The staff were great, hotel not really suitable for the less mobile,lots and lots of steps to our room on the second floor. Bathrooms with bath and shower over, no rails in bathroom so difficult in getting in and out. Needed updating. Other than that, food ok and hotel in a lovely location. Rooms not service every day, beds never made up but clean towels every day. Some activities not available. All in all could have been better.hopefully the next hotel we book will be better as we have had lovely hotel stays.

The local door to door pick up is very convenient. The hotel was lovely, albeit no lifts (but it was an old Manor House!)but the food, staff & views were excellent. Disappointed with Bristol itinerary, 2 hour cruise was too long. Would have preferred to have seen SS Britain & drive/walk over Clifton Bridge. The Cheddar Gorge cheese tasting was another disappointment-would rather have had the opportunity to see the Caves. Wells was lovely as was Longleat. Grant our driver was excellent, very entertaining!

The hotel was not good. Even though I sent the hotel my medical diet sheet. They didn’t cater for me without me chasing them all the time. There was no meet and greet on arrival. When I asked to speak to the chef about my food whilst I was there. I never did see one. The staff on reception needs training on how to treat customers with respect. Very poor not a good service at all. The all the staff need to be trained properly . Out of all the staff, there was only 3 that knew what they were doing. I will never stay there again. This should have been a good holiday which was spoilt by the hotel. The coach driver and the companion manager were exultant. Without them it would have ruined the holiday altogether.

I presume this refers to our Jersey holiday in June. This was mostly brilliant - the hotel in general, staff and food. There were two things that were a problem as follows:
The bedroom overlooked the kitchen roof on a lower level and had fans on it which were on quite a lot even sometimes very late at night. These were very noisy and it was extremely hot when we were there and we couldn’t open the windows when in the room due to the noise they made.
The other was the pick up from the hotel. It said on our paperwork from you that we would be picked up two and a half hours before the flight departure by Tantivy Blue Coach Tours. We were in the hotel reception for 12:30 ready for 1pm pick up. There were a couple of coaches going to the hotel across the road (Hotel Du Paris) and my husband went outside but they didn’t come to us. Eventually another coach drivers shouted across to us that we would be picked up soon which ended up being at 2pm and we still went to 3 other hotels after that. By the time we got to the airport we had no time to get something to eat or look in the duty free shop which was really annoying considering all the time we waited around in the hotel.

To the point, my experience was first class, having not been with Palmer's before I found the coach and coach driver delivered what I was looking for, the hotel and food exceptional (hotel frontage staff a bit off hand) the excursions well organised. A big thankyou

Lovely hotel lovely food and staff. Hotel was a little out of St Helier so we had to get the bus back each da y but we did purchase a weekly ticket

pick up on time to more local spot. Journey comfortable. Hotel room a bit tired but bedding and towels spotless. Floor covering throughout room/bathroom shabby but clean. Excursions OK but tiring journeys to/from. Only two night's entertainment in hotel. I enjoyed fellow company. Palmer staff excellent. Food good. Will use Palmers again.

Lovely seafront hotel in centre of Sidmouth, excellent trips, comfortable coach with friendly and helpful driver.
Only negative, the quality and quantity of evening meal food.

All our holidays with Palmers have been lovely,
the drivers are very friendly helpful and professional.
The sales staff are friendly, knowledgeable.
We hope to spend more happy holidays with Palmers.

An excellent stay in Stourport on Severn with a very interesting itinerary of places visited
Also a very good helpful coach driver and some good company on the trip
The only minor complaint I have that there was a mix up over the pick up times for Wakefield

The driver Grant was excellent and went out of his way to see that we were informed of places of interest during our journeys.
The hotel was clean and comfortable and the menu and choices were prepared and served most efficiently.

Grant the driver was just wonderful he couldn’t do enough’Hotel was also a great experience

Paperwork and tickets came in plenty of time. Hotel was excellent staff couldn't have been more helpful and the food was exceptionslly good. We will book with Palmers again.

Pleasant hotel, in a good location. Home cooked food with a long list on the evening meal menus to choose from. Weather was warm and sunny with a moderate breeze apart from on the pier as it was very windy. Just watch out for the Herring Gull mobs!

Good hotel fab food staff very friendly and helpful nice being able to order a newspaper weather was great and a very good coach driver

A great coach driver.
The coach was basic. Not too comfortable and no wi fi. Will probably not travel with Palmers again. We feel short changed after travelling on Palmer’s own coaches.

A first class experience on our first ever coach holiday. From being picked up from home (a bonus in itself), a very comfortable coach with Grant, a most informative, friendly and capable driver, an excellent hotel, wonderful tours, to a pleasant journey home. All in all a fantastic coach trip.

Driver and guide very helpful
Coach very comfortable
All visits were very interesting and informative
Staff at hotel friendly and efficient

We always enjoy Palmer holidays the spacious coaches are great (Red Rose) this trip and brilliant & safe drivers.Kingussie hotel was good - great food ,and spacious room ,checked everything each day . Friendly helpful staff. Tour trips were excellent, looking forward to our next holiday in September

Excellent coach, friendly driver, Ness boat trip well organised as rail journey
Negative: three hours in . Aviemore far too long for such a small place and on a Sunday so shops closed only one pub at the end of the village which was so down market.it was awful. Totally boring . The hotel room I got the upgrade but up a very steep narrow staircase full handrail on one side but half rail on other.so far the last steps it was necessary to use both hands on the one full rail and try to avoid losing balance. Other older guests had the same problem when allocated this side of the hotel
Others got the newer wing which had a lift
Menus fine but not a patch on the Royal in Sidmouth .not enough bar staff in on so long queues normally just one bar person