My first mediation meeting was excellent , professional but friendly staff . She gave me clear advice and how we move forward with my case. Highly recommend . Very reasonable rates .
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Initially called and spoke to a lovely lady unfortunately didn’t catch the name, but the process from the beginning was easy and straightforward. Payment was taken on a secure line and received a MIAM... Mehr ansehen
Unternehmen hat geantwortet
From the beginning of the zoom call the lady that assisted me instantly asked if I needed any accommodations due to my disability. I felt heard and understood and she was extremely informative. Amazin... Mehr ansehen
Unternehmen hat geantwortet
I’ve recently started the mediation process with NFM. Although I didn’t personally choose them, I felt quite reassured after the first meeting. Everything was explained clearly, and the mediator cam... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Kontaktinformationen
1 Barnfield Crescent, EX1 1QT, Exeter, Vereinigtes Königreich
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4,7
Hervorragend
81 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
would like to say that my experience…
would like to say that my experience with the mediation service was excellent. Both the mediator and the interpreter were incredibly kind, professional and supportive throughout the whole process. The mediation was conducted very efficiently and in a calm and respectful atmosphere. Everything was explained clearly and I felt very comfortable during the meeting. I was also pleasantly surprised by how quickly everything was arranged. I received the certificate very quickly, which allowed me to attach it to my C100 application without any delay. I expected the process might take months, but the mediation was organised very quickly and everything was handled smoothly. In the end the meeting took place only between myself, the mediator and the interpreter. I am 100% satisfied with the service and would highly recommend it.
Kind regards
Aleksandra Frąckowiak
12. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for taking the time to share your feedback.
We’re pleased to hear that you found the process clear, supportive and well organised. Our aim is always to provide a calm and respectful environment where people can receive information and understand their options.
We’re glad that the support provided during the meeting helped you feel comfortable throughout.
We appreciate you sharing your experience of the service.
Blown away
I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease.
He was informative, understanding, kind and knew exactly what approach would work best in my situation. I felt I could trust him and I'm forever thankful for his time.
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re pleased to hear that you felt at ease during your initial meeting and found the information and support helpful. Our aim is always to provide a calm and informative space where people can better understand their options at what can often be a difficult time.
We appreciate you taking the time to share your experience.
They was really good this is the first…
They was really good this is the first time I use you and I thought I was a good idea
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service helpful and that your first experience with us was a positive one.
We appreciate you taking the time to share your experience.
I was nervous but the mediator put me…
I was nervous but the mediator put me at ease I got things off my chest and felt better felt they listened to me
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt at ease during the session and that you felt listened to. Creating a space where people can share their concerns openly is an important part of the mediation process.
We appreciate you taking the time to share your experience.
Professional support that made a real difference
I’m very grateful to National Family Mediation for the support and guidance they provided during a very difficult time in my life. They gave me valuable information and helped me understand the mediation process clearly.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re pleased to hear that the information and guidance you received were helpful and supportive.
We appreciate you taking the time to share your experience.
I thoroughly felt supported!
I thoroughly felt supported! The representative /mediator was very patient and allowed me to express my concerns whiles navigating with sensitivity, sound advice and made me feel at ease.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for your kind feedback.
We’re so pleased to hear that you felt supported and at ease during your session. Creating a space where people can express their concerns openly, and feel listened to with patience and sensitivity, is very important to us.
Thank you for placing your trust in National Family Mediation. We wish you clarity and steadiness as you move forward.
I spoke with Rachel
I spoke with Rachel, was so helpful and kind. I really felt hopeful after speaking with her. just amazing
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for your kind words.
We’re so pleased to hear that you found your conversation helpful and that you came away feeling more hopeful. That is always our aim — to provide a supportive, constructive space at what can be a very difficult time.
We appreciate you taking the time to share your experience.
She explained everything clearly shes…
She explained everything clearly shes nice and with good approach.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the explanations clear and the approach supportive. We aim to ensure that everyone feels informed and comfortable during what can often be a challenging time.
We appreciate you taking the time to share your experience.
Very helpful and empathetic hopefully…
Very helpful and empathetic hopefully helps us fathers get access to our kids as too may women getting away with parent alienation
16. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the session helpful and empathetic. At National Family Mediation, our focus is always on supporting both parents to find safe, constructive ways forward that prioritise the wellbeing of their children.
We recognise that separation can be challenging for everyone involved, and we remain committed to providing a balanced and impartial service to families at this important time.
The experience was very positive
The experience was very positive. This is a difficult time, but the mediator made me feel at ease throughout the process. The session was extremely helpful, and I was given clear, practical advice that I can follow with confidence. I am very grateful for the support and guidance provided.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for taking the time to share your experience.
We recognise that this can be a very difficult time, and we’re really pleased to hear that you felt at ease during your session and found the guidance clear, practical, and helpful.
Thank you for placing your trust in National Family Mediation. We’re grateful for your feedback and wish you all the very best as you take your next steps.
It's not anything I wish on anyone to…
It's not anything I wish on anyone to go through but it was very informative aswell as polite and helpful thank you.
31. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you for your feedback, Jay.
We recognise that separation and engaging in mediation can be hard. We’re grateful for your decision to trust National Family Mediation to support you through the process, and we’re pleased to hear that you found the service informative, polite, and helpful.
Thank you for placing your trust in National Family Mediation and for taking the time to share your experience.
I felt at ease and was able to share…
I felt at ease and was able to share freely. It was an eye opener.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you for taking the time to share your experience, Prisca.
We’re pleased to hear that you felt at ease and able to share openly, and that the session felt helpful and insightful.
Thank you for engaging with National Family Mediation and for leaving your feedback.
Excellent and Professional Mediation Service
I am extremely grateful to the whole team for their professionalism and respectful manner. Rebecca, in particular, was outstanding —she was incredibly polite, understanding, and professional at all times. Her support was greatly appreciated, and I would confidently recommend this mediation service to anyone who needs it.
27. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you very much for taking the time to share your feedback, Mir Mushtaq.
We’re pleased to hear that you found the service professional, respectful, and supportive, and that your experience felt positive.
Thank you for your kind recommendation and for placing your trust in National Family Mediation. We wish you all the best as you consider your next steps.
Harriette is always professional
Harriette is always professional, listens and gives constructive feedback
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you for your feedback.
We’re glad to hear that your experience felt professional and that the process provided space to be listened to and supported constructively.
Thank you for taking the time to share this and for engaging with National Family Mediation.
They helped and gave an unbiased advice…
They helped and gave an unbiased advice during the most stressful and difficult time. Can’t thank them enough with their approach knowledge and kindness.
1. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you so much for your kind words. We're truly glad to have been able to support you during such a difficult time. Your appreciation means a lot to our team, and we're so pleased to hear that our approach, knowledge, and kindness made a difference. Wishing you all the very best moving forward.
Svitlana
The team was so respectful and…
The team was so respectful and professional 100% would recommend to anybody who needs mediation
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you so much for your kind words. Hearing that you felt respected and supported really reminds us why we do this work. We're genuinely grateful you took the time to share your experience and recommendation — it makes a real difference to our team.
Best wishes,
Svitlana
Hopeless
Hopeless! First of all there isn't a local office as advertised on their Website, which was the whole reason we went with them in the first place! We have now had 2 appointments cancelled by them, which has delayed our process by months. You can not get through to them, you have to constantly leave messages and then wait for them to call back, or not call back as the case may be. I'm now at the point of not wanting to use them at all, but will need to pay all over again to start the process with another company and then the obvious time delay with starting all over again. This is extremely frustrating and so far has been a total waste of our time, money and patience.
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you for your feedback, and we're really sorry to hear about your experience.
We take reviews like this seriously, and we’re genuinely disappointed to learn that things didn’t go as expected. We haven’t been able to identify your case from the details in the review, but we’d very much like the opportunity to look into what happened and see if there’s anything we can do to help, even at this stage.
We understand how frustrating delays and communication issues can be, particularly when you’re trying to move forward with something as important as mediation. While appointment cancellations are rare and only happen in exceptional circumstances, we completely appreciate how disruptive this must have felt for you.
We also hear your concerns about the location information on our website, and we’ll be reviewing this to ensure it’s as clear and accurate as possible for future clients.
If you’re open to it, please do reach out to us at general@nfm.org.uk with any identifying details so we can properly review your case and respond directly. We’re sorry we’ve fallen short of expectations and appreciate you taking the time to share your experience — it helps us improve.
Warm regards,
Svitlana
A positive experience
Wish I'd done mediation earlier and saved money on solicitors. Found the mediator Charlotte to be helpful and she explained things I didn't understand. Everything is now sorted and I can move on with my life.
3. März 2025
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you for your kind words and for sharing your experience. We're so pleased to hear that mediation helped you save money and reach a resolution. Charlotte will be delighted to know that her guidance and support made a difference for you. Wishing you all the best as you move forward!
Best regards, Svitlana
Friendly courteous and fair.
Chloe our mediator was very fair, courteous and informative. Did not have the impression that she was biased one way or the other and I feel she genuinely wanted to sort the situation out as quickly and painlessly as possible
I found the portal for uploading documents for Financial review a bit cumbersome at times and this contributed to a delay in our case
Out case did take a long time to resolve , but this was partly down to us taking a long time to respond.
One of the cheaper mediation options , always clear what payments were due and how benefits would affect the cost. Which was very helpful when we both had limited resources available.
27. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von NFM - National Family Mediation
Thank you for your thoughtful review. We’re delighted to hear that Chloe provided you with a fair, courteous, and informative mediation experience. Our team is committed to helping both parties navigate the process as smoothly as possible, so it’s great to know you felt supported throughout.
We appreciate your feedback regarding the document portal and understand that any delays can be frustrating. We’re always looking for ways to improve our systems and will take your comments on board.
It's also reassuring to hear that our transparent pricing and affordability were helpful during what can be a challenging time. We appreciate you taking the time to share your experience and wish you all the best for the future.
Best regards,
Svitlana
I don’t think the service is useful
I don’t think the service is useful. First of all I’ve had the impression that the mediator doesn’t keep on track about the previous meetings and we were talking about the same things over and over again. She even wrote the final proposal letter with some of the key points missing. In addition solicitors had no interest of using the document from the mediation and decided to draw their own. So I don’t understand what’s the point of the mediation at all.
19. November 2024
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.