Typically have had no issues up until this point. Unfortunately had a cloudy bottle, which is not a big that can happen. However getting the issue resolved is at over a week now with getting my replac... Mehr ansehen
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Das sagen Bewerter
The customer service at Optimum has been amazing. They have always been swift with deliveries, communication, and the product is outstanding. I have ZERO reason to work with any other vendor for these... Mehr ansehen
I needed help with an online purchase, sent an email to customer service and they replied very quickly. They had my issue fixed almost immediately. They also had my purchase shipped the same day and i... Mehr ansehen
Asia has been helping me understand how the peptides work and how to choose which might be best for me. With her help and the great product, I have been successful. So far I have used the Retta an... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
At Optimum Aminos, we don’t just sell peptides. We craft a luxurious experience at an affordable price. We provide convenience, peace of mind, and an elevated way to research. We are not a mass-market peptide company. Our offerings come exclusively as thoughtfully designed research kits, each created to bring clarity and remove unnecessary steps. Every kit includes complimentary ultra-pure benzyl alcohol bacteriostatic water, reflecting our commitment to integrity, simplicity, and ease of use. Our monthly curated rotations feature a selective lineup of peptides chosen with intention, representing precision, exclusivity, and high standards. Each option delivers a luxurious, elite experience for researchers who value refinement, reliability, and true craftsmanship. At Optimum Aminos, you are our priority. Our service is built on concierge-level care that is personal, precise, and uncompromising. Transparency is our foundation; every decision, product, and detail is shaped by our commitment to exceptional standards. Optimum Aminos is where luxury meets science and integrity, where exclusivity is delivered, and where your confidence and peace of mind are always our top priority. This company is owned and operated by a United States Navy veteran.
Kontaktinformationen
3255 Lawrenceville Suwanee Rd, Suite P PMB 1123 , 30024, Suwanee , Vereinigte Staaten
- support@optimumaminos.com
- optimumaminos.com
4,5
Hervorragend
25 Bewertungen
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Slow to address issues
Typically have had no issues up until this point. Unfortunately had a cloudy bottle, which is not a big that can happen. However getting the issue resolved is at over a week now with getting my replacement out.
19. Juni 2026
Antwort von Optimum Aminos
Thank you for your feedback. We appreciate that you acknowledged this was the first issue you've experienced with us.
We would like to clarify the timeline. After you first contacted us, we responded promptly, requested photos of the vial, and immediately began reviewing the concern. We third party test every product we offer before it is made available to our customers, and every product published on our COA page meets the specifications listed there, with purity levels of 99% or higher where applicable. The product you received was no exception. Our bacteriostatic water is also independently tested and verified to contain 0.9% benzyl alcohol with a pH of 5.7. In addition, we tested retained product in house after receiving your message and did not observe the cloudiness that was described. Based on our quality control procedures, our third party testing, our in house verification, and our retained sample review, we did not find evidence that this was a manufacturing or product quality issue. For that reason, we explained that the cloudiness was most likely the result of factors that occurred after the product left our facility rather than a defect in the product itself.
Even so, we did not dismiss your concern. We asked whether you preferred a replacement or a refund so we could resolve the matter in the way that best suited you.
Your response requesting a replacement came several days later. Unfortunately, during that same period, our website was experiencing unexpected technical issues, which temporarily impacted our ability to process and respond as quickly as we normally do. While the delay on our end was brief, we understand that any delay can be frustrating.
As soon as we became aware of your follow up, we immediately resolved the matter by issuing a full refund, even though the refund exceeded the value of the replacement product originally requested. We did this because we believe in treating our customers fairly, even when our investigation did not indicate that the issue originated with our products.
Integrity is the foundation of our business. We stand behind our testing, our quality control, and our willingness to make things right when concerns arise. While we are disappointed this experience resulted in a negative review despite our efforts to resolve it, we are confident that our actions reflect the standards we hold ourselves to every day.
We wish you nothing but the best moving forward.
Super Fast and Quick Order Processing
Super Fast and Quick Order Processing! Fast shipping and wonderful checkout experience compared to competitors!
19. Juni 2026
I love Optimum and their team
The customer service at Optimum has been amazing. They have always been swift with deliveries, communication, and the product is outstanding. I have ZERO reason to work with any other vendor for these type of products, Optimum and their team are the best.
1. Juni 2026
Customer Service Review
I needed help with an online purchase, sent an email to customer service and they replied very quickly. They had my issue fixed almost immediately. They also had my purchase shipped the same day and it arrived in about 24 hours. This was my second order and I’d recommend them to anyone. Thank you.
18. Mai 2026
Everything came as it should
Everything came as it should, took a little longer than I expected but I did receive my items.
9. April 2026
Fast and accommodating and very nice.
8. April 2026
Success with Asia’s help 😊
Asia has been helping me understand how the peptides work and how to choose which might be best for me.
With her help and the great product, I have been successful.
So far I have used the Retta and KLOW and they both worked well for me. I am most definitely going to be trying some of the other peptides they have available.
~Monique
20. April 2026
Bewertung ohne vorherige Einladung
Literally the best!
Excellent customer service and the quality is unmatched,every thing is made for your experience to be super easy, informative and accurate,I would definitely recommend optimum aminos to anyone.
7. April 2026
FedEx lost my package
FedEx lost my package. I followed up with Optimum Aminos , not only did they replace my order but checked in to make sure I was ok with everything. I’ll continue to shop with them and refer all friends/family to do the same!
17. März 2026
Bewertung ohne vorherige Einladung
Answered all questions and shipping was…
Answered all questions and shipping was super fast
7. März 2026
Great customer service!
5. März 2026
Affordable price while maintaining quality.
I am very satisfied with the quality, service, and speed of delivery. This is my second purchase, and there will certainly be many more. I trust Optimum Aminos and thank them for the opportunity to express my opinion.
4. März 2026
Very good company and very good products
I wanted to wait until I established my research to confirm whether the company was good. I must say I am truly happy with the products I’ve received for my research. The customer service, quick delivery, and the products are of quality. I will continue working with them on my research journey.
2. Februar 2026
Bewertung ohne vorherige Einladung
Great customer service and beautiful…
Great customer service and beautiful packaging. I had a delay with my order because of bad weather and they were very communicative and offered me compensation on my next order. I am very happy with their service so far.
3. Februar 2026
Bewertung ohne vorherige Einladung
Great experience
Great experience. Super fast shipping. Can't wait to start my research.
5. Februar 2026
Amazing customer service
Amazing customer service. They answered my emails very quickly. Everything was done very professionally and I would highly recommend this research company.
29. Januar 2026
Fast delivery and AMAZING customer…
Fast delivery and AMAZING customer service! Highly recommend!
26. Januar 2026
Antwort von Optimum Aminos
Hey Crystal! We are glad you're satisfied with our customer service and fast shipping! We look forward to facilitating your future research needs.
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