Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... Mehr ansehen
Standort
Standort wechselnNew London House, New London House, EC3R 7LP London, England, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... Mehr ansehen
J'étais bloquée depuis deux mois avec une facture en attente. J'ai pu être dépannée suuite à un message au services d'assistance. Merci.
Live chat fixed my issue very swiftly. I should have tried to contact them earlier instead of trying to fix something myself that was not possible on my end.
Unternehmensdetails
Über OVHcloud - United Kingdom
Vom Unternehmen geschrieben
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktinformationen
New London House, New London House, EC3R 7LP, London, England, Vereinigtes Königreich
3,3
Akzeptabel
155 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
A long wait but a good result
A long wait, but when the agent came online they were really helpful and solved my problem.
9. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Julian,
Thank you for your feedback on our support service.
We're sorry you had to wait to speak to one of our agents, but we're glad to hear that they were able to resolve your issue effectively once you were online.
We are taking your feedback into account to improve our case management system and reduce wait times.
Our goal is to provide you with a smooth and efficient user experience, and we are constantly working to achieve this.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team would like to thank you for choosing OVHcloud, and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Good dedicated servers
Good dedicated servers. Hoping to help whitening ips reducing hassle of blacklists.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello,
Thank you for taking the time to share your experience with our Trustpilot dedicated servers. We are delighted to hear that you have been satisfied with our services.
We understand the importance of maintaining a positive reputation for your IPs, and we are aware of the challenges associated with blacklists.
At OVHcloud, we strive to provide tools and resources to help our customers manage these situations. We continue to improve our services to provide a better user experience and are committed to providing quality support to help resolve issues related to blacklists.
If you encounter any difficulties, do not hesitate to contact our support teams. We are available to help you find solutions via phone, ticket, Live chat or social media.
Thank you again for your trust and feedback.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
I have been a customer for many years…
I have been a customer for many years with several dedicated servers, the service we receive is always prompt and provides great support
We have recently been restructuring our service and support was available throughout the weekend
Looking at the overall service, the prices are very competative with great support and I would highly recommend OVH for any hosting needs
26. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello,
Thank you for your kind and positive feedback regarding our service and support.
We are delighted to know that, over the years and throughout your recent restructuring, our team has been able to meet your expectations.
Your recommendation means a lot to us, and we’re glad you find our prices competitive and our support reliable.
The entire technical team joins me in thanking you for your trust and loyalty.
Please remember that we remain at your disposal through all our support channels—phone, ticket, live chat, and social media.
Best regards,
Dieynaba K.
We’ve been using a dedicated server…
We’ve been using a dedicated server from OVHcloud for the past 3 months and are very pleased so far. The setup process was quick and straightforward, even for someone without deep server expertise.
One of the standout aspects has been their customer service, we encountered a minor technical issue early on, and their support team responded immediately and efficiently, resolving the problem without any delay.
The server has been performing well, and we haven’t experienced any downtimes or slowdowns.
We’ll continue monitoring the service over the coming months and plan to update this review after a full year of usage to give a long-term perspective. But for now, we’re very satisfied.
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Oliver,
Thank you very much for your positive feedback. The entire OVHcloud technical team is happy to hear that our support met your expectations with efficiency and professionalism.
We are committed to maintaining this level of excellence and remain available for any questions or requests, whether by phone, ticket, livechat, or through our social media channels.
Also, to properly credit the agent who assisted you, we have sent you a request for additional information. This will help us recognize the great work of our team.
Thank you for your trust and for choosing OVHcloud.
Best regards,
Dieynaba K.
Aldair was very professional
Aldair was very professional, polite and straight to the point. Thank you for that.
18. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Joaquin,
The entire OVHcloud technical team is happy to hear that Aldair was very professional, polite, and got straight to the point.
We will share your kind words with Aldair. He will be very glad to hear your thanks and compliments about her patience and clear explanations.
We will keep working hard to give you the best support. If you have any questions, you can contact us by phone, ticket, livechat, or social media.
Thank you for trusting OVHcloud.
Best regards,
Dieynaba K.
Perfect in every way
Give the young lady a pay rise, a nice big bonus and a promotion as high up as she can gp
17. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Mike,
Thank you for taking the time to share this positive feedback about your experience with our support team. We were able to share your feedback with our colleague Débora, who is handling your request.
We are doing our utmost to provide efficient services and high-quality support at your entire disposal.
The entire OVHcloud support team remains available if needed through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
I had a problem with my website
I had a problem with my website, and I spoke to Bjorn J, and he was great and helped me to do everything.
Now I am so happy.
10. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your feedback on Trustpilot and we are pleased to read this feedback.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are pleased to see that our agent Bjorn has been able to assist you in resolving the situation with your website.
We have also relayed your encouraging feedback to our advisor.
If you have any difficulties managing a service, our support teams are of course available to you by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Has anyone experienced sudden…
Has anyone experienced sudden suspension on OVHcloud with no clear evidence?
My server was locked without warning; they only provided some technical logs but there were no complaints or security incidents I could find.
As a professional in cybersecurity, I found no proof of abuse in the evidence they gave.
Support did not provide any helpful response or let me recover my data.
If anyone here has faced this, how did you resolve it? Any advice on recovering data or escalating the case?
(If my post breaks any rules, just let me know to edit out anything sensitive!)
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Mohamed,
Thank you for sharing your experience regarding the sudden suspension of your OVHcloud server.
We are sorry to hear about this situation and take your feedback very seriously.
To help us investigate and assist you, please reply to our information request with your OVHcloud account ID (for example: xx12345-ovh), which you can find in the email we sent you.
This information will allow us to look into your case.
Thank you for give us the opportunity to improve our service.
Best regards,
Dieynaba K.
Great service
Great service and when I was ready to cancel, the team acted quickly and to my satisfaction.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Arthur,
Thank you for this 5 star review regarding the support of your request.
Each team (billing, technical, etc.) makes every effort to accompany you throughout your journey at OVHcloud.
We are happy to work with you.
Sincerely,
Homéfa S.
CS11126981 : Remboursement facture + conseils techniques
CS11126981 : Très bonne réactivité et sens commercial. Merci pour toutes vos précisions. Cordialement Marcello.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Bonjour Marcello,
Nous vous remercions d'avoir pris le temps de partager votre expérience avec OVHcloud sur Trustpilot.
Nous sommes ravis de savoir que vous avez apprécié la réactivité et le sens commercial de nos équipes.
Chez OVHcloud, nous nous efforçons de fournir des services de qualité et un support personnalisé pour répondre aux besoins de nos clients. Nous sommes heureux d'avoir pu vous fournir les précisions nécessaires pour répondre à vos questions.
Nous continuons à améliorer nos services et notre support pour offrir une expérience utilisateur exceptionnelle. Si vous avez d'autres questions ou besoin d'aide, n'hésitez pas à contacter nos équipes support par téléphone, ticket, Live chat ou réseaux sociaux.
Merci encore pour votre confiance et votre retour d'expérience. Nous vous souhaitons une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
erreur de renouvellement automatique
Un problème lié à une erreur de renouvellement par les services d'OVH a été solutionné rapidement et efficacement.
Merci aux intervenants du support d'OVH (ticket CS11068879), je me suis sentie écoutée et comprise.
15. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Bonjour Vero,
Nous vous remercions pour votre retour positif et pour cette excellente évaluation ⭐⭐⭐⭐⭐
Votre satisfaction confirme la qualité de l’accompagnement fourni par nos différentes équipes.
OVHcloud reste mobilisé pour répondre à tous les besoins de sa communauté.
Nous sommes impatients de continuer à collaborer avec vous.
Cordialement,
Homéfa S.
Helped switch to the correct VPS offer
We picked the wrong VPS offer, they helped us fix the issue
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Mike !
Thank you for these 5 stars⭐⭐⭐⭐⭐
We are delighted to see that your experience with our team is going well.
At OVHcloud, we make every effort to offer you quality support and products.
The entire team remains available on our usual channels.
We look forward to working with you.
Sincerely,
Homéfa S.
Thanks for your support!
26. April 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Ahmed,
Thank you for taking the time to submit your opinion on Trustpilot.
I'm glad you had a positive experience.
OVHcloud is constantly improving its services and support, especially to reduce the processing time of requests, and we strive to cover the majority of common requests via our website and guides.
We are also continuously improving our billing system to deliver a great user experience.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
The entire OVHcloud support team will be there whenever you need it, and wish you a great day.
Best wishes,
Your OVHcloud advisor.
^LaiM
48 HOURS vs 120 SECONDS bare metal deployment
OVH advertises to deploy a bare metal server within 120 SECONDS - I purchased one and AFTER I made my payment for over £150 they told me it'll take 48 HOURS to deploy it. I cancelled immediately, what a scam. No customer service at all, support email-address doesn't work, nobody picks up the phone-I hung up after wating 27 minutes. Now I'm wating to get my money back, let's see how this will work. km1296313-ovh
22. April 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello there !
We are sorry to hear that your server could not be delivered in 120 seconds.
Some servers are delivered immediately. Others requiring a particular configuration can be delivered in 48 hours for example.
However, our services reserve the right to analyze information used to order one or more servers. These are measures to protect our community and users.
Please note that when an order is canceled, we don't complete the transaction. The pre-authorization will automatically expire after a certain period, and it be cancelled from your statement. The reserved amount will be returned to your account balance. This process typically takes 9 to 14 days for credit card payments and up to 30 days for PayPal payments.
Best regards,
Homefa S.
Good support and resolved quickly
Support was fast and the team was very understanding in resolving a provisioning mistake from our end. They credited the value of the committed purchase to another service. Many thanks indeed.
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Andrew,
The entire OVHcloud technical team sincerely thanks you for your kind words and your trust.
We are delighted to hear that our support team was able to quickly and effectively resolve the provisioning issue you encountered.
Your satisfaction is our top priority, and we are committed to continuing to provide you with fast and efficient solutions.
Should you have any further questions or concerns, our team remains at your disposal via phone, tickets, live chat, or social media.
Thank you once again for your encouraging feedback and your confidence in us!
Best regards,
Dieynaba K.
The worse customer service experience, ever.
Mame D. of OVH asked me to review their service, well... here you go, short and sweet: AVOID them at all costs!
I have been asked to quote the ticket reference, here they are: CS10769529 & CS10960112. This way OVH can check and come back here to tell the world why this review is unfair. Honestly, be my guest OVH, I'm so done...
Now, here is my experience:
A couple of month back I spot a domain name I want to purchase, see it is available and start the process of purchasing it together with a web hosting, using OVH. The order is easy, everything is wrapped up fairly quickly. Then I start receiving some emails about my order, all looks ok.
A few hours later, when everything things to be in order, I try to install a module on my website, apparently things are done promptly, all good. However, nothing shows on the website, I cannot access the module but instead see another landing page telling me that the domain I thought I owned was available for sale.
I look back at my order, yep, I did try to purchase said domain.
Investigating further, I understand that the domain was grabbed by a domain broker a few minutes before I did purchase it. Frustrating, but such is life sometimes.
However, since I can buy the domain on the secondary market for a reasonable price, I do that.
Once I fully understood this situation, I reached out to OVH customer service to raise this issue and the fact that AT NO POINT of the order process, or after, did OVH highlight that they could not give me the domain I ordered.
Then, after I raised the issue, at no point did they investigate what happened and acknowledge their failure.
Because I got rather insistent that they were at fault here, OVH said they may (!) refund me the cost of the hosting (which is actually roughly equivalent to the cost of the domain on the secondary market).
They did tell me that, should the refund be approved, it could take up to a month...
A good month after that declaration, nothing happened, no follow-up, no refund.
So I chased.
Tadaa: today, they refunded me and deleted my hosted website, suspended my DNS zone, just wiped out everything. Again, AT NO POINT did they say that, should they refund me, they would effectively disable all the services and throw me out. But they did it, the lovely people... see, they can be efficient sometimes.
So, back to you, gentle customer, beware. You may need a lot of patience with OVH and maybe more than that. I used to be a happy customer of theirs but I will now migrate the various websites I held with them for many years to another platform, with better reviews than OVH.
EDIT: As announced, OVH try to show they care, even though they don't. Not only they clearly glaze over the issue linked with their failing process, but they do not commit to change it and, best of all, they make it sound like it was fully clear they would cancel all services. Whilst I requested a 'commercial gesture', they 'offered a refund' which is in fact the cancellation of all services with the necessary refund that goes with it, which is a legal requirement.
Honestly, if you haven't already just avoid them like the plague.
3. April 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Olivier,
First of all, I want to thank you for taking the time to share your experience on Trustpilot.
I'm very sorry to hear that you've had some difficulties.
Please note that we are committed to continually improving our billing system to ensure an optimal user experience. Your feedback is therefore very valuable to us.
After reviewing your refund request (commercial gesture) via ticket CS10960112 with our claims department, I am pleased to note that we have responded favorably to your request.
When setting up a refund, it is normal that we also cancel the order and the associated service.
However, following your return, it looks like you would like to keep the web hosting plan that was previously refunded.
I am happy to announce that our claims department has sent you a purchase order so that you can reopen the service if you still wish.
However, it seems that we are currently waiting for your response via ticket CS10960112. I therefore invite you to reply as soon as possible, so that we can resolve the situation.
I would like to thank you for your understanding and patience. Rest assured that our entire OVHcloud support team remains available to meet your needs and wish you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
Exceptional Support and Seamless Transition
I am very satisfied with the support provided by OVH. Laurent handled my request with professionalism and efficiency, ensuring the deletion of my server and the smooth transfer of time to my new server. His clear communication and prompt actions made the entire process hassle-free. I highly appreciate the excellent customer service and would not hesitate to recommend OVH to others.
Ticket Number: CS10933225
31. März 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Amar,
Thank you very much for your kind feedback on our support, and for your complimentary comments about our colleague Laurent.
We are delighted to read that your request has been handled professionally, efficiently and that the process of transferring your time to your new server has gone smoothly.
At OVHcloud, we value excellent customer service and are happy to know that we have been able to meet your expectations.
We are also pleased that you would not hesitate to recommend our services to other customers.
We will continue to work hard to constantly improve our services and support.
If you need anything else in the future, feel free to contact our support team by phone or ticket, via Live Chat or social networks.
All the OVHcloud support team wishes you an excellent day.
Best wishes,
Your OVHcloud advisor.
^LaiM
A Perfect Service with Best Value
I've used AWS, GCP, OCI and other VPS solutions. The price OVH offered for Bare-Metal Server is unbeatable. Server was up and running within 15 minutes. I loved that they also provide rDNS for the IP they allocate for the machine. I'm from Bangladesh, and I've faced payment issues with several other cloud providers. For example, I couldn't pay to AWS with IFIC VISA card. Azure works, OCI sometimes have problems. But OVH fully supported the payment platform, just like local.
30. März 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Sufian,
Thank you very much for your warm feedback on our OVHcloud Bare Metal services.
We are very happy that you enjoyed the competitive price, fast deployment time and related features of our servers.
We are also happy to hear that you have not experienced any payment difficulties with our platform.
We are committed to delivering a seamless user experience, no matter where you are in the world.
At OVHcloud, we are constantly striving to improve our services and support to deliver an outstanding user experience.
We are pleased to read that you have had a positive experience with our support team and we encourage you to continue contacting us with any questions by phone or ticket, via Live Chat or social media.
Again, thank you for your loyalty and for choosing OVHcloud for your cloud needs.
We wish you an excellent day and a happy continuation with our services.
Best wishes,
Your OVHcloud advisor.
^LaiM
Removed VPS without any tell.
I set up automatic payments, but the company deleted my server anyway. Some Viktor from their support acted like a jerk. Never take anything from them.
22. März 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello there !
We are sorry to hear that your server (VPS) has been deleted.
At OVHcloud, we are constantly improving our billing system.
It is important to have a valid payment method registered on your account when using automatic renewal.
Servers are not deleted when terms of use are respected and payments up to date.
Taking this opportunity, I would like to request more information about your account and review the case in detail.
You have received a request. Please answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and email associated with your cloud account.
Have a nice day,
Homéfa S.
Horrible customer support SCAMPANY
Horrible customer support. Instead of answering my questions gave me a knowledgebase link then disconnects the chat when I asked to cancel the service. I have to be disconnected twice. The third rep which was my first rep that disconnected me earlier, instead of doing my request gave me a bad link for the knowledgebase. Had to just look for where you can cancel. Also they dont give refunds even if it was just charged today and i have not been using it for 3 months.
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Edgar,
Thank you for sharing your experience. We are truly sorry to hear about the difficulties you’ve had with our customer support and the frustration caused by not receiving the assistance you needed.
We take your feedback seriously. We apologize for the disconnections and the unsatisfactory responses you received. We understand how important it is to have prompt and accurate support, especially when managing your services.
To assist you further, I’ve sent a request for more information so we can better understand and address your issue. Please respond with your OVHcloud account ID (which can be found in the email you received, e.g., xx12345-ovh), and we’ll work with you directly to resolve this matter.
We are continuously improving our processes, and your feedback will help us make the necessary adjustments.
Thank you for your patience, and we look forward to resolving this for you.
Best regards,
Dieynaba K.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.