I had a car woth otto a black tesla model Y and someone made a false claim ..but this guy name KAFIL he very professionally had to deal with this lady ..im very impressed ..and let me tell you someth... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an issue recently and reached out to the Claims Department, where I was assisted by Kafil Mirza. Kafil was extremely helpful, professional, and patient throughout the entire process. He guided m... Mehr ansehen
Unternehmen hat geantwortet
Abdullah has been amazing by showing his professionalism to me. I really appreciate him tremendously. Very helping full throughout the time I was with him by going through step by step with my questi... Mehr ansehen
Unternehmen hat geantwortet
Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Otto Car
Vom Unternehmen geschrieben
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Vom Unternehmen geschrieben
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Kontaktinformationen
192 Goldhawk Rd, W12 9NS, London, Vereinigtes Königreich
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Hervorragend
2564 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent service from our team. Providing a positive and supportive experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Worse company don't go with otto car
Worse company don't go with otto car, they don't care your problem if you got your car brokedown they not giving you easily courtesy car you will jobless for 2- 3 weeks very Worse customer service 😡😡😡😡
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how frustrating it can be when vehicle issues impact your ability to work.
We would like the opportunity to review the circumstances surrounding your concerns and investigate this matter further. However, we have been unable to locate your account based on the information provided in this review.
Please contact our Complaints Team at complaints@ottocar.co.uk with your details, and we will ensure your concerns are reviewed thoroughly.
Thank you again for bringing this to our attention. We look forward to the opportunity to assist you further.
Good Support and services
Good Support and services! Respectful staff! Thanks Mr Kafil Mirza
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're pleased to hear that you received good support and service from our team. Providing a respectful and helpful experience for our customers is something we always aim to deliver.
We appreciate your feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Abdul and Ash I found them very…
Abdul and Ash I found them very helpful and polite also good customer service
Very pleased to do business with otto car
28. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave us a review.
We're delighted to hear that you received helpful and polite support from our team. Providing a friendly and professional customer service experience is something we always aim to deliver.
We appreciate your kind feedback and thank you for choosing Otto Car. We look forward to supporting you again in the future.
Neha helped quickly and efficient to…
Neha helped quickly and efficient to book appointment with one of the service garages for pco drivers. Thanks
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We are glad to hear the appointment booking with one of our service garages was handled quickly and efficiently for you.
We appreciate you taking the time to leave a review and are pleased you had a positive experience with our team.
I appreciate the way mr Kafil responds…
I appreciate the way mr Kafil responds to my preoccupation and also to explain everything I needed to do about my case. Thank you
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We are glad to hear that your concerns were handled well and that everything was clearly explained to you regarding your case.
We really appreciate you taking the time to leave a review and are pleased you had a positive experience with our team.
Heloo
Heloo! Can you help me with the car? And of you have comprehensive insurance full ? Thx
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Hi, thanks for your message.
We asked for a bit more information at the time so we could help properly but we did not receive a reply.
If you still need support or have questions about the car or insurance cover, please contact our team directly and we will be happy to help you as quickly as possible.
Ash gave me the perfect car for me and…
Ash gave me the perfect car for me and answered all my questions, helped me with everything from decision to going live on Uber. 10 star service.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave a review. We’re really pleased to hear you had a great experience and received helpful support throughout your journey, from choosing the right car through to getting set up.
We appreciate your feedback and are glad everything went smoothly for you.
Ash y was professional
Ash y was professional, friendly, and made the whole process easy. Great service from a genuinely good man.
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave a review. We’re really pleased to hear you had a positive experience and found the service professional and friendly throughout your visit.
We appreciate your feedback and look forward to continuing to support you.
My experience it was very good at…
My experience it was very good at Shepherds Bush branch The person who was look after me his name Mark and he don’t a very good job in finding me the right car and helping me as well with the paperwork because it was my first time renting car and he was very friendly and professional
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave a review. We’re really pleased to hear you had a very good experience at the Shepherd’s Bush hub and that you received helpful and professional support throughout the process, especially as a first-time renter.
It’s great to know you found the service friendly and we appreciate your feedback.
I would not recommend OTTO as they…
I would not recommend OTTO as they charge customers beyond the agreed rental period. Please be aware and double-check your billing dates carefully.
My contract ended on 7 April, but I was still charged for two extra days beyond the agreed rental period, and I have not received a proper resolution despite contacting support multiple times.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We appreciate your patience while this matter was being reviewed. Due to the original deposits being held by Weflex, unfortunately it required a considerable amount of investigation and coordination to reach a resolution.
We are glad that we were able to resolve the matter for you in the end and appreciate your understanding throughout the process.
Thank you again for bringing this to our attention. We value your feedback and will continue to work on improving the experience for our customers.
Excellent service
Thank you James for looking after me. Excellent service.Much much appreciated.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave a review. We’re really pleased to hear you received excellent service and that James was able to look after you throughout your experience.
We appreciate your kind feedback and will ensure it is shared with the team.
Great service and very professional
Great service and very professional. Kafil was very helpful and patient with me.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave a review. We’re really pleased to hear you received great service and found the team helpful and professional throughout your experience.
We appreciate your feedback and look forward to continuing to support you.
Since I joined
Since I joined, otto I meet such a wonderful people, who they are dedicated for thier roll, in every aspect of their responsibility, specially i would like to thanks! some of them the best in every aspect like, Abdul, Kieron, Ruben, ,as well as the entire workers, who they are engaged with thier different roll. Well done otto. Many thanks! EFREM FESSHAYE, YOUR CLINENT.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share such positive feedback. We’re really pleased to hear you’ve had a great experience since joining and that you’ve felt supported by the team across different areas of our service.
We appreciate your kind words and will ensure your feedback is shared with the wider team.
Im very disappointed how this company…
Im very disappointed how this company treated me while swapping the cars charged my more money and not even replying for my complaints im retuning the car and i do not recommend this car from these guys ,
Thank you
Zeeshan
14. Mai 2026
Bewertung ohne vorherige Einladung
I'm the longest driver LD68RFN in this company…
I'm the longest driver LD68RFN in this company and trust me my feedback is for you guys who want to join Otto car, when I was dealing with the telephone and service department for over 6 years I had zero problems and no late payment. Service and mot booking Otto car is always helping all their drivers meet the requirements by tfl on time. Otto car is bang on if you need a professional company who is here to help you . It's how you deal with this company please don't get emotional be straight with Otto car and Otto car will be straight with you 👍🏼⭐⭐⭐⭐⭐
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave such detailed feedback and for your continued support over the years. We’re really pleased to hear you’ve had a positive experience with the team and that you’ve found the support around servicing, MOT bookings and requirements helpful throughout your time with us.
We truly appreciate your kind words and your recognition of the hard work our teams put in to support drivers every day.
Nick and Hassan
When I went to my PHV appointment in Hammersmith, the switch to one of my windows wasn’t working. Nick and Hassan were brilliantly helpful and fixed the switch without any hassles so I could get back on the road asap. Excellent and friendly service. Five stars
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your fantastic review. We’re really pleased to hear the team were able to help resolve the issue quickly so you could get back on the road as soon as possible.
It’s great to know you received excellent and friendly service and we’ll make sure your feedback is shared with the team.
H I have a very good experience and I received top service from Kieran he resolved all my issues promptly top service
Hi I have a very good experience all my issues solved promptly by Kieran he made a happy man today thank very much 🙏
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear you had a very good experience and that your issues were resolved promptly.
We appreciate your kind comments and will make sure your feedback is shared with the team.
Amazing experience and very helpful
Amazing experience and very helpful, everyone is very kind and supportive.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave such a positive review. We’re really pleased to hear you had an amazing experience and found the team helpful, kind and supportive throughout.
We appreciate your feedback and look forward to continuing to support you.
Otto cars cost me lost of earnings on…
Otto cars cost me lost of earnings on numerous occasions due to their immobilizers fitted on my vehicle. Batteries run and they have to send recovery to change them, almost 3 hours during a busy business period at the airport, getting jobs but couldn’t accept them because the vehicle wouldn’t move,and I have to end my shift to go pick up my kids from school. Drivers are not allowed to open the fob and change them. I asked for compensation and they said managers will get in touch several times but still nothing. No correspondence at all. If I get stranded in another city, what’s going to happen then hence drivers are not allowed to change batteries on the fob.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating and disruptive this situation must have been.
We would like the opportunity to review the concerns you have raised, including the communication around your request for follow up. Please email our complaints team with as much detail and context as possible so we can fully investigate the matter and look into how we can improve your experience moving forward.
You can contact us at complaints@ottocar.co.uk and a member of the team will review this with you.
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