Purchased Willow Relaxed jean in usual size 10 (sometimes an 8). They remind me of men's jeans. Very blokey style. Fitted well around waist and hips but that's where the pleasure ended. The... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Dress arrived and clearly was not a size 10. Fit was closer to a 14. When I applied for a refund, got an error so followed up by email. When Customer service responded, was essentially told I’d have... Mehr ansehen
Amazing quality. I've worn my lounge wear season after season and it's still my go to. The returns policy is really straightforward and the free instant exchanges makes shopping online so much easier... Mehr ansehen
Prompt reply with a query, which was solved quickly. Returns and exchanges/refunds attended to quickly. Great customer service and amazing products of the highest quality
Unternehmensdetails
Kontaktinformationen
3/938 South Road, 5039, Edwardstown, Australien
- +61 8 7140 1654
- hello@ortc.com.au
- ortc.com.au
3,8
Gut
35 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Amazing quality products and customer service!
Great products and customer service!! I needed to exchange something to a different size and they were so helpful and made it so easy. I love their products, amazing fit and quality!! Life long customer right here!
24. Juli 2026
Bewertung ohne vorherige Einladung
Unbelievably good product
Unbelievably good product. I was extremely impressed by the dispatch time, and the instant exchange function made the returns process incredibly simple. Highly recommend.
28. Juli 2026
Bewertung ohne vorherige Einladung
Love the quality of ORTC pieces!
Love the quality of ORTC pieces!
29. Juli 2026
Bewertung ohne vorherige Einladung
Love ORTC!
Amazing customer service! And the products are great quality. Overall a lovely shopping experience.
28. Juli 2026
Bewertung ohne vorherige Einladung
I had been thinking about purchasing…
I had been thinking about purchasing for a while and due to the positive reviews I made the decision to just go for it and I’m so glad I did, I love my new jumper
6. Juli 2026
Antwort von ORTC
We are so happy to hear this, and glad you loved the jumper.
Always loved my shopping experience at…
Always loved my shopping experience at ORTC. Exchanges are easy no fuss
6. Juli 2026
Antwort von ORTC
Thank you, Michelle. We appreciate the support.
Quality Store
The website is easy to navigate and use.
The items are good quality and reasonably priced.
6. Juli 2026
Antwort von ORTC
Thank you, Tanya. We are so happy to hear this.
⭐☆☆☆☆ Poor Quality, Poor Service, Poor Experience
⭐☆☆☆☆
Very disappointing experience.
The sizing was inaccurate and the quality wasn’t what I expected. I returned the items immediately with tracked postage and received confirmation that my return had been received and my refund would be processed.
When no refund arrived, I lodged a PayPal claim. Instead of resolving the issue, ORTC denied previous correspondence and threatened legal action. Thankfully, PayPal reviewed the case and refunded me immediately.
I’ve been shopping online for many years and this is easily one of the worst customer service experiences I’ve had. I would never shop with ORTC again.
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ORTC
Hi Dora,
Thank you for taking the time to share your feedback.
As we've discussed directly, we're unfortunately unable to process a refund where one has already been issued through a bank dispute, as an active chargeback prevents us from completing a second refund through our system. Once Paypal had resolved this we were able to refund you from your original order.
We appreciate you sharing your experience, and we'll certainly take your feedback on board as we continue to improve our customer experience.
Kind regards,
The ORTC Team
Charge $20 to refund clothing
Charge $20 to refund clothing. Crazy. Material not as nice as it looks online.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von ORTC
Hey Aiden,
Hope you are well. We actually don't charge customers $20 to refund items. Our returns portal will charge customers 100% of the return label fee for refunds which is what this will relate to.
In future you are more than welcome to send this back using your own courier and the fee is waived.
Thanks,
ORTC
SCAM
Warning: this is a scam site! They promise an international return service that doesn’t exist; I had to pay exorbitant return shipping fees myself (€39). No customer service, no help, and no transparency. I strongly advise against using this site!
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von ORTC
Hi Camille,
I hope you are well. This is something our team would be able to help with as you definitely don't need to pay that amount to return the goods, our label fee is capped at $30 AUD for international returns. I can see a return label was in fact generated for your order, it just wasn't used.
Feel free to reach out to us at hello@ortc.com.au.
Thanks,
ORTC Team
Poor quality
Poor quality. Had to pay £85 to return poor quality items. Never received refund after chasing multiple times for the clothes returned and refused to contribute to return cost despite admitting it was a fault with their returns system. Emails often ignored and no solutions have been made
26. Mai 2026
Bewertung ohne vorherige Einladung
Quality was good but returns process unreasonable
Quality was good, but sizing was way off. I ordered two tops, both items were the same size, yet one was way too big and the other one too tight. I can understand the fee for a return label, but the restocking fee is unreasonable and leaves me hesitant about purchasing from ORTC again, especially given the huge discrepancy in sizing and an inability to determine this when purchasing online.
17. Mai 2026
Bewertung ohne vorherige Einladung
No ability to return
Quality of product is ok, but there’s no ability to return products, don’t buy from this company - return portal hasn’t worked for at least three weeks.
I have emailed and used the chat help function on the website, but never had any response.
21. April 2026
Bewertung ohne vorherige Einladung
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