Pegasus Jewellery Bewertungen 

84
•
TrustScore 4.5 von 5

4,3

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The company always has delightful products, which I love. I have purchased several bracelets and earrings and necklaces, all of which are good quality. Everything arrives promptly and is well wrapped.... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Lovely jewellery, unfortunately I was sent the wrong item. I couldn’t find a contact number to inform someone of the mistake so had to email and wait for a response. The problem was solved as soon as... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have purchased items of jewellery from Pegasus for a number of years now. I usually order items for Christmas presents for my horse/dog family and friends, and sometimes treat myself! Delivery i... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I ordered a Silver and Rose gold Snaffle Bracelet as a Christmas present. Ordering via The Pegasus Jewellery website was easy, and l took delivery within three days, which given the time of year was... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Juweliergeschäft
  2. auch in
  3. Juwelier
  4. Modeschmuckgeschäft
  5. Schmuckdesigner
  6. Schmuckhersteller

Vom Unternehmen geschrieben

Pegasus Jewellery is a small, independent UK brand creating meaningful, elegant jewellery inspired by the equestrian lifestyle. We are proud to create quality equestrian jewellery that blends timeless elegance with subtle equestrian influence. Pegasus Jewellery has been proudly established since 2015, and we now send hundreds of orders every week across the UK and beyond. As a small independent business, we do not actively request reviews from customers, which means the feedback shown here represents only a small snapshot of our overall customer experience. We are incredibly grateful for our loyal community, many of whom return to us time and again. We remain committed to personal service, honest quality, and ensuring every customer is happy with their purchase. If ever there is an issue, we are always here to put it right.


Kontaktinformationen

4,3

Hervorragend

TrustScore 4.5 von 5

84 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 85 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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4,3

Alle Bewertungen

(84)

53 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

bracelets

I have had a few vitality bracelets and I am really happy with them and the service is brilliant

27. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I’ve bought a few items from Kim’s…

I’ve bought a few items from Kim’s collection and been delighted with them. I have also sent bracelets and necklace to friends as gifts.
Love the new collection and I’m tempted with the scarf band.
Thank you for the great experience.

2. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Beautiful jewellery with excellent service

I have ordered numerous times from Pegasus Jewellery and every time the speed of service and quality of the items has been wonderful. I would recommend purchasing from Pegasus without hesitation, beautiful jewellery.

2. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Lovely quality jewellery

Lovely quality jewellery, delivered with care and packed really well, my wife really likes the horse equipment theme, and says she would recommend this company , For a wife, partner or daughter in to horses the jewellery is ideal for gifts that you wont find on high street.

4. Februar 2026
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great For Gifts

I live in Spain and have bought gifts for family and friends in the UK.
Perfect and easy to order.
The website is easy to use and select from.

27. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I have yet to receive the item I…

I have yet to receive the item I ordered. It was meant to be delivered by the 11th February. It’s now the 24th. Heard nothing.

24. Februar 2026
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Hi Eileen, if you follow your tracking on Evri your parcel was posted to Singapore from the UK on the 6th February, unfortunately we are out of control with how long international postage can take. We will monitor progress and hopefully be with you very soon.

Bewertet mit 1 von 5 Sternen

Would Not Recommend After This Experience

I paid £7 for next-day delivery on 9 November, expecting the item on 11 November. It didn’t arrive. Royal Mail confirmed the parcel was actually posted on 11 November, despite the seller claiming it was sent on the 10th.

Delivery was attempted on 12 November, which was too late, so I refused it. It was returned to the seller on 18 November.

What’s most frustrating is the complete lack of communication. The seller replied to only one email, provided no phone number, and ignored all further messages about a refund. In the end, I had to go to the trouble of getting my bank involved, and after a month the refund was finally issued.

Really disappointed, especially from a small company. If they had handled the situation properly at the time, I might have returned as a customer, but after this experience I definitely would not recommend.

10. November 2025
Bewertung ohne vorherige Einladung
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Dear Melanie, thankyou for taking the time to review and we apologise for the service you received.
We did send our franked mail to the post office on the 10th, we raised a query as to why it wasn't processed that day via the Drop and Go service and were simply told " we were too busy". I completely agree that this service is not good enough but was completely out of our hands. We dispatched on time.

We did refund the order even though we never received the refused jewellery back from Royal Mail. I am sure you can imagine this is a huge hit on a small business.

My small team work extremely hard and relating to our policy of work place protection abusive or threatening emails will not be replied to.

I am deeply saddened we will not be seeing you as a customer again, I feel this is a very harsh review based on the fact we were let down by Royal Mail as to why it was received a day late.

As always we take feedback very seriously to continue and grow so we will discuss this in our team meeting and see how we can use this to continually improve.

Kind Regards
Kim Wilson
Director

Bewertet mit 1 von 5 Sternen

Poor customer service

Brought two bracelets on the 19th September as birthday presents. one was broken so I emailed immediately and was told a replacement would be sent out. I’ve emailed a number times since and each time told it’s been dispatched but still no bracelet.

11. Oktober 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Customer service severely lacking

Having been a customer for many years and living the items, I was lucky enough to win a voucher in the £10 lucky bag. Having waited and chased for the voucher for over 3 months, I finally received a discount code and I ordered three items, one being one of the most expensive Items they sell.
This item arrived damaged and I requested a return, which was accepted and they confirmed receipt. To date I have not received any voucher or refund, they refuse to answer my emails and I have been blocked on messenger.
A really shoddy way to treat loyal customers.

1. August 2025
Bewertung ohne vorherige Einladung
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Dear Jessica,

Firstly thankyou for being such a loyal customer, as a small business we very much appreciate your support.

Congratulations on winning the mystery bag. This was a prize draw where for £10 you received a piece of jewellery worth at least £30 or one lucky person won a £200 voucher.

The last email sent explained that the £200 voucher code had been reinstated. As you used your prize voucher to purchase the goods we cannot offer a refund- simply reinstate the voucher. We apologised for the issue with the bangle, which is most unusual and offered a replacement but understood you wanted a cash refund alternative which is not in lines with terms and conditions. However your voucher is still active with the code given previously.

I can't find any emails or messages that have not been responded to, however I will continue searching.

Once again we really appreciate your custom and we apologise for any upset caused.

Kind Regards
Pegasus Jewellery Team

Bewertet mit 5 von 5 Sternen

Mystery Bag

A beautiful necklace arrived as my Mystery Bag surprise. Thank you it is lovely. I haven't stopped wearing it. Great service. I will definitely apply for another Mystery Bag.

30. Juni 2025
Bewertet mit 5 von 5 Sternen

First time buyer

Amazing choice of beautiful jewellery. The descriptions of the items are detailed and make it easier to decide on your purchase. My items arrived well packaged with a jewellery pouch. The items were for myself but would make a fantastic gift. Very impressed.

30. Juni 2025
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Thankyou for your lovely review, as a small, family firm we try very hard to offer excellent quality but affordable items.

Kindest Regards,
Pegasus Jewellery Team

Bewertet mit 5 von 5 Sternen

Great service

Great service, I have purchased a few items from Pegasus and they have always been very helpful and the stainless and gold bracelet that I got this week is really nice I an very pleased with it.
Thank you very much for the help and prompt service.

27. Juni 2025
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Thankyou for taking the time to leave a lovely review. It means the world to a small company.

Kind Regards,
Pegasus Jewellery

Bewertet mit 5 von 5 Sternen

fabulous jewellery

fabulous jewellery, fast delivery

23. Juni 2025
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Thankyou for taking the time to review. Much appreciated.
Kind Regards
Pegasus Jewellery Team

Bewertet mit 5 von 5 Sternen

5 * product and purchase process

Arrived in the timescale advised at point of purchase and item I can not fault for looks and use or use. The sticks are strong so appear to be keeping all bugs well clear of me thank goodness.

23. Juni 2025
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Thankyou for reviewing our bug bracelet. I couldn't live without mine. We really appreciate the feedback.

Kind Regards,

Pegasus Jewellery Team

Bewertet mit 1 von 5 Sternen

So I bought a necklace and bracelet…

So I bought a necklace and bracelet from this company I only received the braclet emailed to find out where the necklace was told it was late coming back from hallmarking promised to send another one in the post to receive it next day it didn’t turn up explained it was a birthday present I now have an upset daughter with half a birthday present emailed the company 3 times only had one reply not very good customer service and still no necklace!!! Not very happy!!!
Said they refunded me and they definitely didn’t

8. Juni 2025
Bewertung ohne vorherige Einladung
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Hi Tanya,

I apologise for the upset caused. As a small company we had suffered some delays this summer from our manufacturing then added to by some delays in hallmarking.

The second necklace was sent as promised although we had logged this as a missing parcel, we are exceptionally sorry for this.

We issued a refund as we appreciate how upset you were and a full apology. As a small firm we work so hard but sometime mistakes do happen.

Kindest Regards,

Bewertet mit 5 von 5 Sternen

Horse shoe necklace

I purchased a horse shoe necklace from pegasus jewelry to the USA and was blown away by the quality and how beautiful it was for my wife. While in shipping it was held by customs and i contacted pegasus and they came through for me by emailing me back quickly (even out of office) with where the necklace was and were extremely kind and helpful. I highly recomend this company and their products. Thank you so much!!

3. Mai 2025
Bewertung ohne vorherige Einladung
Pegasus Jewellery-Logo

Antwort von Pegasus Jewellery

Dear Jordan, Thankyou for taking the time to review, we are so lucky to have so many loyal customers from the U.S.

Kindest Regards,
Pegasus Jewellery Team

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