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Three months, steadily worse

The layout's cluttered and the search barely works, but I could live with that. The dealbreaker was the withdrawl sitting several hours with no explanation.

crash game kept disconnecting right before the multiplier landed.

The inbox had no new note, then KYC only mentioned extra documents after withdrawal. That doesn't inspire confidence.

the experience felt unnecessarily stressful.

Used it mostly on the phone at work breaks and that's where it comes apart, the app signs me out every 20 minutes, the withdrawal screen won't load on 4G at all, and the £60 withdrawal has remained there since the 8th.

Search found Fruit Party, then the tile opened a blank white page twice. Support told me to try another browser, which is not a fix when every other page on the site loads fine.

maybe it is normal there, but it felt sloppy from my side.

i tried the site from a hotel room, and the cashier used confusing labels. the problem made a simple session feel needlessly frustrating

Weekly payout ceiling is £2,000 and you only discover it after a win, when the cashier quietly splits the request into instalments and every instalment restarts the pending clock from zero.

Autoplay and sound settings disapeared after every browser reload.

document list changed after I uploaded my card photo.

The search shows Rainbow Riches but tapping it does nothing.

the deposit times shown in my account history line up exactly with what the bank statement shows

The cashier showed an error every time I tried to withdraw

The lobby filter contradicted the front screen. Oddly, search results disagreed with provider filters. Maybe it is a minor bug, but pages involving money need to agree with each other. I looked again later and the wording was still unchanged STILL pending.

five months in and the pattern is simple enough. everything you want to be fast is slow and everything you want to be slow is instant. deposit, instant. bonus attaching, instant. withdrawal, 3 to 5 working days plus a document check that runs after it, not alongside. chat queue, 20 minutes minimum after eight in the evening. the one time something moved quickly was when a bonus got voided for a £6 spin, that was done inside a second. still waiting on the £75 from the 9th.

checked it on my break, checked it at lunch, checked it again on the bus home. same pending line on a £72 cashout that went in on the sunday night, and it is wednesday evening now with nothing.