Paint by Canvas Bewertungen 218

TrustScore 3.5 von 5

3,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’m thrilled I found this company! Great quality, service, sustainability policies and fast shipping. The kit includes everything needed, I didn’t have to use any of my own brushes, I received more th... Mehr ansehen

Bewertet mit 3 von 5 Sternen

i like these sets they help me with my ADHD and keep me focused. sometimes the paint pots dry out. i wish the brushes that come with the kits were better. i also always have to order a frame and it do... Mehr ansehen

Bewertet mit 3 von 5 Sternen

I REALLY wanted to give Paint By Canvas a 5-Star Review, because I love the concept of taking a photo, and then getting a high-quality, paint-by-numbers canvas. But their shipping leaves a lot to be... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

Really appalled at the way this company has dealt with my order. A canvas was ordered on 11th December, supposedly delivered by Xmas… and has still not arrived! Wouldn’t refund as it’s a customis... Mehr ansehen

Unternehmensdetails

  1. Farbenfachgeschäft

Vom Unternehmen geschrieben

Explore customer satisfaction at Paint by Canvas on Trustpilot! Our custom paint-by-number sets have garnered positive reviews for turning memories into unique artworks. Join a community that values our meticulously detailed canvases and premium materials. Discover firsthand experiences on Trustpilot and see why Paint by Canvas is a trusted choice for personalized creativity!


Kontaktinformationen

3,5

Akzeptabel

TrustScore 3.5 von 5

218 Bewertungen

5 Sterne
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1 Stern

Hat 81 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

Always had a thing for painting.

Got my kit and it had everything I needed. proper chuffed! Started painting and honestly all the stress just melted away as I got stuck into my canvas. Absolutely buzzed watching my Pop Art Girl come to life bit by bit. I actually painted her!

Really liked it. Chatting to the folks at paint by canvas was top too! Definitely grabbing another kit. Cheers for an ace experience. Would totally recommend!

7. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

I encountered a glitch while making the…

I encountered a glitch while making the purchase, prompting me to send an email to them a mere two minutes after finalising the order to adress the mishap. They managed to respond to my email within a few hours, duly correcting the dispatch details. The gift is currently en route to its rightful location!

5. März 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Trust me, avoid them!!!!

I give one star because I cannot give zero. I ordered at the end of January and the page said I would’ve received it by the 19th of February (I wanted to give it as Valentines present and wouldn’t mind few days late). Is the 29th of February now and I did not receive any parcel at all! God knows where my parcel is. I’ve raised a complaint and all I received was “sorry for the delay”. Is such a joke. Don’t waste your money!! I’ve also asked for a refund and they refused to give me my money back. Avoid please!!!!!!!!!

29. Februar 2024
Bewertung ohne vorherige Einladung
Paint by Canvas-Logo

Antwort von Paint by Canvas

Hello, Thank you for your honest feedback. As we have discussed in email conversations and informed that the delivery of the package would be delayed, we can only deeply apologize. The shipping company has notified that the package will be delivered today.

Unfortunately, the customized painting made from the customer's provided picture is individually made for the customer. Therefore, returning them is not possible. Wishing you all the best despite everything!

Bewertet mit 1 von 5 Sternen

UK order

UK order. Got a email two weeks ago saying it’s on its way…two weeks later the tracking number says in transit and offers no other details.

20. Februar 2024
Bewertung ohne vorherige Einladung
Paint by Canvas-Logo

Antwort von Paint by Canvas

Hi, I've already responded to you via email. The delivery is indeed a bit late. But the package is on its way, and you will receive it soon. Apologies for the delayed delivery!

Bewertet mit 1 von 5 Sternen

Very late delivery

Bought 4th December with a delivery date way before Christmas. No real apology, offer of a refund etc that this didn’t arrive for Christmas as promised (it was a present for my sister.) Finally delivered 29th Dec.
Box was damaged and doesn’t actually seem to fit the canvas, paints and everything in properly.
The product looks good, it’s just such a shame that the delivery was so late and the appearance was not good enough for a gift.

29. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very good customer support

The customer service representative responded within minutes and was incredibly helpful when I had difficulties choosing a picture. Although the delivery took longer than estimated, and I have already placed another order with Paint By Canvas.

7. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

5/5 high recommend

Received promptly after placing the order, and my photos were flawlessly transferred onto the canvas. I was highly satisfied with their service.

4. Januar 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Happy customer

The delivery took a little longer than promised, but it arrived in time for Christmas, and it was a truly delightful Christmas present. I will order again for Valentine's Day. I can recommend the paintbycanvas.com company to everyone.

21. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Highly recommend for everyone

I reached out to paint by canvas because I was interested in a custom print, and they were incredibly helpful and accommodating to my requests - with quick replies, too. Despite being on the other side of the world, I never had to wait long for a response. The order arrived at my doorstep within a week, packed securely and in excellent condition. I'm currently about halfway through working on one of them, and I'm thoroughly enjoying the process. The quality of the paints and brushes is impressive. Once I complete these, I will definitely be making another purchase. I wholeheartedly recommend paint by canvas to everyone!

26. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic canvas, exceptional frames

Amazing! Your delivery speed is impressive. The paint-by-numbers kit is flawless from the template and paints to the picture of the finished painting, I absolutely love it.

The only aspect I don't utilize is the brushes due to bristle fallout and detachment. I've ordered the mini brush set from you and am excited to use them today. The canvas frame is also excellent. I've tried kits from other paint-by-numbers companies, but they don't measure up to yours. Your frame is robust, secure and securely hlds the canvas in place. Your company is the one I would recommend to anyone seeking advice. I eagerly anticipate engaging in future painting projects.

20. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Delayed - Like is the case with several other…

Like is the case with several other recent reviews, our order has been substantially delayed and did not arrive in time for Christmas despite being ordered well in advance. Tracking information has indicated that it has been in US Customs in LA for 2 weeks. Company has not responded to numerous inquiries except with a form e-mail.

Not sure if this a legit company. Definitely would not recommend.

24. Dezember 2023
Bewertung ohne vorherige Einladung
Paint by Canvas-Logo

Antwort von Paint by Canvas

Hello,
Thank you for your feedback. We are sincerely sorry, but it seems that the package has been unreasonably delayed in customs for some unknown reason. This is not supposed to happen, and it is indeed a rare occurrence. We will send you a replacement.

Bewertet mit 1 von 5 Sternen

Don’t use this company

Don’t use this company- I ordered in November and never received my item. They’re reducing to refund me. Avoid at all costs.

24. Dezember 2023
Bewertung ohne vorherige Einladung
Paint by Canvas-Logo

Antwort von Paint by Canvas

Hello,

As discussed in the email, unfortunately, the delivery has been delayed but is on its way. This should not have happened, and we sincerely apologize for the inconvenience.

Bewertet mit 5 von 5 Sternen

Very good quality

Have enjoyed completing 3 paintings, with another 3 to do. Great way to take your mind off things and have a wonderful piece of artwork to display. Have received many compliments. Great quality, orders tracked and very happy with the Company and range of designs. Recommend.

8. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 3 von 5 Sternen

Slow delivery

Ordered 5/12/23. Tried to amend a couple days later (9/12/23) and was told I was too late as it had already shipped. Now (23/12/23) still not received my order. Not entirely sure what they are using to ship packages.

Edit: I did receive my order, just later than promised.

5. Dezember 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Promised everything, delivered nothing

Ordered on the 2nd of December as a Christmas gift and I was so excited to receive it. Ordered on the 2nd of Dec, got an email a few days later saying it'd been shipped. I chased them on the 15th as I still hadn't received it and the tracker they provided wasn't working and was assured it'd get here in time for Christmas.

Chased them again and was told it wouldn't get here in time. No real apology and they can't tell me when I'll receive it. Really disappointing

23. Dezember 2023
Bewertung ohne vorherige Einladung
Paint by Canvas-Logo

Antwort von Paint by Canvas

Hello,

As discussed in the email, unfortunately, the delivery has been delayed but is on its way. This should not have happened, and we sincerely apologize for the inconvenience.

Bewertet mit 1 von 5 Sternen

Didn't arrive and wasn't shipped

Ordered on 25th Nov, 20 days later still haven't received my order. Was promised that it was 'on the way to my property' but the supplier courier tracking says that they haven't received the item yet. Ordered as a Christmas present, I have no confidence that it will arrive.

I wouldn't recommend this company.

Edit: turns out after 20 days, they hadn't even shipped my order. Despite this, they are refusing to issue a refund. I am now having to claim via PayPal in the hope of getting my money back.

Edit 2: as of 18th December, the tracking supplied still says that the item hasn't shipped and has been in this state since 25th November. Any claims below by this vendor that it has shipped or been delivered are false. Buyer beware.

Edit 3: item was finally shipped and delivered 27 days after placing order. I still wouldn't recommend this company.

14. Dezember 2023
Bewertung ohne vorherige Einladung
Paint by Canvas-Logo

Antwort von Paint by Canvas

Dear Iain,

Thank you for reaching out. We acknowledge the delay in your order, and we sincerely apologize for any inconvenience caused. According to the tracking information, your package has indeed been delivered. As mentioned in our previous email, there was a temporary issue during the shipping process that resulted in a momentary loss of tracking information. We understand the frustration this may have caused.

Rest assured, your package is on its way to you, albeit delayed. It is in our records, and we are working to ensure its delivery before Christmas. We regret any confusion regarding the status of your shipment and appreciate your understanding.

We understand the importance of timely deliveries, especially during the holiday season. We want to assure you that we are taking steps to prevent such incidents in the future.

Once again, we apologize for any inconvenience caused, and we appreciate your patience. Wishing you a wonderful holiday season.

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