent service.
23. Februar 2023
Quick delivery and great products
3. Februar 2023
Excellent quality of goods
Excellent quality of goods. Received well within timescales
6. Februar 2023
Very quick dispatch and delivery of a…
Very quick dispatch and delivery of a dog harness. Good price, will definitely buy from here again
6. Februar 2023
Good service
Bought muddy paws stormguard coat. Delivered on time even during postal strike. Good service thank you
19. Dezember 2022
Bewertung ohne vorherige Einladung
Excellent service
I spoke to a very helpful gentleman over the phone about getting a delivery before Christmas. Product arrived in good time and my dog loves her toy!
23. Dezember 2022
Poor Customer Service, wrong item sent
I ordered 2 dog coats size small, and was sent 1 small dog coat and 1 large dog coat. I tried several times to call but had no answer, so I posted the coat back at my own expense. I have today received a message with an amended invoice refunding me the cost of the coat. No apology, no explanation, no refund of postage. I'm disappointed and will never use Petshopdirect again. Amazon may not pay their taxes but they give a much better service.
17. Dezember 2022
Antwort von Petshop Direct
Dear Heather.
Thank you for your feedback. We are sorry for this issue. The large jacket sent in error was packed accidentally in a wrong bag received from the manufacturer. It could be a manufacturer error, something we are investigating still.
Regarding calling us. We are trying our best to respond to as many calls as we can. Because of the recent Royal Mail strikes and delays, we’ve had an increased number of call, and this has impacted our ability to take all calls.
We always recommend contacting us by email for a quicker response. In your case we've did not receive any emails from yourself.
The order you've placed with us had a few items and only one has been returned which has been refunded. The shipping charge paid initially for faster delivery is not refundable.
If you have any other question, please contact us at info@petshopdirect.co.uk rather than calling us as we operate normal hours.
Have a great Xmas ahead.
Best Regards
Petshop Direct Team
I have not received my order yet
16. Dezember 2022
Antwort von Petshop Direct
Dear Susan
Thank you for your feedback. We are sorry for the delay. The parcel is still in transit with Royal Mail currently at Milton Keynes sorting office. The recent Royal Mail strikes had an massive impact on the delivery times. We apologise for any inconvinince created.
Have a great Christmas Festive Season ahead.
Petshop Direct Team
Absolutely shocking I ordered this…
Absolutely shocking I ordered this spray for an emergency and it’s been two weeks
I have had no updates where it is
I need it to come
7. Dezember 2022
Antwort von Petshop Direct
Dear Miriam. Thank you for your feedback. The parcel has been dispatched as normal but it still with Royal Mail. The recent Royal Mail strikes have affected the delivery times. It seems the Scotland postcodes are the most affected.
We are really sorry for the delay.
Petshop Direct Team
Order received quickly
Order received quickly, will know if dog is kept dry by her new mac when it rains! It was a very reasonable price.
3. Dezember 2022
Antwort von Petshop Direct
Thank you for taking your time to leave your feedback. We hope to see you again in the future.
Kind Regards
Petshop Direct Team
Easy to find what I required
Easy to find what I required, order and came fairly swiftly.
2. Dezember 2022
Antwort von Petshop Direct
Hello Sonia
Thank you for sharing. We glad that your parcel made it on time. Have great Chirstmas ahead.
Kind Regards
Petshop Direct Team
Antwort von Petshop Direct
Dear Lesley
Thank you for choosing us to care four furry friend and thank you for your lovely feedback.
Kind Regards
Petshop Direct Team
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