A part had worn on my Light Switch Timer. I contacted customer service and asked if I could purchase the parts required. They sent them to me free of charge. Great customer service.
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Das sagen Bewerter
Sorry to give a low star review but CS leaves a bit to be desired. I purchased a number of the small 10 year smoke alarms Mydome sell. Really neat and unobtrusive but one, after about two years, sta... Mehr ansehen
Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Mehr ansehen
I purchased a smoke alarm from Amazon Prime in February 2022, it is a sealed non replaceable battery which is supposed to last ten years. By November the all too familiar 'chirp' sound began indicatin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über mydome
Vom Unternehmen geschrieben
mydome | Protect your home
mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.
When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.
Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time

Kontaktinformationen
The Close 1, IG2 7RS, London, Vereinigtes Königreich
- support@mydome.co.uk
- mydome.co.uk
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Das haben sich andere Leute angesehen
The customer service has been good
The customer service has been good. Although delivery was slightly delayed this was due to Royal Mail rather than mydome. Also very happy with the automatic light switch.
Have had problems with Intruder(s)…
Have had problems with at least one intruder coming into my back garden. I therefore decided to install sensors for both the back and front gardens. Having reviewed the options available, I decided that the MyDome Driveway And Intruder Alert sensors were perfect for the job and reasonably priced. They were easy to set up, with the sensors already paired with the accompanying receiver. The default alarm tone was Ding Dong, which was fine for the front. So just had to change the sound for the rear, then install them in place.
The rear sensor has hardly gone off since. The red flash on the sensor is probably enough to warn an intruder off before they actually get over the top of the fence. Word gets around.
The front sensor is very useful for alerting when deliveries have turn up.
Am I happy with MyDome? Yes, very, nothing can beat peace of mind especially in the season of dark nights.
The mydome light trips electrics
The mydome light programme actually keeps tripping my lights fuse on my main consumer unit, it happens on a couple of the entered programme times - it’s now happened three nights in a row all at same time , so I have to remove this devise - sorry 1 star is all I can give

Antwort von mydome
Excellent service
Excellent service. My IT skills not that good but they helped me through and I accidentally paid postage, which was refunded to me before order left them. Already have one of these light control switches for when you are away. They're so good we are ordering another 3.
Very efficient
Always quick to reply and supply the item I needed
Very many thanks
Simply excellent customer service
Simply excellent customer service. As Royal Mail had failed to deliver our order I contacted MyDome to let them know. I received a reply within minutes stating that they would follow up with Royal Mail immediately. The next day our item arrived.
Replacement unit
Have been using a Mydome wireless driveway motion sensor for a year. I found the product has a good range and covers the out of sight area of our driveway. The receiver recently developed a speaker fault which I reported to Mydome through their 'contact us' page; the same afternoon I was offered a replacement unit. Great, prompt service.
Extremely Satisfied
After trying several other wireless doorbells that lasted only a short time before giving up the ghost, I was pleased that the mydome system operated first time and continues to work well.
The Customer Service is as good as the product. They responded to my emails quickly and with all the information I asked for in a clear & friendly manner.
Experience with Mydome help.
I am very impressed with the unit and the rapid response that I received to my mail. The video supplied gave clear, concise instructions on how to setup and operate the switch.
Excellent Cusomer Services
Sent a message to Customer Services and got a very helpful and appropriately friendly response. These are excellent doorbells at a very reasonable cost in my opinion, backed up by excellent cusomer services, you can't go wrong for sure!
The Mydome systems work very well and easy to install.
Having looked at Intruder/Driveway alarms in the past I was sceptical about the range quoted by wireless systems. Well I had no need in the case of the MyDome system. The range is more than adequate to cover my driveway and large garden. I was so impressed that I purchased more receivers, sensors and a new door bell. They all work very well.
I ordered a light switch timer last…
I ordered a light switch timer last week and it never arrived. I emailed the company and called and left a voicemail and they never responded to either.
They have happily taken my money but are not willing to contact me as to why I haven't received my order. I am not out of pocket with no item!!!! Not a happy customer!
Incorrect items delivered and totally…
Incorrect items delivered and totally no response, requesting the correct parts.

Antwort von mydome
It’s been 1 week and I haven’t received…
It’s been 1 week and I haven’t received my order. I have tried contacting the customer service but no response!! Please get back to me or I will have to call my bank and refund my order from there!

Antwort von mydome
Prompt reply and helpful advice
Good Customer Service
Had a problem with Midnight Square receiver contacted
the supplier by email, they responded the next day and sent a replacement out straight away.
Could not ask for better service.
Excellent customer service
Excellent customer service
I had a problem with my product and the warranty had expired, but customer services identified the fault and sent me a replacement unit, no questions asked.
Great customer service
They provided excellent and efficient customer service as they responded to my email very promptly, agreed to solve my problem with their timeswitch immediately, and even provided useful advice. It's a shame other companies I've dealt with don't provide the same exemplary service.
YOU GOTTA BUY THIS !!!
This is a simple and effective alarm/chime system and has better facilities than the more expensive range on the market. Wanted to ask a few questions after purchase and setting up, they responded very quickly and were most helpful. I have now "added" to this system as it works perfectly for my needs. We have had a spate of driveway intrusions in the area and I have tested the sensors which activate immediately. The only issue I have is the loudest setting is not as loud as expected , I believe it stated about 115 db, I question this because I have another alarm system at 120 db and that is "deafening" , mydome volume is clearly half of that, but I would still give 5 stars.
Great product
We bought this bell to use in two rooms with two bells linked to the doorbell. The rear room bell is about 40 feet and 3 rooms away from the front door, but the system works perfectly and is by far the best " simple" doorbell to install. You do need to follow the instructions carefully when you set it up to get the chime noise you want. We lost our user manual and the help desk e-mailed me a copy within 24 hours. Great service - great product. Thank you.
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