NewDay Bewertungen 

11.513
TrustScore 4 von 5

4,2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued. All-round great service, if you use your credit responsibly you will undoubtedly be han... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit incr... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

This is a great card. It's accepted everywhere, the interest rates are reasonable and the account is very easy to maintain. I highly recommend everyone get an Aqua card for their wallet/purse.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have been with Marbles for years and have never once had any issues. The reason I have cancelled my card is that I have a new one with my bank that gives me cash back for 1 year and is slightly ch... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Finanzdienstleistungsinstitut

Vom Unternehmen geschrieben

At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.


Kontaktinformationen

4,2

Gut

TrustScore 4 von 5

11.513 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,2

Alle Bewertungen

(11.513)

1.151 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 1 von 5 Sternen

Be careful of AO annual fee you may…

Be careful of AO annual fee £39.99 , no reminder. Then a £5 payment. didn't assoiciate Newday with AO. Then £12 late payment making £58 debt. Settled and closed account, not happy. Won't buy or use either of these company's again.

13. Juli 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hi Steve,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.

Best,

Stephanie.

Bewertet mit 5 von 5 Sternen

Excellent credit card

Excellent credit card. All the information you need on the app. First class.........

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Good Morning, Andrew,

Thanks for taking the time to share your review, we're thrilled to ehar you're happy with everything!

- Kenith

Bewertet mit 5 von 5 Sternen

This is where loyalty is a two-way thing

NewDay are just as loyal to their customers' as their customers' are to them, making you feel extremely valued.
All-round great service, if you use your credit responsibly you will undoubtedly be handsomely rewarded. All the features you could want and expect from a first class lender. Go on give them a go, you will not be disappointed - guaranteed.

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Good Morning, Nikita,

We greatly appreciate you taking the time to share you review and kind words with us, and we're thrilled to hear you're loving everything!

- Kenith

Bewertet mit 1 von 5 Sternen

Argos Card customers must be leaving in droves..

Argos has been awful since New Day took control of Argos Card. Relentless reminders and harassment for payments resulted in the closure of my account. I no longer purchase any goods from Argos as 'Argos Pay' & New Day are insufferable. All complaints are ignored, they just want your money and more with the ridiculously high interest rates, late payment fees and anything else they can find to bleed you dry with.

10. Juli 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hi Timothy,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please reach out to our Customer Service team on 0333 220 2532 at your next convenience, so that we can discuss your concerns in more detail.

Best,

Stephanie.

Bewertet mit 5 von 5 Sternen

My experience is great

My experience is great. I really like it.

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Good Afternoon,

Thanks for taking the time to share your review, we're thrilled to hear you're loving your card!

- Kenith

Bewertet mit 5 von 5 Sternen

Great card

Great card, excellent product. New day are the provider to trust in my view

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Good Afternoon,

Thanks for taking the time to share your review and kind words, we're thrilled to hear you're loving your card and hope you continue to do so!

- Kenith

Bewertet mit 5 von 5 Sternen

I love this company so happy I got…

I love this company so happy I got involved with them i also had a loan through aqua that's paid off never been disappointed 😞

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Good Afternoon, Joseph,

Thanks for taking the time to share your experience with us, it's great to hear everything's gone so smoothly for you!

- Kenith

Bewertet mit 5 von 5 Sternen

I have have steadily built up my credit…

I have have steadily built up my credit score since getting an aqua card, I thoroughly recommend them

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Hi Mrs. Smith, Thank you so much for your lovely review and the 5-star rating! We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊 best, Elan

Bewertet mit 5 von 5 Sternen

Have been with aqua for a long time and…

Have been with aqua for a long time and everything has been great from day one ! Aqua is everything a credit card should be ! Yr card is reviewed and yr credit limit keeps going up providing you treat it with respect! My favourite credit card ! Highly recommend!

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Hi, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.

Bewertet mit 5 von 5 Sternen
NewDay-Logo

Antwort von NewDay

Hi, Thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.

Bewertet mit 5 von 5 Sternen

Been with Aqua for years now always…

Been with Aqua for years now always there when you need them very helpful staff

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Hi Caroline, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Bewertet mit 1 von 5 Sternen

You prey on the vulnerable

You prey on the vulnerable, by offering a credit card to people who can't really afford one, give them large credit amounts then charge extremely high interest rates making it nearly impossible for some to clear the debt

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Hello Chris,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I have passed your concerns on to our Specialist Team to review.
As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate, and the team will be in touch with you in due course. However, if you'd like to contact us in the meantime, you can reach our Customer Care Team / Customer Service department on NewDay phone number 03334558930 between Monday to Friday 9am-5pm or Saturday 9am-4pm.

Claire

Bewertet mit 5 von 5 Sternen

The Service is exceptional

The service with this card is exceptional, like any sole trader cash flow can be a dream or a nightmare. Marbles (new day) app is easy to use unlike some of your competitors. If my credit limit increases I can close a few smaller cards and simplify my expenditure.

Thank you, keep doing what you have always done.

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Hi, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.

Bewertet mit 5 von 5 Sternen

great company

This was no bother to apply for good rates. They don't bother you with telephone calls. It's up and running you get an email when your payment date. No problems. Would recommend

9. Juli 2026
NewDay-Logo

Antwort von NewDay

Hi Isobel, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.

Bewertet mit 1 von 5 Sternen

I did an over payment of £438 and…

I did an over payment of £438 and phoned up the next day. 29 days later and all the chasing i still dont have my money back.

12. Juni 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Good Afternoon,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.

Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.

Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.

We hope to hear from you soon so that we can get this resolved for you.

- Kenith

Bewertet mit 1 von 5 Sternen

They don’t deserve one star

They don’t deserve one star but had to leave it to put a complaint on. For the last 7 months this company have wrecked my husband’s credit file by leaving defaults payments on his credit file which should have been removed. He has complained and complained and been fobbed off with a £100 cash gift and with empty promises of sorting this out. Their incompetence have wrecked his finances, he can’t get a bank account or credit and he’s even had promises from top Head of Service Delivery David Land by letter. He phoned today and spoke to Danielle who said his complaint couldn’t be found so would start again and look into it! What a joke she wouldn’t let him speak to a Manager or David Land so he is going to complain to the Financial Conduct Authority. After reading all their negative comments on here I’m sure he is not the only one. New day are a disgrace and their Customer Service stinks and they’ve caused my husband so much stress.
Update: Newday requested details which I sent a week ago…still nothing and my husband’s credit rating still wrecked by NewDay. NewDay please sort this out or we will take it further legally.

9. Juli 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hello Consumer,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire

Bewertet mit 1 von 5 Sternen

Joke of a company

Joke of a company - Damaged the credit file and no fault our own.
My partner I discussed this with customer service six months ago. At that time, I specifically confirmed that there was no outstanding balance on my account and instructed the agent to close it. The agent confirmed, on multiple occasions, that everything had been dealt with.

we only discovered yesterday that while my account had been closed, the "Premium Delivery" subscription had not been cancelled. It makes no sense that I would continue paying for a delivery service on an account that no longer exists, yet this was never cancelled by your staff.

What is even more concerning is that I was never informed of any outstanding charges. Instead, I discovered that missed payments have been reported to my credit file every month for the past six months. As a direct result of your failure to cancel the service as instructed, my credit file has been damaged through no fault of my own.

I raised a formal complaint yesterday, but based on this experience I have little confidence that it will be resolved promptly. In the meantime, I am left dealing with the consequences of an error that should never have happened.

This situation is completely unacceptable. Your staff need better training and your account closure process clearly requires improvement. Administrative failures like this can have serious consequences for people's financial lives and livelihoods.

I would strongly advise others to think carefully before using this service. A simple failure to follow a customer's clear instructions has resulted in unnecessary financial harm and damage to my credit file.
Train your staff right your damaging peoples livelihoods.

Stay clear of them, not worth the risk.

9. Juli 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hello Lewis,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire

Bewertet mit 1 von 5 Sternen

Joke of a company - Damaged credit file and no fault of my own.

I discussed this with customer service six months ago. At that time, I specifically confirmed that there was no outstanding balance on my account and instructed the agent to close it. The agent confirmed, on multiple occasions, that everything had been dealt with.

I only discovered yesterday that while my account had been closed, the "Premium Delivery" subscription had not been cancelled. It makes no sense that I would continue paying for a delivery service on an account that no longer exists, yet this was never cancelled by your staff.

What is even more concerning is that I was never informed of any outstanding charges. Instead, I discovered that missed payments have been reported to my credit file every month for the past six months. As a direct result of your failure to cancel the service as instructed, my credit file has been damaged through no fault of my own.

I raised a formal complaint yesterday, but based on this experience I have little confidence that it will be resolved promptly. In the meantime, I am left dealing with the consequences of an error that should never have happened.

This situation is completely unacceptable. Your staff need better training and your account closure process clearly requires improvement. Administrative failures like this can have serious consequences for people's financial lives and livelihoods.

I would strongly advise others to think carefully before using this service. A simple failure to follow a customer's clear instructions has resulted in unnecessary financial harm and damage to my credit file.
Train your staff right your damaging peoples livelihoods.

Stay clear of them, not worth the risk.

Update

Claire, I've not had a message from you. You can hear from me right now as I will continue to leave bad review after bad review until this is resolved.

Once you've messaged, I'll reply with my details.

8. Juli 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hello Sophie,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire

Bewertet mit 1 von 5 Sternen

misleading to debt and interest…

misleading to debt and interest payments..argos were awesome they helped so much in a easy appand easy bnpl payments that were 0 interest if paid before deadline....now we have a shower of shit that wants more and will keep u in debt for years if u cant afford more on payments..we all knew argos was dearer than if u payed cash but it was acceptable as u had the plans and thousands accepted this..but since sainsburys has passed on finance to newday u do not get that privalidgeive had an argos card for years never defaulted always paid plans off early a beautiful system...thats stopped we have a greedy corporate company based in a tax haven rinsing the shit out of loyal paying customers on a limioted budget...i brought a 10x8 shed 100 pound over cash price i couldnt find 6 month bnpl so i called to be told oh we only offer on certain things...380 shed 6 months at 64 will incrue 12 each month interest if i payed minimum omg its debt city..i hope u lose thousands of customers now u offered me first month interest free..shopve it up ur arse ill pay this off asap and delete my account..ur company is setup to sting ppl u should be ashamed of urselves and ur tactics

5. Juni 2026
Bewertung ohne vorherige Einladung
NewDay-Logo

Antwort von NewDay

Hello Rick,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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