Niall Doherty was incredibly helpful at the Chelsea store. He really went above and beyond to help me choose the furniture, try out possibilities in the shop (and in the window!) and then follow up on... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Well presented excellent furniture in the Chelsea store with helpful staff, however, badly let down by the appalling delivery service of our garden furniture. After a few changed delivery dates we had... Mehr ansehen
Unternehmen hat geantwortet
Lovely staff in the Chelsea branch. We were in a hurry with a train to catch towards the end of the day and they helped with the sale in double quick time. Armchair arrived and after the delivery I... Mehr ansehen
Unternehmen hat geantwortet
Ryder has been amazing in putting together new living room for my Client and went out of his way to support. He’s such a great asset to a brand and is a keeper. We came back for many more item... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Kontaktinformationen
155-167 Fulham Road, SW3 6SN, London, Vereinigtes Königreich
- +44 20 7581 2574
4,4
Hervorragend
332 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer service is woefully inadequate…
Customer service is woefully inadequate as calls go unanswered and customers are abruptly cut off. Chelsea store never answer their phone.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von OKA - Chelsea
Dear Ms Linden
Thank you for taking the time to share your feedback.
I can see that one of our Customer Service Advisors has responded to your recent email and explained that our Chelsea Store has recently suffered some technical issues with their phone lines, but our customer service lines are open Monday to Friday with Advisors on hand to accept calls.
Please do respond to the emailed correspondence or reach out to our customer service team, on 03330 042 042, who will be happy to assist.
Kind regards,
OKA
Staff were very helpful and pleasant.
10. Januar 2026
Antwort von OKA - Chelsea
Dear Sarah,
Thank you for taking the time to leave your review. We’re really pleased to hear about your visit to our Chelsea store, and we’ll be sure to pass your feedback on to the team. We hope to welcome you back again soon.
Kind regards,
OKA
Style at your door
Style at your door with a wide variety of pieces. Always something tempting from OKA with great service
12. Januar 2026
Antwort von OKA - Chelsea
Dear Customer
Thank you for your lovely review! We're delighted that you enjoyed our range of products and found our team to be helpful, we're so happy to know we met your expectations.
We thank you for your support and look forward to welcoming you back again soon!
Kind regards
OKA
Very helpful assistant
Very helpful assistant, made the purchasing experience very pleasant.
Pleased with the item bought.
I was as rather disappointed that the packaging inside the cardboard box was a thick slab of plastic type foam, I have no idea how to dispose of it responsibly.
5. Januar 2026
Antwort von OKA - Chelsea
Dear Nick,
Thank you for taking the time to share your experience with us. We’re pleased to hear that your visit to our Chelsea store was an enjoyable one and that you were happy with your purchase.
We also appreciate you raising your concern regarding the packaging. Feedback like this is important to us, and we’re continually reviewing how we can improve our materials and make disposal clearer and more sustainable for our customers.
Thank you again for your comments and for shopping with OKA.
Kind regards,
OKA
continued great professional and…
continued great professional and pleasant experience working w/ the sales team
5. Januar 2026
Antwort von OKA - Chelsea
Dear Ruth,
We’re grateful you took the time to share your experience with us. It’s always encouraging to hear from customers who continue to shop with us, and we truly appreciate your ongoing support.
Thank you again for choosing OKA.
Kind regards,
OKA
Beautiful store, great products and exemplary staff.
The store was beautiful, the products really well laid out - loved them all! The team member was very knowledgeable, helpful and efficient.
21. Dezember 2025
Antwort von OKA - Chelsea
Dear BB,
Thank you very much for your lovely feedback. It’s great to hear that your visit to our Chelsea store was such an enjoyable one, and that the team made a positive impression.
We truly appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards,
OKA
Perfect purchase and service.
Found exactly what I wanted easily and, although not expensive, my purchase was beautifully and carefully wrapped and presented in a gorgeous beribboned carrier.
12. Dezember 2025
Antwort von OKA - Chelsea
Dear Bryony
We're delighted to hear about the excellent service you received at our Chelsea store, and that you found what you wanted so easily! We truly appreciate your kind words and are glad you enjoyed your shopping experience.
Kind regards
OKA
Beautiful things in store as always
Beautiful things in store as always
Bought the ornamental Christmas tree - wish it had come in a box
11. Dezember 2025
Antwort von OKA - Chelsea
Dear Jacqueline
Thank you for your kind review and we're happy to hear you find our products beautiful! We appreciate your feedback regarding the Noel Candle Holder and its packaging, and will consider this for future improvements.
Best regards
OKA
EXCELLENT SERVICE - BEAUTIFUL PRODUCTS
Brilliant service again from Oka. This time from the South Kensington branch. I telephone in the morning to check they had floor lamp stand I wanted in stock. They did were very helpful said they would put it by as I was coming in later. When we went to the shop, lady was extremely helpful, unpacked it all for us so we could take it on the tube. Even offered us a glass of champagne.
9. Dezember 2025
Antwort von OKA - Chelsea
Dear Alison
Thank you for your lovely review. We’re so pleased to hear that your experience at our Chelsea store was such a positive one and that you were able to find the Floor Lamp you were looking for, whilst enjoying a festive glass of champagne.
We truly appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
OKA
Terrible experience
Terrible delivery service options. They charge £85 on top and you can barely find a slot for them to deliver. I bought a £600 rug and had to pay £85 for delivery which they couldn’t arrange properly. Zero flexibility, making money on postage.
A RUG is NOT a FRAGILE item!!!
Very very disappointing.
2 weeks to get a slot, now won’t redeliver until after 23rd!! Jokers!!
14. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von OKA - Chelsea
Dear AC,
We apologise for the frustration caused by the delivery arrangements for your order.
We can see that you are in contact with a senior member of our Customer Service team, who is working with our delivery partner to secure a more convenient delivery date for you.
Your feedback has been noted, and we will continue to work towards a suitable resolution.
Kind regards,
OKA
Make you feel special person who helped me in the shop…
The person who helped me in the shop was very helpful and kind, made me feel so special.
10. Dezember 2025
Antwort von OKA - Chelsea
We're delighted to hear that the service you received, at our Chelsea store, made you feel special. We truly appreciate your kind words and are grateful for your positive feedback!
Best regards
OKA
Antwort von OKA - Chelsea
Dear Robert
Thank you for your lovely review. We’re so pleased to hear you received such friendly and helpful service from our Chelsea team. Your feedback means a lot to us.
Kind regards,
OKA
Gave me the wrong product at the till
I bought two lamps (noticed the prize went up from 125 online to 150 at the shop) and then, at the till, asked the lady to add a box of small wine twisted glasses. I paid, put everything in my suitcase and when I arrived home the glasses were the bigger water size. Unfortunate, as the one which had broken and I was replacing was wine. I do not live in the UK and buying such a small thing online is not practical.
28. November 2025
Antwort von OKA - Chelsea
Dear Beatriz,
Thank you for sharing your feedback with us. We are sorry for the inconvenience this has caused and understand how disappointing this must have been.
We kindly ask that you contact our Customer Service team at customerservices@oka.com
and include photos of the glasses you received, so that they can review this with you and provide the appropriate resolution..
Kind regards,
OKA
Friendly and helpful staff
Friendly and helpful staff. Very patient reviewing different options with me. Helped to carry items into taxi.
7. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von OKA - Chelsea
Dear Sarah,
Thank you very much for sharing your experience. It’s wonderful to know that your visit to our Chelsea store went smoothly, and we truly value your kind feedback.
We’re grateful for your support and hope to see you again soon.
Kind regards,
OKA
I couldn’t recommend Oka more
I couldn’t recommend Oka more. Their products are fabulous in design and quality and their service is friendly, helpful and outstanding.
21. November 2025
Antwort von OKA - Chelsea
Dear Annabel
Thank you for your wonderful review! We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We thank you for your support and look forward to welcoming you back again soon!
Kind regards
OKA
Customer service is excellent
Customer service is excellent, the team couldn't do enough to help, even when the shop was extremely busy.
2. Dezember 2025
Antwort von OKA - Chelsea
Dear Liz
We're delighted to hear about the excellent service you received at our Chelsea store. It's wonderful to know that our team was helpful and friendly in assisting you in making the perfect choice. We appreciate your kind words and are glad you enjoyed your shopping experience.
We appreciate your support and hope to welcome you back again soon.
Kind regards
OKA
Oka has become one of our favourite…
Oka has become one of our favourite restaurants because the food is always so good. We love the Wakame seaweed salad, the Red Dragon roll, the Beef Teppanyaki, the Tuna Tataki, and any of the Ramen dishes — everything is full of flavour, and the service is quick and attentive.
The only drawback is the atmosphere. The tables are very close together, so at times it feels like you’re sharing your meal with strangers. It can feel crowded, and sitting at the first two tables on the left can be uncomfortable in winter because of the cold draft every time the door opens.
Apart from that, everything is great, but what truly makes our visits special is Archaa (not sure about the spelling). She is always friendly, kind, and welcoming, with a warm smile that instantly makes you feel at home. Her cheerful and caring nature adds so much to the experience, and we always look forward to seeing her. She is a big part of why we keep coming back.
Thank you.
Viorica and J
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von OKA - Chelsea
Dear Viorica and J,
Thank you for your thoughtful review. It sounds like you’ve had many wonderful experiences — however, it appears your feedback may have been intended for a restaurant with a similar name rather than for OKA, the homeware and furniture store.
We wanted to let you know in case you wished to share your kind words with the correct team, as it sounds like they would truly appreciate them.
If you ever do visit our Chelsea store, we would be delighted to welcome you.
Kind regards,
OKA
Wanted to buy a piece of furniture…
Wanted to buy a piece of furniture originally ordered online then at checkout 90£ was added for delivery. Contacted them it’s a new policy I’m told was spending 1110£. No free delivery poor customer support and not interested in helping.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von OKA - Chelsea
Dear Mr Taylor,
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding the delivery charge applied at checkout.
We have recently updated our delivery pricing to a tiered system across all services, including Heavy, Fragile, Parcel, and Click & Collect. This change was introduced to better reflect the real costs associated with picking, packing, special handling, and transporting items — costs that have risen significantly due to increased wages, employment costs, and fuel. Even with these adjustments, we continue to subsidise a considerable portion of the overall delivery cost, and our rates remain in line with other premium homeware and furniture retailers. Free delivery is available on orders over £3,000.
All information regarding our delivery and returns policies is available on our website, where the full breakdown of charges and services can be found.
Kind regards,
OKA
Great cutlery set.
We are very pleased with the green pompadour cutlery set. Lightweight and casually elegant. The item arrived just in time to host a pre Christmas dinner party!
29. November 2025
Antwort von OKA - Chelsea
Dear Andy,
Thank you for your lovely review. We’re delighted to hear that your new cutlery set has been such a welcome addition and arrived in perfect time for your gathering.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Praise to Ross
Praise to Ross.
We went to OKA's store in Chelsea to buy new cushions for our lounge. Ross was exceedingly helpful and attentive, which included valuable information about the items that would sale soon. A spotless job!
19. November 2025
Antwort von OKA - Chelsea
Dear Luis,
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance while choosing your cushions. It’s great to know the additional information you were given proved valuable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.