The company always has delightful products, which I love. I have purchased several bracelets and earrings and necklaces, all of which are good quality. Everything arrives promptly and is well wrapped.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as... Mehr ansehen
I have purchased items of jewellery from Pegasus for a number of years now. I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself! Delivery i... Mehr ansehen
I ordered a Silver and Rose gold Snaffle Bracelet as a Christmas present. Ordering via The Pegasus Jewellery website was easy, and l took delivery within three days, which given the time of year was... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.
Kontaktinformationen
4 Queensberry Street, DG1 1BL, Dumfries, Vereinigtes Königreich
- pegasusjewellery.net
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Das haben sich andere Leute angesehen
Lovely products, great pricimg
Lovely products and very competitive pricing. I have bought several different items and I've been very pleased with them all. Communication is excellent and fast delivery.
bracelets
I have had a few vitality bracelets and I am really happy with them and the service is brilliant
I’ve bought a few items from Kim’s…
I’ve bought a few items from Kim’s collection and been delighted with them. I have also sent bracelets and necklace to friends as gifts.
Love the new collection and I’m tempted with the scarf band.
Thank you for the great experience.
Beautiful jewellery with excellent service
I have ordered numerous times from Pegasus Jewellery and every time the speed of service and quality of the items has been wonderful. I would recommend purchasing from Pegasus without hesitation, beautiful jewellery.
Bracelets as gifts multipkr times.
Always prompt delivery and good quite product.
Lovely quality jewellery
Lovely quality jewellery, delivered with care and packed really well, my wife really likes the horse equipment theme, and says she would recommend this company , For a wife, partner or daughter in to horses the jewellery is ideal for gifts that you wont find on high street.
Great For Gifts
I live in Spain and have bought gifts for family and friends in the UK.
Perfect and easy to order.
The website is easy to use and select from.
Brilliant company to deal with after…
Brilliant company to deal with after sales is excellent

Antwort von Pegasus Jewellery
I have yet to receive the item I…
I have yet to receive the item I ordered. It was meant to be delivered by the 11th February. It’s now the 24th. Heard nothing.

Antwort von Pegasus Jewellery
Would Not Recommend After This Experience
I paid £7 for next-day delivery on 9 November, expecting the item on 11 November. It didn’t arrive. Royal Mail confirmed the parcel was actually posted on 11 November, despite the seller claiming it was sent on the 10th.
Delivery was attempted on 12 November, which was too late, so I refused it. It was returned to the seller on 18 November.
What’s most frustrating is the complete lack of communication. The seller replied to only one email, provided no phone number, and ignored all further messages about a refund. In the end, I had to go to the trouble of getting my bank involved, and after a month the refund was finally issued.
Really disappointed, especially from a small company. If they had handled the situation properly at the time, I might have returned as a customer, but after this experience I definitely would not recommend.

Antwort von Pegasus Jewellery
Poor customer service
Brought two bracelets on the 19th September as birthday presents. one was broken so I emailed immediately and was told a replacement would be sent out. I’ve emailed a number times since and each time told it’s been dispatched but still no bracelet.
Customer service severely lacking
Having been a customer for many years and living the items, I was lucky enough to win a voucher in the £10 lucky bag. Having waited and chased for the voucher for over 3 months, I finally received a discount code and I ordered three items, one being one of the most expensive Items they sell.
This item arrived damaged and I requested a return, which was accepted and they confirmed receipt. To date I have not received any voucher or refund, they refuse to answer my emails and I have been blocked on messenger.
A really shoddy way to treat loyal customers.

Antwort von Pegasus Jewellery
Mystery Bag
A beautiful necklace arrived as my Mystery Bag surprise. Thank you it is lovely. I haven't stopped wearing it. Great service. I will definitely apply for another Mystery Bag.
First time buyer
Amazing choice of beautiful jewellery. The descriptions of the items are detailed and make it easier to decide on your purchase. My items arrived well packaged with a jewellery pouch. The items were for myself but would make a fantastic gift. Very impressed.

Antwort von Pegasus Jewellery
Great service
Great service, I have purchased a few items from Pegasus and they have always been very helpful and the stainless and gold bracelet that I got this week is really nice I an very pleased with it.
Thank you very much for the help and prompt service.

Antwort von Pegasus Jewellery
5 * product and purchase process
Arrived in the timescale advised at point of purchase and item I can not fault for looks and use or use. The sticks are strong so appear to be keeping all bugs well clear of me thank goodness.

Antwort von Pegasus Jewellery
So I bought a necklace and bracelet…
So I bought a necklace and bracelet from this company I only received the braclet emailed to find out where the necklace was told it was late coming back from hallmarking promised to send another one in the post to receive it next day it didn’t turn up explained it was a birthday present I now have an upset daughter with half a birthday present emailed the company 3 times only had one reply not very good customer service and still no necklace!!! Not very happy!!!
Said they refunded me and they definitely didn’t

Antwort von Pegasus Jewellery
Horse shoe necklace
I purchased a horse shoe necklace from pegasus jewelry to the USA and was blown away by the quality and how beautiful it was for my wife. While in shipping it was held by customs and i contacted pegasus and they came through for me by emailing me back quickly (even out of office) with where the necklace was and were extremely kind and helpful. I highly recomend this company and their products. Thank you so much!!

Antwort von Pegasus Jewellery
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