Keeping me informed on the process and delivery was very good. So far the bed is very comfortable (2 months in). To my surprise the free bedding package offered was very quality, especially the matt... Mehr ansehen
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Das sagen Bewerter
Fast arrival, high quality, easy to assemble, great financing option. Bed is super cozy, sleek and stylish. The accessories that came with it were of top quality also; first time having bamboo sheet... Mehr ansehen
Les informations reçues préalable à la à l'achat selon le type de matelas par rapport à mon besoin. Livraison en seulement quelques jours et ce à Montréal. Suivi et informations. via courriel. À peine... Mehr ansehen
Unternehmen hat geantwortet
Shipment came a day earlier, which was nice. As a back/side sleeper, the mattress has been working well for me this past month. It is just slightly less firm than my needs, but once I lie down... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Octave
Vom Unternehmen geschrieben
Octave mattresses are meticulously crafted with premium materials for deeper, more rejuvenating sleep—an essential part of your overall well-being.
Octave provides consistent ergonomic support and cool comfort throughout the night. The mattress’s innovative five-zoned support system and high-density foam provide extra cushioning beneath your back, hips, and knees, giving targeted pressure-point relief where you need it most.
Octave’s temperature-regulating technology includes a moisture-wicking cover infused with CryoFusion™ cooling nanofibres to pull sweat away from your body, a ventilated design for air circulation, and heat-dissipating CopperGel™ memory foam treated with PolarMAX® phase-change material.
It’s no wonder why Octave has been named Canada’s Most Innovative Mattress. Try Octave today and get serious about your sleep.
The Best Mattress for a Good Night’s Sleep
Octave is designed to deliver exceptional comfort and relief, especially for back pain sufferers. In fact, in a survey of Octave mattress owners, 86% of sleepers reported reduced pain and better physical and mental health after sleeping on an Octave mattress.
Octave’s high-density memory foam layers contour to your body, easing pressure points, promoting proper spinal alignment, and enhancing overnight recovery.
Antimicrobial copper-infused, CertiPUR-US® certified foams provide a clean and non-toxic sleep surface, making Octave a healthier, more restful choice for better sleep.
Why Choose Octave?
365-Night Trial
When you take your sleep seriously, finding the perfect mattress is no easy feat. That's why our 365-night sleep trial gives you up to a full year to try your Octave mattress before making a decision. If you don't love it, returns are free and you'll get a full refund.
Made in Canada
Every Octave mattress is proudly designed and manufactured in Canada for globally recognized quality and long-term durability. We combine high-density memory foam with modern cooling technology to deliver a sleep experience unlike any other.
Free Shipping & Returns
Kontaktinformationen
900-9707 - 110 Street NW, T5K 2L9, Edmonton, Kanada
- 1-866-272-7628
- support@octavesleep.ca
- octavesleep.ca
4,8
Hervorragend
79 Bewertungen
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Review of Octave Mattress and Customer Service
Our initial Octave mattress arrived damaged during shipping. Octave’s after-sales service immediately replaced it—no questions asked. Unfortunately, the replacement had a manufacturing defect, so we needed a second replacement.
Through all of this, Octave’s customer service was absolutely outstanding—the best I’ve ever experienced with any purchase. They truly stand behind their word and their 365-day return policy gives you complete confidence in your purchase.
After two weeks of use, the new mattress is exactly what we hoped for. It replaced a one-year-old hybrid Stearns & Foster that was already sagging (and we’re not heavy people). The only minor issue is that the Octave mattress slightly overhangs our king base by about an inch all around, even though this base has fit other king mattresses perfectly.
Overall, we’re very happy—comfortable mattress, and truly exceptional customer service. Highly recommended.
10. November 2025
Antwort von Octave
Hello! Thank you so much for taking the time to share your experience with us. We're very sorry that there were a few hiccups early on, but we're happy that our team was able to sort things out and get you your new mattress. It's great to hear the mattress is serving you well already, and we hope it's able to help you get great nights of sleep.
If you need any support with the mattress being slightly larger than your base, please don't hesitate to reach out again. We'd be happy to assist. Happy sleeping!
Best sleep in a long while !
Since purchasing the mattress, I have experience some very good nights sleep…..which is unusual for me !
Though I do still experience some back discomfort, it is much better than before ! I think my body still needs a little time adjusting to the new mattress…….
Still, a much worthy and highly recommended purchase !
7. November 2025
Antwort von Octave
Hi William, thank you for taking the time to share your experience with us! We're very glad to hear that your new Octave mattress is helping you sleep more soundly throughout the night. As you correctly mentioned, it can take up to a month to adjust to your new sleep surface. If you continue to experience any back discomfort after this timeframe, don't hesitate to reach out to our customer care team! They'd be happy to see what they can do to improve your comfort, or investigate next steps. In the meantime, happy sleeping.
Amazing customer service and the…
Amazing customer service and the exchange of mattress we did was easy. It was a little firm and we upgraded without issues. Great mattress - we are super happy
23. Oktober 2025
Great product and services but sister…
Great product and services but sister company Douglas seems better. Order a couple of Octave pillows and received a couple of Douglas Pillows. I know they are the same but this careless mistake suggest the brand Octave is redundant and should probably be rebranded as Douglas instead.
27. Oktober 2025
Antwort von Octave
Hello, Anthony! Thank you for your feedback. We apologize for the mix-up regarding your order. Due to changes in stock, our team may send you an identical product from a sister brand to ensure you receive your order as quickly as possible. Please rest assured that the quality and construction of the pillows are the same. If you have any other concerns with your order, feel free to reach out to our customer care team at support@octavesleep.ca or call us at 1-866-272-7628.
I purchased this mattress because of my…back aches
I purchased this mattress because of my back aches.
It has been a little over 2 weeks with no improvement.
I will see what happens a little later.
7. Oktober 2025
Antwort von Octave
Hey, John! We totally hear you. But don't worry, since you are still early in your sleep trial, your body might still be adjusting to a new sleep surface. If you are finding that after a little more time that the mattress isn't right for you, please feel free to contact our customer care team at support@octavesleep.ca or 1-866-272-7628 for assistance.
Fast delivery
Fast delivery. Excellent customer service even delivering to a rural area. The lady who helped me put my address correctly on the order upgraded me from the base model mattress and I’m so glad she did!
9. Oktober 2025
Antwort von Octave
Hi Kim, it sounds like the Mirage is working out well! We're so thrilled to hear that receiving your mattress was a breeze thanks to our customer care team. Happy sleeping!
Excellent Customer Service - Very Accommodating
Very accommodating! We were in need of replacement mattresses for the quickly worn down Beautyrest Platinum ones we just purchased a few years ago. While in the busy process of transitioning warehouses, Octave staff sent our mattresses (two Twin XL Horizon) out to us the very next day!!! And along with the sheets and pillows. How's that for customer service? Very rare to experience such compassionate service.
3. Oktober 2025
Antwort von Octave
Thank you for sharing your experience, and for your kind words, John! We hope you love your new mattresses!
Staff Very Knowledgeable
Staff were very helpful in providing me with information about their various mattresses.
23. September 2025
Excellent product delivered to my door…
Excellent product delivered to my door in rural northern Alberta.
23. September 2025
Very Satisfied
We were really happy with the price and quality of our frame and mattress form Octave Sleep. We got exactly what we wanted and it went together quickly and well. It's been a pleasure to sleep on and just relax on every day.
1. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Octave
Reg, it's so great to hear your new Octave is working out so well for you, and ticking all the boxes. You deserve great sleep. Here's to many more restful nights.
Great linen sheet sale
Great linen sheet sale. Easy to order and quick shipping. And I love my linen sheets
9. August 2025
Best sleeps for me and my wife
Best sleeps for me and my wife. From night one. No more pressure points. We would give your product a 10 out of 10 in all categories.
28. Juli 2025
Antwort von Octave
We couldn't hope to hear any better feedback, Jim. You deserve great sleep, and we're so happy to hear your Octave is helping you to get it. Here's to many more comfortable nights with your new mattress! Sweet dreams.
I am very impressed with Octave
I am very impressed with Octave. Customer Service was amazing - responsive and very helpful.
5. Juli 2025
Best mattress ever!
Amazing shopping experience and incredible product. We purchased the Horizon mattress and sleep soundly every night. The comfort and built in cooling help us to sleep through the night without all the tossing and turning we once had with our old mattress. Highly recommended!
3. Juli 2025
You get what is offered.
The bed and extras such pillow and sheets are excellent.
We like the bed so much we bought two (twin xl)
7. Juli 2025
Antwort von Octave
That's great to hear! Enjoy your new mattresses!
Octave queen mattress
very prompt delivery. the mattress is quite firm initially but it did nicely settle out and become softer within a few days
1. Mai 2025
Bewertung ohne vorherige Einladung
Ease,.speed and cost the beat.
Ease of selecting the right mattress. Ease of placing the order. Fantastic speed of delivery. Most important comfort, quality and price of mattress.
5. Mai 2025
Bewertung ohne vorherige Einladung
Excellent customer service
Unfortunately the mattress was just a bit too firm for me but the company did stand behind its return policy and made the process so easy. Absolutely the best customer service I received from any company in a long time.
2. Juni 2025
Antwort von Octave
Hi Jean-Michel, while we're sorry to hear your Octave wasn't quite your perfect fit, we're so glad to hear that our team made returning the mattress an easy feat. We appreciate you giving us a try, and hope your next mattress is your ideal sleep solution!
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