OnTrac Bewertungen 

This company shouldn't be in operation after years of bad reviews. Why do retail companies like Nordstrom, BestBuy and Walmart keep using this nonsense??? Too bad "-0" doesn't come on the ratings. I blame these retailers for taking the cheap, cheap way to ship. It's costing them, because if I order anything else online. I'll demand another delivery service and if they won't comply with my wish, then good ridden, I'll go get the item myself somewhere else.

I have been waiting for a package all day and then it suddenly said my package was unable to be delivered because of a missing code. I do not have a code and I checked my ring camera and no one showed up, I tryd to go to the website to seek help and the bot kept telling me about a locker code when I do not have a locker at all this was a delivery to my home address and after I try to explain the situation the bot kicked me out of the messages and ended the conversation and when I tryd to get in touch with a live agent the live agent never arrived there was no time estimate for when they would alive and the bot kept trying to stop me from talking to a live agent. Overall terrible service nothing good about it, and the bot said that delivery drivers are not required to call the person if they can not deliver a package which is weird to me. If you can stick with a more professional shipping company like ups,usps, amazon things that have actual customer support service.

They deserve 0 stars. Drivers always either leave it at the wrong address or try and steal my package till I file a claim and it magically is delivered later. A blindfolded carrier pigeon with a clipped wing is more reliable than these oafs.

The idiot delivered My Victoria Secret order at the wrong door and he sent me proof of the delivery which I took to the idiot's door and he denied receiving my package. I contacted this company and I was informed they have opened a case. If the fuvking delivery person had paid attention or called the cell phone number on my package , I wouldn't be going through this unnecessary stress. Victoria Secret needs to stop using this company.

I had a delivery today from Ontrac but they dropped off an additional package that was not for me. So what do I do? I go to their website and search for a number to call them to alert them of their mistake. The numbers do not work and customers are not permitted to speak, text or email anyone. I spent over thirty minutes trying to figure out how to contact them and still haven't been able to do so. I would bring it to the person it belongs to but it is probably an apartment with security. I'm mad that they made this my problem. if ontrac reads this the package is outside for your driver. I am in Lamont. My initials are J.S. and my true delivery was from office depot. The name of my street begins with a "C"

First time with them and they delivered to the wrong house. I need to wait 2 days and the agent, Kathy, ended the chat when I wasn't done. They are the worst and all of these services with independent delivery drivers are terrible.

Delivered as expected, but was left in place that wasn't obvious, found it two months later when snow melted, was delivered in Berwyn, PA during the January 2026 trifecta snowstorms. They need to add photos to the delivery confirmation for the customer, not just the vendor.

Why is Home Depot using ontrac

We waited all day for another no show. We need the appliance for our plumber who is here to connect . Home Depot, please use someone else - this is horrible

Consistently throw packages over fence despite entry code being provided. That’s if it shows up at all.

Delivered to completely wrong address. Really upset that Adidas used this courier

Would put one star if possible. The marked as delivered, sent a picture that’s not even remotely close to me (I searched) I sent a picture of what my porch looked like and they sent back still that it was delivered and their investigation is complete. (Too bad basically).

I’m home and got a notification that my package could not be delivered. OnTrac has also mis-delivered my packages on multiple occasions. It’s a terrible service and provides little transparency as to when packages will be delivered. It’s also impossible to speak to an actual human being when something goes wrong. It blows my mind that any company uses them as a delivery service.

OnTrac Company deliver my order from GAP, tracking number 1LS722707610425 and shows delivery on April 29, 2026, as a proof it send picture of the doorstep with number of apartment. It turns out that the delivery was done in the wrong building, therefore picture of the apartment are useless and meaningless. Complex where I live have 49 building and each of them has multiple apartments. I don't have ability to walk all around to seek my delivery. Attempt to contact company was futile and complain about wrong delivery was answered without any useful information and no attempt from the company to recover delivery

Two separate times I have ordered live plants from fast growing trees.com they were shipped by ontrac The first shipment plants came damaged The second shipment the plants got within an hour of my house and we're completely lost vanished into thin air trust me if I could I would give this company no stars

Delivered the our package to the wrong address even though all the houses have house numbers. When contacted they claimed to have investigated and then said if we didn’t get the package to contact the retailer. They took no responsibility and did nothing to make it right. DO NOT USE THEM FOR ANYTHING!!!

Incomprehensibly terrible. "Out for delivery" on two days, with a fake "attempt at delivery" on the day in-between. Customer service people who can't or won't offer any help beyond "did you know you can track your package?". How is this a real company?

Terrible experience so far...still don't have my package. It hasn't moved at all since its been given to Ontrac after a week now of waiting. Their customer service was completely unhelpful and I'm unclear if I will ever get my package and my entire project has been on hold for ages. They seem unreliable.

I've had a few Walmart orders delivered by these clowns. They drop it anywhere in the driveway area - in the rain, in a mound of slush or snow , in front of the garage doors where it cannot be seen and therefore easy to drive over... anywhere but on the front porch where every other carrier leaves their packages.

Awful most awful courier of all! Twice now they fail to deliver my Free people purchase saying undeliverable, failed delivery and so forth. UPS, DHL, Fedex and USPS do not have any issues. Freepeople should not contract with this courier they are losing a lot of money! Now Freepeople for the 3rd time is resending my purchase via UPS overnight and thank you to them. I will make sure never to have ontrac/lazership as courier!!

Absolute horrible customer service and delivery services.