Myflowers Bewertungen 

I ordered 50 pink roses for a sick friend in Sept. I was asked if I wanted to join their club to receive a further discount, which I wanted to decline. I did not want to join their club. I was taken straight to checkout despite wanting to decline the club discount. I was given that anyway and thought it would right itself to the usual price. I found out on my October statement they had charged me the club fee of £29.99 plus the cost of the flowers and an ongoing club fee of £29.99. I tried to cancel this and could not. Tried calling, no answer, emailed, no answer, whstsapp and they did reply. I asked for them to cancel, they would not. I asked for a refund, they would not despite not opting to join 'their' scam club. The whatsapp conversation with their 'bot' went on for over a week. I eventually called this a scam and they offered vouchers to use. I declined, then said I would contact trading standards. Thats when the 'bot' said I would be refunded and the 'club' couldn't be cancelled as they did not supply an option to do so, and that they would now cancel the club membership for me. I had already called my bank and they cancelled my card to stop any future club payments from coming out. After a lot of stress and hassle, they refunded the amount. This is a huge scam and I pity anyone caught up in it. Don't order anything from this company. I had them investigated and they are based in Eastern Europe. If you do order from them, you will be billed forever with the discount club, whether you continue ordering their flowers or not. Check your bank statement. Report them. How they conduct their business in the UK is illegal.

I've read the reviews from the past and I don't think that's correct, costumer service was polite and resolved the matter quickly, they apologised for missed delivery and added complimentary chocolates to the order, well happy with their team!

Ordered on Wednesday morning 28th October, same day delivery, a letterbox bunch of flowers for a poorly friend. Paid £50. Got delivered this evening 30th October at 1900 hours. Box far from full although slim, I've seen many more in other companies letterbox deliveries. She got exactly 4 roses, 2 purple flowers, 2 bits of green foliage. In a shop £7 at most. I did make an error in ordering and my Address went in as delivery, I noticed immediately, within a minute, contacted them and told it was too late to change it, but if I paid an extra £15 they'd send another bunch to my friend. I did, wondering how they could do that. Total now £65. Mine arrived the next day. This is how, £5-7 pounds worth of flowers per package. What a rip off. Was offered a goodwill gesture of £10 towards any further orders. Why would I, then offered my money towards further flowers, again why would I. I'm embarrassed at how few flowers got sent. Please, please don't use this company if you want a decent bunch of flowers.
Update:
I have received an email from My Flowers apologising for my disappointing dealings with them and offering a full refund, which I have accepted. Promptly repaid.
At an upsetting time and experience, getting this resolved quickly was a pleasant surprise. Thank you Roy at My Flowers.

I should have read previous reviews, total scam, will try offer 10% refund after failed to deliver flowers and will try blame royal mail, don't order here.

I requested cancellation of my subscription on 21 September 2026, but MyFlowers failed to process it.

On 17 October, they automatically charged my credit card £26.99 for another bouquet, despite my earlier cancellation request.

The flowers were supposedly delivered on 21 October at 17:15, while I was still on holiday. I returned on 24 October and never received them.

MyFlowers initially confirmed that my subscription was cancelled and that my £26.99 refund was being processed. Later, they admitted that no refund had ever been issued and refused to return my money.

Most importantly, MyFlowers admitted in writing that they had failed to action my cancellation request. Despite this, they still refused to refund me, relying on Yodel's delivery status even though there was no delivery photo and they could not tell me where the parcel had been left.

I was offered a replacement bouquet, but I want my money back, not another delivery.

Think carefully before signing up. My experience has been extremely frustrating, and I am now disputing the £26.99 charge with my credit card provider. I am sharing this to warn others about what happened to me.

the flowers was beautiful had couple delivered but then when it came to cancel my subscription which i have 2 because it’s so confusing they have made it a night mare there still continuing to take 2 subscriptions from my account when i have sent emails to cancel as they don’t make it easy for you to just cancel or put on freeze you have to request which i’ve done on plenty occasions but still taking money

I will never order from this company again ordered flowers Thursday eve for 24 delivery had message to say will be there by 6 on the Friday NO SIGN IF THEM after messaging the co backwards and forwards getting nowhere they arrived just after 3pm on the Saturday and to top it all off they never put the message card in 😡 so my daughter hadn’t a clue who they were from the company offered a voucher which I refused at first I just wanted a refund of the amount in they offered in voucher form but of course they couldn’t do that a voucher is no good to me as I have lost all faith in EVER using them again so the offer was a £10 voucher in the end after a lot of messages it was a £20 voucher valid for 6 months but you have to spend a minimum of £40 think I will give it as a raffle prize in my village and hope they have more success with them

***Update****
After over 48 hours of many many messages back and forth the campany finally gave me a full refund. I would still say avoid this company as the service is ridiculous. No phone number to ring for better communication!!

I ordered my partner flowers for our anniversary a week in advanced. The delivery slot was 9am - 6pm 12th October. There didn't show. I contacted the company and they offered to send the same order on a day of my choice at a different address. I accepted this. So anther order to be delivered Saturday 17th October. No flowers delivered at the new address. I have now asked for a refund. They say they can't do this but can offer a £18 voucher. This is not good enough as I won't be using the company again. This has been the worst service I have ever encountered. Can't speak to a human,seems like auto messages back. I would not recommend this company to anyone.

Ordered flowers in July then today 16th October they have took £40.99 out my bank I’ve been on live chat 6am this morning it took them 1.45hours later just to say I won’t be getting a refund tried to offer me 5 different offers just to not pay the refund then said won’t be giving a refund and when I’ve came on to see what the reviews were like it looks like I’m not the only person

Avoid!! Late delivery rubbish flowers,

Please avoid this company at all costs. I ordered same day delivery, paid extra and of course they told me they could not fulfill the order. Customer service is clearly AI. Read all the reviews, hundreds of people with this same issue, please AVOID

DO NOT USE THIS COMPANY.
They failed to deliver the flowers and then claimed I gave them the wrong address even though I sent a screen shot of my order with the correct address. They claimed they’d sent another bouquet the day after which never arrived. They are impossible to correspond with. If I could have given them 0 stars I would. AVOID AT ALL COSTS.

Shambles of a company. Ordered at a premium for same day delivery. Didn't come, no communication. Contacted them and was told they'd be here next day, via Royal mail, fresh flowers by the way. Offered a £15 credit on a £46 order. Flowers picked look nothing like the bunch I ordered. Refund via PayPal.

Awful awful awful. Avoid at all costs. Missed delivery and then won't accept liability. Offered for me to pay to put right their failure. Will be disputing with my bank. 1 star is generous..

Failed to deliver flowers even though i paid for same day delivery. I requested a refund shortly after it became apparent that they could not fulfill the order. They offed a 15% discount on my next order. I requested a full refund hours after the order was placed and was told the flowers had been packed. That means they would be half dead on the revised delivery date. Fortunately my credit card will recover the money under my consumer rights and my flowers refuses to refund the money.

terrible company , spent over £50 on sympathy flowers to be sent a mediocre bunch of flowers that looked like they came from a petrol station. Offered a £15 voucher but never received it . Stick with interflora.

flowers arrived two days late, then they refused a full refund!! Avoid at all costs

I paid £82.11 for flowers to be delivered on Saturday 26 September between 3pm and 6pm. They were for a specific occasion. They did not arrive until Monday, after the occasion had passed.

I requested cancellation and a full refund on Sunday, before the flowers were delivered. MyFlowers delivered them anyway- flowers that were 2 days old !!! They have since acknowledged in writing that their local florist could not complete the Saturday delivery and that they moved the order.

What has made this particularly frustrating is the response. I have also been told the address was inaccessible and that the flowers were handed to Royal Mail on Saturday. Rather than properly address those conflicting explanations or my request to cancel, MyFlowers initially refused a refund because the flowers were eventually delivered. They then offered to refund the £15 delivery fee, followed by an additional £9.77 or another bouquet on a different date.

A replacement bouquet cannot recreate the occasion. I paid for a time-sensitive gift, asked to cancel when it failed to arrive, and have had to keep repeating that I am seeking a full refund. The late delivery was disappointing; the handling of the complaint has been worse!

the worst company i ever ordered something!

Dreadful service as uncontactable. Did not respond to email regarding the missing chocolates in the first order. The flowers that arrived were poor value for money. A month later another bunch of flowers arrived and only then did I realise I had unknowingly signed up for a subscription. There is no way on the web site to cancel the subscription you need to contact customer service. I have sent another email with no response!!!

Never delivered on time.We're not interested when I emailed them. Gave me a postage refund , but the flowers still never delivered