OnTrac Bewertungen 

Zero stars is I could. Claims my perishable item was damaged. No proof was shown to me. They wouldn’t tell me what happened or what the damage was. No communication with me. No phone to call. Chat was useless. How are they still in business. Funny thing is the reviews on their site are all positive. Can you say scam!

This is a terrible company. What did you do with my package? They sent a photo showing they left it at the back of a large building—right where construction work is going on. Why there? Not in my complex, not at my door or in the package room, but outside at a construction site? 🤯 And, of course, the package wasn't there...

I ordered a pair of five gallon gas cans from Amazon on Monday. A few hours later tracking showed shipped. That evening it left SoCal. The next morning, Tuesday, it was in Tucson. Delivery was shown to be Wednesday. It was delivered Tuesday afternoon. That's overnight! Seems like good delivery service to me. In fact the driver actually entered the code to open the gates so he could place the package by the front door. Previous Ontrac deliveries were without any problems. FedEx isn't anywhere close to this. They have the gate code but too lazy to open the gate and they set my packages next to the brick gate pillar outside the gate or sitting on the pillar which could easily be stolen.

This company is literally the worst. My meal delivery service UNFORTUNATELY contracts their deliveries through OnTrac.
1) They'll say your package is out for delivery, then an hour later say they haven't even created a shipping label yet
2) They will ignore your delivery instructions, delaying your delivery (which in my case is highly perishable) or deliver to the wrong place
3) IF they notify you of delivery, it won't be until hours after it was actually delivered

Late delivery no delivery their service is terrible Walmart should be ashamed of themselves for using this company

The first parcel was infested with bugs. The replacement parcel was delivered to an entirely different home to which I could not track down. I didn't recognize the porch per the delivery photo. I requested to have the 3rd replacement get sent via FedEx overnight. I'm still waiting 2 days later. I've been trying to get a decent parcel for over a week. Ever since OffTrac, deliveries are horrible. Contacting customer service doesn't result in change. Delivery instructions are ignored. Signing up for notifications doesn't work. Try to avoid using "Ontrac" (aka OffTrac). They'll make a bad delivery, you'll report it and they'll see if they can do worse next time. That's their moto.

The absolute worst delivery company that exists. Instead of hiring day laborers, you should hire actual employees. People that care about their job. Our packages were marked delivery attempted and refused! The best part about it is everyone has a video camera and we all know that they made no attempt to deliver, and didn’t talk to anyone who would’ve refused it. I guess maybe driving by our business constitutes an attempt at delivery? Looked at our business camera footage and guess what? Nothing. No attempt, nothing.

Why companies use this service for delivering their packages is beyond me. Then trying to deal with customer service online is even worse or nonexistent. You had one job, deliver a package.

Worst service ever... there is no customer support, only a chat feature that tells you a case has been opened. Who is researching these cases. Several occasions my packages are left in the backyard of someone 3 miles from our house. We ha e made a connection eith this family to get a text if they discover a new package to pick up. But you have option to add delivery notes, I have done this every single time I am notified this is the shipping courier.. its a crap shot of the package arriving or not. Merchant have to be losing their minds over the cost this company is costing them.

1. Got an email from the shipper saying OnTrac needed more information in order to deliver my package on time. I attempted to provide the requested information, only to encounter no method to properly contact OnTrac. They use an extremely difficult contact method and do not provide any feedback. Their so-called AI chat says there won't any further contact for another 48 hours. So, since they are not going to deliver on time and they are closed on the weekends. So, I guess I'll have to cancel the order and get a refund.

Don’t even bother if you live in a gated community. The absolute worst attempt to deliver a package I’ve ever experienced.

Dishonest and horrible company. Should be out of business with the way they lose their customers’ packages. Ordered a computer through Walmart. OnTrac was used for delivery. My package was never delivered but OnTrac marked it as such. Filed a better business bureau complaint.

DO NOT USE THEM. THEY WILL STEAL YOUR PACKAGE

I got a message saying ontrac attempted delivery and asking me to add delivery instructions. The next day I checked the status of my package and saw the same message - the delivery could not be completed and I needed to add delivery instructions. It wasn’t until the third day that I realized my delivery instructions were not being submitted by the website despite confirmation receipts. When I tried to contact a representative, I found they have no customer support line, just an email line that supposedly responds within two business days. Well, it’s been two business days and I still haven’t heard anything from them. Lost package, no communication, no customer support. Not receiving critical backpacking gear before hiking for six days in the backcountry? Not acceptable.

If I could give zero stars, I would.

The customer service is terrible. Every time I contact them, I’m told they’ll attempt redelivery, but the driver keeps showing up at odd hours—sometimes close to midnight. The guaranteed delivery window is supposed to be much earlier, yet they continue missing it.

I even went out of my way to provide detailed delivery instructions. I told them to use the call box so I could let them into the building and provided my phone number in case there were any issues. Despite that, I never received a single call or message from the driver.

What’s even more frustrating is that customer service can’t seem to contact the driver directly. There were multiple occasions where I could have simply stepped outside and picked up my package if someone had communicated with me, but instead I was told to wait for another delivery attempt. Then another. And another.

This morning, I received yet another notification stating that delivery could not be attempted. At this point, it feels like nobody is actually trying to deliver the package.

To make matters worse, customer service repeatedly told me they would escalate the issue and have a supervisor contact me. Despite multiple promises, I have yet to hear from a supervisor or receive any meaningful update. The entire process has been dragged out for days with no resolution.

Customer service appears completely disconnected from the drivers, and their limited East Coast support hours make it even harder to get help when you need it.

Avoid this shipping company at all costs. Your package will likely be delayed, and in my case, it still hasn’t shown up at all. This has been one of the most frustrating delivery experiences I’ve ever had.

The merchant that I order thru recently switched to OnTrac, of the last four orders EVERY ONE has been delayed and arrived late.

I'm waiting for an order now, it's been four days and OnTrac has not even picked up the order from the shipper. Tried to contact OnTrac customer service at Ontrac, can't seem to get a real person, then when I did get an email accepting the complaint they sent an emal response saying that they have not received the order yet and attempting to blame the shipper - who, in 20 years doing business with them have NEVER waited four days to ship, that normally happens the same day, or the next day at the latest. OnTrac can continue to blame the shipper but it doesn't take a lot of brains to figure out they simply have not driven across town to pick up the order

Company lies about attempts to deliver packages & give you the run around. I wonder why/how they're still in business. They've had bad business practices for so long, im surprised .

The total incompetence of OnTrac delivery drivers is mind boggling. They were given the physical address to deliver my home depot order. They claim to have an incomplete address and can't deliver the package. Update: Home Depot sent the order a second time, In all their wisdom, they used OnTrac again. For a second time, they didn't deliver my package. Even after the manager of Home Depot gave them the information and was easily able to locate my house herself. The manager canceled the order and refunded my money a second time. UPS manages to deliver my Home Depot orders to my front door but the incompetence at OnTrac is clearly deep rooted and there is no attempt to change it. Their one star rating is more than they deserve.

I received a delivery from OnTrac, an online Target order, which was delivered at 2:32 a.m. I had a very nice garden flag hanging on my light pole and after the delivery person carelessly tossed my package in front of my garage door (instead of carrying it up to my front porch per instructions) they took my garden flag off of my light pole and left! I called OnTrac and they denied that any of their employees would do anything like this, even though I have the video on my Ring. Scum, total scum delivery service that cannot follow delivery instructions, anyone could have taken my package since it was in front of my garage door and not up near my front door and then stole personal property! The Ring camera could not get the license plates or exact make of the car due to it being at 2:30 a.m. and with the glare of the headlights hitting the camera.

The driver used no common sense and just dropped my package at the front door of the restaurant below me. No attempt to locate my door three steps to the right.

Another package keeps getting returned to the warehouse because the restaurant is closed. I don’t live in a restaurant and there’s no mention of one in my address or my delivery instructions.

Customer service is nothing but a bot. After many attempts for answers, I was told I was being transferred to an agent. I was just another bot with different canned answers.

This company sucks!

OnTrac by far is the worst delivery service! Somebody should tell the management to get of their ass and do something about this!

If I could give negative stars I would. Package has been out for delivery for 8 hours now and still hasn’t been delivered. It left from a facility 30 minutes away from my house. Do Better.