I have always found Ollie's customer service (CS) folks easy to deal with. I haven't had many problems, and almost all were minor issues. No matter the problem, your CS reps are always professional, k... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Ollie has the best customer service! I am very pleased with choosing Ollie , my dogs love it! I do have one picky eater and he has never turned up his nose to Ollie, he looks forward to his meals no... Mehr ansehen
An item from my order was missing. I contacted Ollie & within minutes Astro replied. She quickly explained Ollie’s protocol for missing order items; less than 7, account is credited. More than 7, t... Mehr ansehen
Unternehmen hat geantwortet
My pup absolutely loves Ollies food so far, I’m so excited about it, she had gotten really picky about her food, but so far she loves this food.
Unternehmensdetails
Vom Unternehmen geschrieben
Founded in 2016, Ollie believes dogs deserve to live the best life possible. That's why we’re on a mission to drive the dog wellbeing revolution through food, science, data and fresh thinking. Our recipes are developed by chefs, vets, and food scientists, and backed by vet nutritionists. We use data from hundreds of thousands of dogs to supercharge our innovation to deliver the best possible experience for you and your dog.
Kontaktinformationen
Vereinigte Staaten
- ollie.com
4,6
Hervorragend
10.832 Bewertungen
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
Very misleading
Very misleading. I signed up to give them a try.
I have 2 mini goldendoodles - male and female - 1 is 40lbs the other is 39lbs.
Thought I was getting 42 packs per dog. 42 seemed like a lot for the month but I don't know, that was the email layout and I never used them before.
Turns out 1 dog was only getting 14 the other was getting 28. Over 1lb? 1 was to get 2 and the other was to get 1? How?
Also, was made to believe this was for the month as it says 1 month on their dashboard. Turns out I was wrong again, its for 2 weeks.
If they want me to stick around this has to be a seamless transition cause. I am not paying them $500/month after that. $500/month is a car payment, nearly the cost of a mortgage - DO BETTER.
...
In response to your response, I wish there was a way to share images on here to ask where the confusion is.. Also, there will not be another time, I am not going to be purchasing anymore with your company.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for sharing your feedback, and we’re really sorry for the confusion around the meal plan and how it was displayed in your email and dashboard. We understand how frustrating it must have felt to expect one amount and then realize the portions and delivery schedule were different.
Meal portions are customized based on each pup’s profile, which can sometimes result in different pack counts even when dogs are similar in weight. If you’d prefer to have both pups on the same meal plan, we can absolutely make that adjustment.
We’d also be happy to go over the pricing with you so you know exactly how much your next box would cost, and make any adjustments to better fit your expectations and budget. Please feel free to reach out to our team so we can help review everything with you. 🐾
Need help! Ollies isn't Eaten.
Well, Lacey dawg is renewing her old finicky eating style. We are on the 1 pack and 1 & 1/4 cup dry Ollie food plan for financial concerns. The transition hasn't been seamless. I've tried adding breakfast sausage links to the Ollies, and she now won't eat the sausage either. Unheard of! I added As a shot in the dark, a Pak of Pedigree Drizzlers savory sauce. She did't even sniff it. She LOVES your jerky treats. That cannot be her food, however! HELP!
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for sharing your experience, and we’re sorry to hear that Lacey has been so picky with her meals. We know how frustrating it can be when a pup turns down food you’ve worked hard to make enjoyable.
It’s great to hear she loves the Ollie jerky treats — that tells us she enjoys the flavors we offer. Sometimes, adding a small splash of unsalted broth can help boost aroma and flavor, making mealtime more enticing. We’d also be happy to review her meal plan with you and offer additional suggestions to make mealtime easier while keeping your plan and budget in mind.
We appreciate you giving Ollie a try and for sharing this feedback — it helps us improve both our food and support. 🐾
Ollie is great
Ollie is great! You get the best customer service, along with a dog food you know your prized possession will love and devour! My babies love Ollie and it changed their finicky eating habits.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for the sweet review! We’re so happy to hear your pups are enjoying their meals and that Ollie has helped with their picky eating. It truly means a lot to be trusted with feeding your babies.
Very Satisfied Pup & Pet Parent
Terrific real food, great packaging and delivery, and my dog seems healthier than ever as she absolutely loves Ollie! They have great options, including beef, lamb, and pork, which are perfect because my dog has a poultry allergy.
8. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you so much for sharing your experience! It makes us smile to hear your pup is loving her meals and doing so well on Ollie. It’s wonderful that our beef, lamb, and pork recipes work well for her poultry allergy. We’re so happy to be part of keeping her healthy and happy!
The Ollie representative was…
The Ollie representative was knowledgeable and understanding and very helpful. She guided me through every step of my initial Ollie order.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for the feedback! We’re so excited to hear our team was able to guide you through your first order and make the process smooth and helpful. We truly appreciate you choosing Ollie!
The food is excellent but my dog won't eat it
My issues were instantly resolved and left me with a positive experience.
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
We really want to thank you taking the time to share this! It’s great to hear everything was taken care of quickly and that your experience ended on a positive note. That's what we like to hear! We appreciate your support.
I have tried a few different types of…
I have tried a few different types of foods and my puppy would not eat them but he loves Ollie
7. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Yay! We love that your pup is loving Ollie. A compliment from a picky eater parent is the best compliment we could hope for. We appreciate you being a part of our pack!
Arrives promptly
Arrives promptly, easy to open and my dog loves it
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
You and your sweet pup deserve the best seamless experience possible, from beginning to end. We appreciate you taking the time to share your thoughts. Please give your dog all of our love.
Positive interaction
The person I spoke to was knowledgable about the product, patient as we worked through my questions and overall very helpful. The product looks awesome with great choices.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for your thoughtful feedback! We’re so glad our team could patiently guide you through your questions and that you’re excited about the product and its variety. We can’t wait for your pup to enjoy it!
The food has real ingredients and is…
The food has real ingredients and is portioned for my dog so she doesn't over eat. Food reorders are fresh and delivered on time. No more weekly trips to pet stores hoping they haven't run out of the food she needs. Price is decent and delivery is free. Me and my dog love Ollie!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Your sweet words make our tails wag! We’re so glad Ollie keeps mealtime convenient, fresh, and perfectly portioned for your pup. It’s great to hear that both you and your dog are loving it!
My dogs energy has improved overtime…
My dogs energy has improved overtime and he's having food that is nutritious for him customize portions for his activity level. Deliveries are always reliable.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for sharing! We’re so glad to hear that your dog’s energy has improved and that he’s enjoying nutritious meals tailored to his activity level. 🐾
It’s great to know our deliveries have been reliable, too — we appreciate you trusting us to keep mealtime healthy and convenient for your pup!
Ollies assistance
I needed to change the delivery date for my pets food. They were very friendly and fast.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for sharing! We’re glad our team was able to help you quickly and friendly with changing your delivery date. 🐾
We appreciate you trusting us to keep your pets’ meals on track!
Chopper has lost 2 lbs since starting…
Chopper has lost 2 lbs since starting on Ollie. Better than that, he loves going for walks and has the zoomies again!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for sharing Chopper’s progress! 🐾 We’re thrilled to hear he’s lost weight, full of energy, and loving his walks and zoomies again.
It’s wonderful to know he’s enjoying Ollie while staying healthy and happy!
Happy Puppies… Happy Dog Mom!
Ollie has great, quality food selections for my two puppies.
I made a first time purchase recently and received a bonus gift and a great promotional discount!
The customer service representative I spoke with was both helpful and diligent!
Overall, my first purchase through Ollie was awesome! PURRfect!
Both my puppies and I are 100% satisfied! I have tried other similar dog food companies and find Ollie the Best overall! Price, quality and good customer service will be reasons for my continued business!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you so much for sharing your experience! 🐾 We’re thrilled to hear that both your puppies and you are 100% satisfied with Ollie. It’s wonderful to know our food quality, promotions, and customer service made your first purchase such a positive experience.
We truly appreciate your trust and look forward to keeping your pups happy and healthy for years to come!
This company has always been very kind…
This company has always been very kind and helpful with any issues I have had. Which are not many at all.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for sharing! We’re so glad to hear that our team has been able to help when needed, and that you’ve had such a positive experience overall. 🐾
We truly appreciate your support and trust in Ollie!
The food arrived inside the box and is…
The food arrived inside the box and is currently in my freezer except for one pack of turkey and blueberry to thaw out for tomorrow!
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thanks for sharing! We’re glad to hear your food arrived safely and is ready to enjoy — sounds like a tasty meal for tomorrow with the turkey and blueberry pack! 🐾
We appreciate you trusting Ollie to keep mealtime fresh and convenient.
I lost my government job in December…
I lost my government job in December 2025 because of our president.
I forgot to confirmed my request for cancellation and when I checked my checking account I was charged $137.12 for a shipment to arrive on/or about March 7th, 2026.
I did call customer service at Ollie and the representative was very kind, friendly and professional in explaining what happen on December 10,2025.
She took the time to explain what took place and tried to cancel that order, but I was one day too late. She did help me cancel my subscription and any future orders.
She was so nice that I felt she understood where I was coming from and attempted to help me cancel the current order/shipment but as I have stated, I was a day late.
I felt that she was very honest and went out of her way to help.
I felt very comfortable speaking to her.
She sounds like an excellent employee and Ollie should be proud having her as a customer service representative
Thanks for all your help
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you so much for sharing your experience, and we’re truly sorry for the stress you’ve been under. We’re glad to hear our team member was able to assist you with understanding the situation and canceling your subscription for future orders. 🐾
We really appreciate your kind words about her — it’s wonderful to know she made you feel comfortable and supported during a difficult time. Thank you for trusting Ollie, and we’re honored to have been able to help in any way we could.
Great customer service and friendly
Great customer service and friendly
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for sharing! We’re so glad to hear you had a friendly and helpful customer service experience. 🐾
We appreciate your support and trust in Ollie!
Getting a delightful and fantastic…
Getting a delightful and fantastic greeting from Stevie. Who took the time out of her day to explain everything I needed to know. Employee's like this are special. She put a smile on my face for the rest of the day, and when I told Charlie about it, he was extremely happy. I get seeing a difference in his life now. And it's only been 2 months since we have him on the food and he loves it, he can't wait for me to get up and when it's dinner time he let's us know. Your food is special 😋 😍
I'm tempted to try it. 🤔 😆 🤣 😂
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Technically you could give that wonderful human grade food a try haha! Thank you for taking the time to write such a sweet review! We'll be sure to pass along your kind words to Stevie! Please give Charlie all of our love. Thank you for being the best part of Ollie!
The Customer Service Rep was beyond great. She resolved an issue that I was prepared to cancel quickly, just because of the delivery servic. This young woman deserves a raise..
The delivery was awful. Third party people. I was prepared to go to competitors.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von Ollie
Thank you for taking the time to share your feedback. We’re really glad to hear that our Customer Service Rep was able to quickly resolve the issue and provide such a positive experience. You and your pup deserve the best!
We’re sorry to hear the delivery experience was frustrating, though. That’s definitely not the experience we want for our customers, and we appreciate you bringing it to our attention. Thanks for giving us the chance to make things right.
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