Par rapport aux nombres d'avis négatifs que je viens de consulter sur votre site, ma première expérience en appelant de 1007 c'est très bien passé avec mon interlocuteur. réponse rapide à mes demandes... Mehr ansehen
Standort
Standort wechselnNew London House, New London House, EC3R 7LP London, England, GB
•Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was charged £100+ for cloud provisioning in a misleading process, by a payment window displaying an error message saying I had no registered payment method, and credits applying to "All" services. I... Mehr ansehen
Unternehmen hat geantwortet
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my re... Mehr ansehen
I had some mold inspector came out,joiner came to seal outside door,bricky put aor brick in,electrician put condensation fan with sensor in bathroom,13/04/2036 all befor 11.am.Fantadtic lads very hrlp... Mehr ansehen
Unternehmensdetails
Über OVHcloud - United Kingdom
Vom Unternehmen geschrieben
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Kontaktinformationen
New London House, New London House, EC3R 7LP, London, England, Vereinigtes Königreich
3,3
Akzeptabel
148 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Je remercie l'équipe pour sa…
Je remercie l'équipe pour sa compréhension. Merci de ma voir écouter et résolu, mon problème
11. Juni 2026
Bewertung ohne vorherige Einladung
Très satisfait
Très satisfait, service rapide et efficace !
3. Juni 2026
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Leaving our business at significant risk!
**UPDATE*
5 DAYS SINCE WE REPORTED THIS INCIDENT, STILL NO CONTACT FROM OVH TEAM, PHONE LINES CLOSED, LIVE CHAT NOT WORKING, TICKETS UNANSWERED!
We are experiencing ongoing issues with the bare metal backup solution provided by OVH. On multiple occasions, we have reported that restores are failing due to what appears to be an SSL configuration issue within the backup platform.
Despite raising several support tickets, our concerns have not been properly addressed. Tickets are being ignored, closed without resolution, or left unanswered. This is unacceptable for a service that is intended to provide business-critical disaster recovery capabilities.
We require urgent assistance from OVH. Please arrange for a senior engineer or appropriate member of the support team to contact me as soon as possible to investigate and resolve this issue. The inability to perform a restore renders the backup solution ineffective and places our business at significant risk.
I would appreciate an immediate response and escalation of this matter.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello there,
Thank you for taking the time to report this behavior.
At OVHcloud, we are doing everything we can to offer you quality services and support.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
EDIT 04/06/2026 13:31
Thank you for details.
Your ticket has been escalated to the dedicated team.
Best regards,
Homéfa S.
it did not provide me with good service…
it did not provide me with good service when I remembered the payments, it only told me what to expect
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Paul,
Thank you for taking the time to submit your review on Trustpilot.
I am sorry for the difficulties encountered with billing for your services.
We do our best to provide support to all our customers experiencing difficulties with our services.
In order to analyze the situation, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
Best regards,
Virginie D.
[EDIT] 17/06/2026
Hello Paul,
Evidence of your experience seems to have been sent to Trustpilot's Content Intergity team but these remain anonymous.
As part of your post-experience follow-up and in the interest of continuous improvement, we are in the process of inability to intervene.
The team is at your disposal if you wish to send us these elements or a ticket number.
Best regards,
Virginie D.
"No refunds" for unwanted, unused, misleading services
I was charged £100+ for cloud provisioning in a misleading process, by a payment window displaying an error message saying I had no registered payment method, and credits applying to "All" services. I contacted ovhcloud.com straight away to be told "no refunds" on a service I had not wanted, used, or even accessed, which was reported immediately. I understand that refunds for online purchases are mandatory under UK and EU law. ohvcloud.com has not responded to my message relaying this. I shall be disputing this via my card issuer. I am writing this review because I am surprised that there is a sole European company which believes it is an exception to UK and EU consumer law.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Steve,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our customer account and billing methods to deliver a great user experience.
We also offer guides to help you manage your payment methods: https://docs.ovhcloud.com/en/guides/account-and-service-management/managing-billing-payments-and-services/manage-payment-methods
When you encounter an anomaly on the OVHcloud Control Panel or in the order tunnel, we recommend creating a support ticket with a screenshot of the error message encountered. If an anomaly is found, we can act accordingly.
In order to analyze your exchanges with our support team, please respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Poor Support and Services. Now increased prices!
They have recently put their web hosting prices up a lot and when you try to downgrade to a lower package they say to coy everything over manually.
The support from OVH has been declining over the years. I will be moving all my websites away from
29. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our support to deliver a great user experience.
We also strive to cover the majority of common requests via our website and guides.
OVHcloud has had to implement a price increase for these services due to the current global context, the increase in the price of components and raw materials.
However, our solutions remain among the most competitive in terms of value for money.
In order to analyze the various difficulties encountered as well as your exchanges with our support, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Good service
My issue got sorted, after a escalation of my case and was resolved. Very happy with it.
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Luis,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
I also thank you for your loyalty throughout all these years.
We are continually improving our billing system to deliver a great user experience.
As stated in our contracts, when you set up a commitment for a service, you receive a preferential price, provided that the commitment period is honored until its end : https://www.ovhcloud.com/en/terms-and-conditions/contracts/
In order to analyze your exchanges with our support team, please respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a commercial gesture request in the process of being processed with our dedicated service, I can then relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
temps d'attente honnête et 1ère expérience concluante avec un interlocuteur très professionnel.
Par rapport aux nombres d'avis négatifs que je viens de consulter sur votre site, ma première expérience en appelant de 1007 c'est très bien passé avec mon interlocuteur. réponse rapide à mes demandes et très réactif. Je conseille fortement.
26. Mai 2026
Bewertung ohne vorherige Einladung
Much help with changing plan
When changing plan there were a few technical matters that required resolving first. When I raised a ticket their technical help and patience was extremely good and achieved the goal.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Rob,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
ce n'est pas ce que j'attendais comme assistance !!! si mon moyen de paiement ne fonctionne plus tant pis pour tout le monde
ce n'est pas ce que j'attendais comme assistance
si mon moyen de paiement
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Bonjour François-Xavier,
Nous vous remercions d'avoir pris le temps de déposer votre opinion sur Trustpilot et nous sommes navrés de lire ce retour d'expérience.
Dans le but de fournir une expérience utilisateur exceptionnelle, nous travaillons constamment à l'optimisation de notre système de gestion des paiements et de la facturation.
Afin d'analyser les difficultés rencontrées ainsi que l'échange eu avec notre support, je viens de vous envoyer une demande d'informations.
Je vous invite à m'indiquer en réponse votre identifiant client OVHcloud sous la forme abXXX-ovh.
Si vous avez une demande en attente de prise en charge, je pourrai alors relancer le service concerné.
Je vous remercie pour votre compréhension et je reste à votre écoute.
Dans l'attente de votre retour, je vous souhaite une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
solution to an order problem...
Unfriendly and very superficial customer service. They don't resolve any issues. I also placed an incorrect order and asked for a correction, but they refused. As soon as they receive a payment, they hold on to the money.
My case has been reviewed and a solution has been found.
thank you
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.
Thank you for this additional information, and I am sorry about the situation.
After analyzing your request, I note that it is currently being processed by our claims department.
I confirm that I have relaunched the request today, with the aim of providing you with a response as soon as possible.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
Update (26/05/2026):
Hello,
Thank you for this additional information, and I am sorry about the situation.
After analyzing your request, I note that it is currently being processed by our claims department.
I confirm that I have relaunched the request today, with the aim of providing you with a response as soon as possible.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
Migration of email wasn't smooth!
Finding out HOW to get help was very difficult. I'm elderly, a user, not a techie!
However, once I got through to Roberto, it was easy. He was a star. Patient, without being patronising, he listened, spoke clearly and took things in "chewable chunks". He solved my problems and I successfully migrated to the new email provider.
23. April 2026
Bewertung ohne vorherige Einladung
Grandes profesionales
Grandes profesionales. Me resolvieron la incidencia de inmediato y con muy buena disposición y educación. Recomendables 100%
23. April 2026
Bewertung ohne vorherige Einladung
Helpful and human support
I had a very positive experience with OVHcloud support. Joanna was kind, professional, and easy to communicate with throughout the whole process. She explained everything clearly and handled my request with understanding, which I really appreciated.
What stood out most was the human approach. It did not feel like I was just getting a standard reply, but that my case was actually being looked at and taken seriously. That made a stressful situation much easier to deal with.
Thank you, Joanna, for your help and support. Ticket: CS15526142
22. April 2026
Bewertung ohne vorherige Einladung
After 5 calls over the last 24 hours
After 5 calls over the last 24 hours, attempting to fix the problem of not receiving emails on my iphone. Today I went to a phone shop and was informed after 2 hours it was due to the passwords as no one at OVH were helping. I called OVH again and spoke to Roberto D. Roberto made time for me and after a quick phone call, talked me through changing both passwords x 2 which I did not realize I needed to do yesterday and now my emails on my phone work. Thank you to Roberto who was efficient and helpful and more to the point made time to care. If I was told in a phone call yesterday morning that both passwords needed changing then this wouldn't have dragged on. Case CS15525964.
20. April 2026
Bewertung ohne vorherige Einladung
Un servive en dessous de tout
Une offre souscrite par erreur, soi disant résdatée, qui a été mis en sommeil pendent 4 MOIS à cause d'un mélange de pinceaux de leur service facturation. Un service client incompétent qui met des jours à répondre et en plus de façon erronée. Lisez les ticket avant de répondre de travers!!!
J'ai connu OVH à ses tout débuts et le service n'est plus du tout au RDV aujourd'hui.
5. April 2026
Bewertung ohne vorherige Einladung
Think very carefully before purchasing this service.
At first, everything seems fine.
Then the subscription cost starts increasing, without any clear justification. Soon after, the service disruptions begin.
Connection problems become constant. Reliability drops to the point where you start questioning the value of what you're paying for—and naturally, you begin looking at alternatives.
That’s when you realize this service costs at least three times more than comparable options on the market. By then, however, the price has already been raised.
Meanwhile, the disruptions continue.
So you decide to cancel.
No confirmation email. No clear communication. Just vague status updates on the website that keep changing from day to day.
First, it says *“deactivation requested.”*
You assume it’s over.
But then it changes to *“scheduled deactivation.”*
Meanwhile, the service is still unreliable, and connection issues persist.
And yes—you’re still being charged. At an inflated price.
At this point, you decide to stop paying.
Only then does the first email arrive: a warning that your service will be deactivated if you don’t pay.
You think they’ll understand, given the ongoing issues.
Then comes the second email: your service is now officially deactivated.
But it doesn’t end there—you’re still expected to pay, because your case will be forwarded to a debt collection agency.
Think very carefully before purchasing this service.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Simone,
Thank you for giving us your feedback via TrustPilot and we are sorry for the inconvenience encountered.
OVHcloud strives to provide the best possible service and support to provide solutions.
I've checked and I can confirm that you were indeed notified of the price increase for your VPS service. You can find the emails informing you of the price changes at this address (while logged into the control panel):
- https://manager.eu.ovhcloud.com/#/communication/019388f9-fee0-764e-81b3-1c5949dba2f4
- https://manager.eu.ovhcloud.com/#/communication/01938814-fe7b-7900-af7c-2ad810402a7e
Therefore, you were properly notified of the price change. In addition to the notifications in the control panel, we sent an email each time (to the email address listed in your OVHcloud account profile).
Regards,
Maxime.R
dam right shocking AVOID
dam right shocking. this service use to amazing and couldn't fault it however... now I'm currently looking for a new server host after 10 years!!!
my bill date has always been the 7th as this is payday. then one day it suddenly changed to the 1st, i contact ovh as my server was shut off for none payment and was advised to turn on auto renew this would give me time to pay before it was shut off again which is fine....
i then paid the extra for them to put my billing date back to the 7th and all was fine...fast forward a year maybe 2.
my billing date is now back to the 1st because of this stupid auto renew that i was told to do and now talking there garbage support have been told i now have to cancel my contract with them in order to change my billing date which now means my server which is 5 years old i now no longer get a contract discount and have to pay FULL PRICE for the server because its no longer under contract due to them.... all this BECAUSE THEY CHANGED MY DATE!!!!!
luckily for me having no contract now means i can look while where for a hosting company that actherly give a dam about there customers which then i can tell them where to shove the server and end the 10 years that ive been with them.
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von OVHcloud - United Kingdom
Hello Ben,
Thank you for taking the time to submit your opinion on Trustpilot and I am sorry for this feedback.
We are continually improving our billing system to deliver a great user experience.
At OVHcloud, services are billed from the first to the first of each month, as indicated in our general terms and conditions of service: https://www.ovhcloud.com/en/terms-and-conditions/contracts/
This amendment was put in place about two years ago in order to facilitate the annual "accounting exercise" of our customers.
A prevention email was of course sent to all our customers beforehand to inform them of these changes.
In order to analyze the exchange with our support and the difficulties encountered, I have just sent you a request for information. In response, please provide me with your OVHcloud NIC handle in the form of abXXX-ovh.
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
I look forward to your return and wish you a good day.
Best wishes,
Your OVHcloud advisor.
^LaiM
ce fut long mais grâce aux conseillers…
ce fut long mais grâce aux conseillers j ai pu sortir des meandres
15. April 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.