Annie went the extra mile to arrange some wallpaper samples to be available in store for us to view. Her colleagues then assisted us in store over wallpaper sizing. This resulted in a positive pu... Mehr ansehen
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Standort
Standort wechselnNorthumberland Street 39, NE1 7DE Newcastle upon Tyne, England, GB
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Das sagen Bewerter
What a truly great experience dealing with Annie and Chris in this wonderful section within Fenwicks at Newcastle. The service and genuine helpfulness is a breath of fresh air compared to the “robots”... Mehr ansehen
Annie at the Newcastle branch handled my order efficiently and clearly in terms of when order would be received. Very excited to receive my purchase!
We had great service from the Oka concession in Fenwicks Newcastle. We dealt mostly with Izzy who was very helpful and patient. We had to make some changes and a return but all dealt with efficiently... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
We’re continuing to make our northern mark - this time in the heart of Newcastle, with a new concession at Fenwick, one of the UK’s most iconic department stores. Located on Fenwick’s renowned furniture floor, the new OKA space will showcase our carefully curated collection of furniture, homeware, textiles, and lighting - all designed to help customers create homes full of character, comfort, and individuality. Keep checking back for updates on our opening plans – or sign up to our emails to be the first to hear about the exciting celebrations we have in store.
Kontaktinformationen
Northumberland Street 39, NE1 7DE, Newcastle upon Tyne, England, Vereinigtes Königreich
- 01916 911532
4,7
Hervorragend
29 Bewertungen
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Fantastic Service
Victoria in Fenwicks OKA Newcastle provided the most excellent customer experience. We were looking for a cushion to support my Mum's spine, and Victoria provided a full range for us to try, including varying cushion pad sizes. She provided an excellent and patient service throughout. We also bought a set of placemats/coasters, and again Victoria offered a number of options. A beautiful concession with first rate service. Highly Recommended.
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OKA - Newcastle
Dear Susan,
Thank you very much for taking the time to leave such a thoughtful review.
We are truly delighted to hear about your experience and that Victoria was able to provide such attentive and patient assistance. It is especially rewarding to know that she helped you find the right solution for your Mum, as well as supporting you with your additional purchases.
Your kind comments are greatly appreciated and will be happily shared. Thank you again for your recommendation.
Kind regards,
OKA
"Five stars for the exceptional service…
"Five stars for the exceptional service from Victoria at Oka in the Fenwicks store in Newcastle.
Shopping for interior pieces can be stressful, but Victoria made it effortless helping me choose a lovely sofa and cushions for my living room.
It's rare to find such genuine, personalized care these days,Oka is lucky to have such a lovely lady so if you're looking for someone who truly understands design, ask for Victoria.
5. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von OKA - Newcastle
Dear Philippa
We’re delighted to hear you received such fantastic service from Victoria at our Newcastle concession. We are committed to providing exceptional customer service, and it's wonderful to know that Victoria's expertise and dedication made your experience so enjoyable.
We truly appreciate your feedback and will ensure that this is shared with Victoria, and the wider team. We thank you for your support and wonderful comments and hope that you will visit us again soon!
Warm regards
OKA
Annie and Izzy made our shopping…
Annie and Izzy made our shopping experience a delight.
With a knowledgeable and supportive approach they were exemplary
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OKA - Newcastle
Dear Robert
Thank you for your wonderful review. We’re delighted to hear that your visit to our Newcastle concession was such a positive one. It’s wonderful to know that Annie and Izzy provided the care and attention needed to make your visit so enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Lovely side table it looks perfect
Lovely side table it looks perfect
Fast delivery
Good value for money
Very pleasant and helpful staff at Newcastle store
26. Januar 2026
Antwort von OKA - Newcastle
Dear Kim
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Newcastle concession and that the team made such a positive impression.
We're so pleased to hear that delivery went smoothly and that you are happy with your new Side Table.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Staff are a credit to Oka
Such friendly, helpful staff at Oka Fenwick Newcastle. Christopher and team made my visit a dream! Christopher went out of his way to help with my purchases.
The way they curate the space is fabulous, nothing is too much trouble even when busy.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von OKA - Newcastle
Dear Julie
Thank you for your wonderful review. We’re delighted to hear that your visit to our Newcastle concession was such a positive one It’s wonderful to know that Christopher, and the team, provided the care and attention needed to make your visit so enjoyable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Made buying a sofa painless
Staff overall, but particularly Chris the manager, were extremely helpful over several days, looking up options for me from the info I gave them.
Going that extra mile to ascertain what it was I was after and pointing out other possible options where they thought them appropriate. Couldn’t fault the service.
17. Januar 2026
Antwort von OKA - Newcastle
Dear Mrs Humphreys,
Thank you for taking the time to share your feedback. We’re delighted to hear about your experience in our Newcastle store, and we’ll be sure to pass your kind comments on to Chris and the wider team. It’s lovely to know you felt so well supported throughout, and we hope to welcome you back again soon.
Kind regards,
OKA
Oka experience
Products are good but all credit to the staff, friendly, helpful and make the purchase enjoyable
14. Dezember 2025
Antwort von OKA - Newcastle
Dear Nicholas
We're delighted to hear about the excellent service you received. It's wonderful to know that our team was helpful and friendly in assisting you in making the perfect choice. We appreciate your kind words and are glad you enjoyed your shopping experience.
We appreciate your support and hope to welcome you back again soon.
Kind regards
OKA
Excellent customer service from Victoriafrom…
Excellent customer service from Victoria, the interior designer based in Oka, Fenwicks, Newcastle Upon Tyne.
Victoria has been a huge help, sourcing lampshades and bases for us. Ideas we would never have thought of without Victorias help.
The Oka concession in Fenwicks is magnificent, full of fabulous exciting items, a breath of fresh air from the usual bland items in John Lewis.....
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von OKA - Newcastle
Dear Julie,
Thank you for your wonderful review. We’re so pleased to hear that your visit to our Newcastle concession was such a positive and enjoyable experience.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
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