I recently purchased more socks from Outway (which I love), but after wearing one of the pairs, it developed a hole. I reached out to their team and had the privilege of dealing with Aiko. They did... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Some of the best customer service I've ever experienced. Had some issues with a few pairs of merino socks with them coming apart. First couple pairs were warrantied and replacements sent very quickl... Mehr ansehen
Great customer service! I bought a pair of merino socks but after wearing them only a few times, there was a hole in them. I was not aware of the one year warranty. When I wrote to the company to give... Mehr ansehen
Outway rectified a missed delivery by following up and offering me free choice of another pair of socks. At first, I was a bit put off by the AI-generated auto-response to my complaint. But staff foll... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
We’re an athletic lifestyle brand built by athletes, for athletes. We believe in daily improvement and design socks to fuel active lives without compromising on style and comfort. But this is about more than just socks. It's about challenging the status quo, breaking boundaries, and embodying the spirit of perseverance. Outway Socks aren't just worn, they're lived in.
Kontaktinformationen
3671 Uptown Blvd, V8Z0B9, Victoria, Kanada
- hello@outway.com
- outway.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 85 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
At first look these socks were very…
At first look these socks were very good, cools design, canadian company, lots of comments from people and feet felt good. Placed more orders for more socks, $350.00 worth. I like socks! Slowly started getting thinning and hole on the heels of the socks within a couple months. So, just about a year on with these socks, I have to say that the design is awesome, quality is junk!
Disappointed sock wearer

Antwort von Outway
Probably the best customer service around
Probably the best customer service from a company I have ever experienced. The whole team are genuinely caring people, who work for an incredible company. You'd think socks, big whoop. But when you have the right product, the right policies and the right team it really coalesces into something remarkable.
I'd recommend Outway to any of my friends. The socks are phenomenal. And while I am personally not able to use any of the knee high or crew socks because of my leg size. Maria and the whole customer service made sure to take care of me and get me replacements that I am fully satisfied with. Thanks Outway!
Excellent service
Excellent service, j'ai eu un souci avec une paire manquante, et j'ai pu le régler rapidement.
Si vous recevez un message d'un assistant AI, n'hésitez pas à demander à parler à un humain! On est rapidement redirigé.
Outway socks are fantastic (great…
Outway socks are fantastic (great quality and the best prints!) and the customer service provided is also top notch. I recently purchased the wrong size of socks that were meant to be given as a gift and Outway corrected the issue right away for me!
OUTWAY is the best
OUTWAY is the best! Customer service was so quick responsive and genuinely cared about helping me. And the socks are super comfy for workouts and they look great. Definitely buying more!
Great quality socks
Great quality socks. Bought some a couple of years ago and they still look and feel great, no discolouration and the material remains like new I've now ordered some more and the customer service was A1. Highly recommend this product.
Excellent service client!!!
Très bons produits et bon service après vente
Très bons produits . J’adore ces bas! Après la réception d’une commande, il manquait une paire de bas. J’ai communiqué avec outway par e-mail et la réponse à été rapide, cordiale et efficace. J’ai reçu cette paire quelques jours plus tard. Très satisfaite du service.
Love the socks
Love the socks. Love how quickly they respond to emails.
Would like some of the “darker” patterns to come back though.
I really liked the skeleton one and the one with monsters on it.
Long term hands (feet?) on review - great socks, great company!
Great socks! I've purchased the original Outway athletic socks ages ago to wear to Crossfit, they are comfy and keep my feet cool and dry when things get spicy. They wear like iron too, I'm sure a couple pairs that I keep in rotation are more than 5 years old! The everyday merino and merino hikers are awesome for daily wear and for outdoor activities too. One word of caution, if you have pets that shed and hardwood floors, the merino socks to an excellent job of collecting fur! Size the merino socks up a notch and they will be more comfortable and will probably last longer too. My feet are size 11, I have found that L/XL socks work better than size M, which is what the sizing chart tells me I should buy. I've just received my first order of the new cotton socks and these just may be my new favorite daily wear socks, well done! When I have had occasion to contact customer support, the team has been prompt to respond and solved issues promptly without any hassles at all. I'm a fan!
Best socks ever and a great customer…
Best socks ever and a great customer experience! I made the mistake on my order, and they patched up for me quickly and efficiently. They would deserve more stars if I could give them!
Love my socks
Love my socks, so do my kids. Great customer service with fantastic followup.
Great customer service
Great customer service, quick delivery and an excellent product. There’s really nothing else!!
Amazing
The socks are amazing but…the customer service from Outway is, quite frankly, the best customer service I’ve received from an online store front. Communication was clear, THEY followed up with me multiple times without me having to chase them down. A big shout out to Maria and Andrew for being on top of this right from the jump. A night and day difference to most places. Will be shopping with them again for sure.
Socks = A+ / Customer Service = A+
A friend told me about Outway, as I was complaining about my ankle socks slipping and sliding into my shoes, I thought I would try Outway and see if the touting was accurate.
So far these socks are pretty nice.
I like the feel and comfort.
I initially had an issue at checkout on the website, but Customer Service was prompt and helpful.
The socks aren’t cheap but I feel they might be worth it.
However I have only had them a few weeks, so time will tell.
Cheers.
Très bon service
Il y avait un défaut sur une paire de bas. J'ai écrit à la compagnie et elle m'a retourné une nouvelle paire dans un court délai. Je vais certainement racheter cette marque. Les bas sont très confortables. Merci beaucoup
Superbe expérience avec le service à la…
Superbe expérience avec le service à la clientèle d'Outway. Une petite erreur s'était glissée dans ma commande et j'ai rapidement rejoint quelqu'un qui a su m'aider et me renvoyer les bons bas sans frais. Merci beaucoup à Maria, d'Outway :-)
J'en profite pour dire à quel point j'adore les bas Outway : beaux, confortables et parfaits pour la course. Merci!!
The Outway product is amazing
The Outway product is amazing, but does not compare to the customer service!!
Outway's customer service stellar!
Outway's customer service is second to none. They went out of their way to make sure my concern was resolved, and even followed up after!
Ordered a few pairs that ended up being…
Ordered a few pairs that ended up being smaller than I'd like I sent an email to the small team and they replaced it immediately and gave me exactly what I needed.. will never order socks from anywhere else customer for life
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







