PatioHQ Bewertungen 

I rarely leave one-star reviews, but I believe future customers deserve to know about my experience before placing an order with PatioHQ.

I placed an order for custom patio furniture cushions in early May with a promised delivery date of May 25. That date came and went with no delivery—and, more frustratingly, no communication from PatioHQ.

Throughout this entire process, I had to initiate every single contact with the company. I was never proactively notified about delays, changes in the delivery schedule, or the status of my order. Had I not reached out repeatedly, I would have had no idea what was happening. For a company selling custom products, that level of communication is simply unacceptable.

After weeks of waiting, I finally received only a partial shipment in late June. The remainder of my order was delayed for several more weeks. I have since learned that the balance of my order is shipping from India, with FedEx showing it was only picked up in mid-July—nearly two months after the original promised delivery date.

To PatioHQ’s credit, they did provide a 15% discount after the initial delay and later offered an additional 10% discount because of the continued delays. I appreciate those gestures, but discounts do not replace timely delivery or honest, proactive communication.

At this point, I have not yet received my complete order, so I cannot fairly comment on the quality of all the cushions. The cushions I have received appear to be well made. My review is based on the purchasing experience, the significant delays, and the complete lack of communication unless I reached out first.

If you are considering ordering from PatioHQ, I strongly encourage you to ask detailed questions about where your cushions will be manufactured, where they will ship from, and what a realistic delivery timeline looks like. Had I known my order would arrive nearly two months late—and that I would have to chase the company for every update—I would have ordered elsewhere.

I will update this review once I receive the remainder of my order. I sincerely hope the company improves its communication with customers because no one should have to wonder for weeks whether an expensive custom order is ever going to arrive.

Very Disappointing Experience — Late Delivery, Partial Order, and No Communication

I ordered seat cushions and seat backs from PatioHQ and even paid an extra fee to ensure they arrived before the date I needed them. They missed that deadline without notifying me. I had to call them myself to learn the order would be late.

They eventually refunded the extra fee, but it took weeks. When the shipment finally arrived, it included only the seat cushions — no seat backs and no explanation for the partial delivery. I had to call again, and only then was I told the seat backs would be sent later.

It has now been weeks since that call, and I still have no seat backs. PatioHQ has never reached out with an update; the only information I get is when I spend my own time calling them.

For a $1,600 purchase, this entire experience has been extremely disappointing. PatioHQ needs to improve communication, accuracy, and reliability.

Do not buy from this company. I got the runaround for 3 months without ever receiving the furniture. They tried to claim the delivery was made, but I only received the cushions, not the actual furniture. Once I finally convinced them that their "delivery" was incomplete I made a series of calls to tech support. Each time I was promised I would receive my furniture within 3 - 5 days. It never happened. I finally cancelled the order. The only good thing about them is that they promptly refunded the full purchase price, and told me to keep/or donate the cushions. One of the worst customer service experiences I've ever had. How do they stay in business?

(Editing to update) Today I opened the cushions they sent before giving them to a friend. One of the cushions has 2 noticeable oil stains. What a scam this company is!

I wish I could rate customer service vs the product. I am thrilled with my custom lounge cushions. The quality is excellent and the cushions are thick and so comfortable! Unfortunately, my order was quite delayed and the excuse that the demand was unexpectedly high did not seem reasonable as I was placing the order early spring. It was difficult to talk with a customer service representative, but once I did, I did get my order quickly.

the products I received were not as described on the custom order. I sent video's and pictures of what was received and it clearly showed poor workmanship particularly at all seams. I showed the tape measure on top of the back pillows and it clearly is 2.5" short and the fill is less than that of a cheap pillow.
They offered no solution.

My cushions arrived a week later than the first shipping date, but well within a reasonable amount of time. They are as I expected and I love the material. That said, these are not super high quality custom cushions. You'd pay much more than PatioHQ prices for that. They are well made, the material is excellent and I am really pleased. I consider them a good value for the money. Will order from them again.

I'm an interior designer. I chose this company specifically because it stated they could do a rush order and had good ship times, I even chatted with customer service PRIOR to be sure that was correct, and where the order was being made and shipped from, as I am well aware of industry standards on fabrication and shipping. BEWARE - they say their offices / production happen in the midwest USA, but they also produce in India and ship from there (so I know from experience this would significantly delay delivery time). So more than likely, they absolutely are making everything in India for cheaper and shipping from there, thus the delays. In early June, with their assurance my order could be done in the US and shipped on time for the rush I needed for a client project, I placed a fairly larger order (over $2k), paid a very high additional amount for rush production & rush shipping ($180+). It stated 2 week delivery. A day before it was DUE to be delivered, with no update received from the company, I had to go back and forth with customer service and was told "it was delayed". It took several more back and forth and complaints to get a refund for the additional rush I had paid (they did finally refund it after at first just being told "you will receive it, its just delayed"). At first it was only 2 weeks delayed, then I got another email a week later saying "due to backlog" it was delayed by another nearly 6 weeks. Current estimate for my order: end of July / early August, and now it will arrive in 2 separate shipment dates. That will be 2 MONTHS from date of order (if I get it then), for a rush job I specifically confirmed with customer service prior could be done within 2 weeks. Client was very upset, and it reflects poorly on us as designers. I do not yet know the quality, but as an Interior designer I depend upon honesty and transparency from companies. I have worked with many companies where delivery is 10-12 weeks or more, but it's known up front. Either this company lies to get your business, or there is a massive disconnect between their production teams, web site, and customer service. 8 - 10 weeks (if we ever get it) for a product when both customer service and web site said 2 weeks is not acceptable. Their web site and ads are glossy, but the product quality is yet to be determined. Just beware of significant issues with ship times and massive delays. Do not trust what they tell you on the web site or customer service. Due to this I will not be placing orders from them again, and its too bad because I do a lot of custom client orders every year and need a reliable, quality source.

I placed an order in April (3 months ago) for custom patio cushions. I have received zero communication on the status of the cushions. I’ve called customer service several times and they have given me 4 different shipping dates that have come and gone with cushions still not being shipped. I called again today and they said they were unable to provide information about the status of my order. At this point, the summer will be over before I receive my cushions (if I ever do). I was so excited to find a place that did custom Sunbrella cushions and had told many people about Patio HQ but had to quickly revoke those referrals after the terrible experience I’ve had. I spent a lot of money on these cushions and unfortunately feel like I will never receive them at this point.

DO NOT ORDER FROM PATIOHQ !! I ordered these products over two months ago paid for expedited shipping and still have not received the product. Every time I checked the website it told me that it was "in production." I called to cancel today and they did so. I would've given it a zero stars but you can't do that. I WOULD NOT RECOMMEND THIS COMPANY AT ALL!

Absolutely frustrating experience and very disappointed!

I was so excited to get my cushions and cushion covers to match what I had at home. It was easy to order. I normally check reviews online before I buy. I regret not doing it this time!
It was a big order. They shipped a wrong order…color and cushions all completely different from what I ordered. I reached out to them promtly as soon as I received my order. From the get go the customer service was ad if they were stalling. I’ve bought so many things online and not every time things go right but the stores immediately make an effort to fix. In this case they closed the ticket I raised saying ‘you did not respond within 48 hours’ and to reach out to them again if I wanted to resolve the issue?!!!!!
This, after correspondence back and forth and them saying they mixed up my package and will send the correct one to me in 5 business days and will email a return label for the wrong package they sent so I could have the courier pick it up. It’s sitting in my foyer and I’m wondering which poor customer is struggling to get this shipped out to them!
It’s as if the burden is on the customer to resolve the issue not the company for the shitty job they did!
I’m hoping the right person in the company reads this. It’s not about making a quick buck. It’s about making a name where your the quality of your product and service has a customer wanting to return again and again to purchase. Not to complain!

If I could give zero stars I would.
After receiving cushions that look like they were made by my 4 year old grandson I started the back and forth with this horrible company. After multiple emails I was finally given the “ok” to get a replacement, then they turned around and said, “after reviewing they would NOT replace and that would be happy to help me place a new order (at my expense).
Do not do business with these horrible people. They are crooks!!! The quality of their cushions is sub par, their customer service is horrible.

Their stuff is not made in the USA as they advertise on their website and I have a FedEx tracking label that shows it came from India. They do everything in their power not to honor a customer service issue after the product is delivered. They make excuses ask for photos after photos and then more photos and then a video and then they still do nothing. Zero. These guys are crooks.

Unable to contact anyone via vhat or phone call. Put on hold for 30 min. Regarding my order placed and not delivered on delivery date. Website shows in production. Very poor service.

The main think to know about this company is that it is based in India. Your order is being produced there and if you have any concerns you'll be speaking with customer service based there. I ordered cushions for an outdoor sectional for my mother. We had a party we wanted them for and ordered for delivery before then. The order came 10 days late and when it did come 1 seat cushion and 1 back cushion were missing out of 16 cushions ordered. The sectional is not useful with these missing pieces. I am now in process of trying to get that rectified and am coming up on a month after the original delivery date. Hard to comment on the quality of the cushions with this outstanding lag. The company never communicated with me (originally to tell me the order was delayed) or regarding replacements to keep me updated. I need to reach out to them each time.

BUYER BEWARE! Do not order from them. We ordered over a month ago and the cushions still have not shipped! 4 rounds of emails and I believe we are getting automatic AI responses that are false. Everytime we ask for an update we're told they will ship in 5-7 days. Then that date passes and no shipment was made. Then told the same thing again on the next inquiry. It's a scam and no I fear they stole our money!

I would rate this company a 0 star if it was available. I first placed an order for 1 dining chair at the end of April. The order was delivered in a timely manner and the chair was what I expected. On 5/2/26, I placed an order for 7 add'l dining chairs, a sofa, 2 swivel chairs, 2 ottomans and 2 side tables. I also placed an order for 8 seat cushions. The order showed a delivery date of 5/19/26. After many calls and emails to Patio HQ, I've been lied to multiple times about the progress of my orders and delivery dates. I am now ready to contact the BBB and my credit card company to cancel this order. They were very quick when it came to charging my credit card for the entire order. Buyer beware! Don't waste your time even looking at this company!

I wish I came accross this site before I placed my order. I purchased cushions for my bench for an upcoming birthday party, and paid for expedited shipping, as it was supposed to be arriving in 5-7 business days. A day before the original delivery date, I got an email saying there was an unexpected delay, and that now the order will be sent in the future. After a nightmare ordeal with their customer service (don't bother with their chat) and a 30 minute phone call (25 minutes of hold time, 5 minutes of conversation), I was informed that they had a higher than usual volume of orders and there were delays. I call bullshit, especially after reading similar experiences from other customers. The customer service rep. did not even offer to at least refund the shipping costs until I told her that it was the bare minimum they could do for the inconvenience. This is a shame, but it's a great way to ensure I will never buy anything from them again.

I was told on the site my cushions would be delivered in 4 weeks I am now being told it will be over 8 weeks I needed the for a Family party. Not very happy now. The web site does not update delivery status !!!!

I ordered a few weeks ago and we are already missing the first delivery date it’s now not the 18th of June but the 29th . It still only says processing . After reading all the reviews I am very worried and feel like I should just cancel instead of going through all the stress and turmoil . I was so excieted to order the love seat . We are a retired couple on a fixed income and this was a special gift to ourselfs . I am now freaking out that we have been scammed . That is a lot of money to us . Fingers crossed they fulfill the order in a timely fashion

Finally cancelled my order that was placed on 4/28 as the shipping date kept getting pushed back, now estimated 7/30. The customer service chat only works intermittently. Terrible experience.

When I placed my order on 24 May I was told 5 days to delivery. Then I got an email saying 6 June. Then another email saying 15 June. Then no contact. And no response to 3 emails, 4 attempts to phone customer service, and 45 minutes waiting for a response on LiveChat.