PatioLivingBewertungen 

Antwort von PatioLiving

11. Mai 2026

Hi Happy Gators,
Thank you for your review and for sharing your experience with us. We are sorry to hear the assembly requirements for the teak shelf were unexpected.
While some items do require assembly based on the manufacturer’s specifications, we understand how important it is for customers to have clear expectations prior to purchase. We appreciate your feedback and will be sure to share it with our team as we continually work to improve our product listings and overall customer experience.
We are glad to hear you are enjoying the teak shelf itself and apologize for the frustration the assembly process caused. Please do not hesitate to reach out to our Customer Care team if we may be of any assistance. You can connect with us Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.

Antwort von PatioLiving

8. Mai 2026

Dear Sharon,
Thank you so much for reaching out. I completely understand your concern and am happy to clarify the updates made to your order.
On May 7, 2026, you placed an order for the Woodard Aluminum Deluxe Round Lattice Top Table with Umbrella Hole. Later that day, at 2:11 PM, you contacted us via LiveChat to let us know the shipping address needed to be corrected after an error was entered during checkout.
Our team promptly updated the address for you, and at 3:07 PM we sent a follow-up email confirming the change along with an updated order confirmation reflecting the corrected shipping information.
If there is anything further we can assist with, please don’t hesitate to reach out. We are always happy to help. You may contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CST at 888-761-4777.

Antwort von PatioLiving

5. Mai 2026

Dear Cheney,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
 That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

Antwort von PatioLiving

1. Mai 2026

Dear Sue,
Thank you for reaching out.
I sincerely apologize for the frustration and confusion surrounding your recent order. This is certainly not the experience we want for any of our customers, and I completely understand your concern.
I do see that your order was placed yesterday, April 30, 2026, for several Treasure Garden items. I understand that our website reflected an estimated lead time of 2–4 weeks, while your order confirmation listed an estimated ship date of 4–7 weeks. I can certainly understand how receiving two different timeframes would be frustrating.
At this time, we are currently waiting for the vendor to formally confirm your order and availability.
As outlined in our shipping information, the order confirmation email includes the most current approximate lead time available at the time the order is processed. Please note that these shipping estimates can change depending on product availability through the manufacturer. Once your order has been accepted and confirmed, we will be sure to provide you with an updated estimated ship date should there be any changes from what was originally communicated. 30-Day Return Policy | PatioLivingIn the meantime, I have also asked our Customer Service team to reach out to you directly for additional assistance and support.
If you have any questions or if there is anything further we can do to assist, please do not hesitate to let us know. You may also reach us through our Contact Us page or by calling us toll free Monday through Friday, 9:00 AM – 5:00 PM CST, at 888-761-4777.

Antwort von PatioLiving

30. Apr. 2026

Dear Angela,
Thank you for reaching out, and I sincerely apologize for the frustration and concern this delay has caused. I completely understand how disappointing it is when an order does not arrive as quickly as anticipated, and I appreciate the opportunity to provide some additional information regarding the status of your shipment.
Your order for the Elegant Lighting Park Avenue Driftwood 36” Vanity was placed on April 11, 2026, with an estimated ship date of 1–4 business days. On April 16, 2026, tracking information was issued through F&L, which was within the lead time provided on your order confirmation.
The shipment was then picked up by the freight carrier from the vendor’s warehouse on April 23, 2026. Once tracking has been generated, our freight partners typically coordinate pickup within 3–5 business days, and your order remained within that standard processing window.
At this time, your vanity is in transit from the vendor’s warehouse in Philadelphia to your delivery location. Because this item is both oversized and fragile, it must be transported using specialized freight handling and delivery services to help ensure it arrives safely and in excellent condition. While we understand waiting can be frustrating, these additional precautions are necessary to protect the merchandise during transit.
We truly appreciate your patience and understanding as your order makes its way to you, and we want to assure you that we are continuing to monitor the shipment closely.
If you have any additional questions or need further assistance, please do not hesitate to contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CST, at 888-761-4777. We are always happy to assist.