Naturalbaby ist sehr instabil
Naturalbaby ist sehr instabil, das Bettchen bleibt nicht stehen und fällt in sich zusammen. Ohne Bettchen wäre es wahrscheinlich ein netter Wickelrucksack
Leider war es nicht möglich, den Wickelrucksack zurückzugeben, obwohl mir dies zunächst per E-Mail angeboten wurde. Das Hauptanliegen des weiteren Mailkontaktes schien mir zu sein, mich zu überreden, meine Bewertung auf diesem Portal zu verbessern. Dies hätte ich nach einer Erstattung des Kaufpreises sicher gemacht. Nach der Erfahrung mit dem schlechten Service der Firma Natural Baby, scheint mir ein Stern aber eher noch zu viel
Naturalbaby is very unstable, the bed collapses. Without the bed it would probably be a nice changing backpack
Unfortunately, it was not possible to return the changing backpack, although I was initially offered to do so by email. The main concern of the further email contact seemed to be to make me improve my rating on this portal. I would have done this for sure after a refund of the purchase price. After experiencing the poor service from Natural Baby, one star seems to be too much
Antwort von naturalbaby.co
Hi there Heiko,
We offer a full refund to all our customers, not just you, who request it within 14 days, following our return policy. You were too late for it, and it's not fair to other customers to make an exception for you.
We responded to you multiple times on how to use the diaper backpack, even when you preferred to communicate in German, while our communication normally goes in English. Again, please read the guidelines carefully on how to use the bag properly. I will communicate with the responsible people and request translated guidelines.
It would be good to know what part of the service you experienced as poor since now it's not really clear. We are a startup company and unfortunately cannot throw out refunds such as companies like Amazon, so we hope you don't compare us with them.
Best,
Sarah