mydome Bewertungen 

210
•
TrustScore 4 von 5

4,1

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

A part had worn on my Light Switch Timer. I contacted customer service and asked if I could purchase the parts required. They sent them to me free of charge. Great customer service.

Bewertet mit 3 von 5 Sternen

Sorry to give a low star review but CS leaves a bit to be desired. I purchased a number of the small 10 year smoke alarms Mydome sell. Really neat and unobtrusive but one, after about two years, sta... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Some time ago l purchased a Light Switch Timer (UK113) which provided continuous satisfaction and was 100% reliable.Unfortunately,after many years of daily operation,a small internal part broke and... Mehr ansehen

Bewertet mit 1 von 5 Sternen

I purchased a smoke alarm from Amazon Prime in February 2022, it is a sealed non replaceable battery which is supposed to last ten years. By November the all too familiar 'chirp' sound began indicatin... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Smartshop
  2. auch in
  3. Anbieter von Sicherheitssystemen
  4. Großhändler für Elektrogeräte
  5. Heimwerkerfachhandel

Über mydome

Vom Unternehmen geschrieben

mydome | Protect your home

mydome is a well established UK based, multi -channel consumer products brand that has built up a reputation over more than 10 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality products.

When we started mydome our aim was simple, create products which are well designed, reliable and simple to use. 10 years on our focus remains on quality, innovation and our customers. We can be found on the high street, in major retailers and DIY stores throughout the country. Our products have been recognised as being reliable and innovative, having won multiple awards.

Bringing peace of mind to homeowners since 2011 and taking your home in to the future one step at a time


Kontaktinformationen

4,1

Gut

TrustScore 4 von 5

210 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 48 Std.

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,1

Alle Bewertungen

(210)

21 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

The customer service has been good

The customer service has been good. Although delivery was slightly delayed this was due to Royal Mail rather than mydome. Also very happy with the automatic light switch.

7. November 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Have had problems with Intruder(s)…

Have had problems with at least one intruder coming into my back garden. I therefore decided to install sensors for both the back and front gardens. Having reviewed the options available, I decided that the MyDome Driveway And Intruder Alert sensors were perfect for the job and reasonably priced. They were easy to set up, with the sensors already paired with the accompanying receiver. The default alarm tone was Ding Dong, which was fine for the front. So just had to change the sound for the rear, then install them in place.
The rear sensor has hardly gone off since. The red flash on the sensor is probably enough to warn an intruder off before they actually get over the top of the fence. Word gets around.
The front sensor is very useful for alerting when deliveries have turn up.
Am I happy with MyDome? Yes, very, nothing can beat peace of mind especially in the season of dark nights.

15. Januar 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The mydome light trips electrics

The mydome light programme actually keeps tripping my lights fuse on my main consumer unit, it happens on a couple of the entered programme times - it’s now happened three nights in a row all at same time , so I have to remove this devise - sorry 1 star is all I can give

5. November 2023
Bewertung ohne vorherige Einladung
mydome-Logo

Antwort von mydome

Hi Jamie,

Thank you for sharing your experience. I am sorry you are experiencing problems with our light switch timer, rest assured I will continue to work to your satisfaction.

The light switch timer is a retro fit home security light timer device that sits on top of your existing light switch. It does not require any wiring and has been designed to physically roll over the light switch in your absence ( i.e. it mimics what your finger would do).

As the light switch timer does not require a user to do any wiring it can not "trip" a fuse. It therefore appears as though you may have a different device which is causing a problem.

All mydome products come with a minimum 12 month warranty (upgrade your warranty for free with product registration) and a hassles free no quibble money back guarantee.

We will be more than happy to accept your return for a full refund.

Please reach out tour customer support team for more details.

Many thanks,
Rachel

mydome

Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. My IT skills not that good but they helped me through and I accidentally paid postage, which was refunded to me before order left them. Already have one of these light control switches for when you are away. They're so good we are ordering another 3.

30. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Simply excellent customer service

Simply excellent customer service. As Royal Mail had failed to deliver our order I contacted MyDome to let them know. I received a reply within minutes stating that they would follow up with Royal Mail immediately. The next day our item arrived.

4. Oktober 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Replacement unit

Have been using a Mydome wireless driveway motion sensor for a year. I found the product has a good range and covers the out of sight area of our driveway. The receiver recently developed a speaker fault which I reported to Mydome through their 'contact us' page; the same afternoon I was offered a replacement unit. Great, prompt service.

14. September 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Extremely Satisfied

After trying several other wireless doorbells that lasted only a short time before giving up the ghost, I was pleased that the mydome system operated first time and continues to work well.
The Customer Service is as good as the product. They responded to my emails quickly and with all the information I asked for in a clear & friendly manner.

29. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Experience with Mydome help.

I am very impressed with the unit and the rapid response that I received to my mail. The video supplied gave clear, concise instructions on how to setup and operate the switch.

9. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Cusomer Services

Sent a message to Customer Services and got a very helpful and appropriately friendly response. These are excellent doorbells at a very reasonable cost in my opinion, backed up by excellent cusomer services, you can't go wrong for sure!

8. August 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

The Mydome systems work very well and easy to install.

Having looked at Intruder/Driveway alarms in the past I was sceptical about the range quoted by wireless systems. Well I had no need in the case of the MyDome system. The range is more than adequate to cover my driveway and large garden. I was so impressed that I purchased more receivers, sensors and a new door bell. They all work very well.

22. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

I ordered a light switch timer last…

I ordered a light switch timer last week and it never arrived. I emailed the company and called and left a voicemail and they never responded to either.
They have happily taken my money but are not willing to contact me as to why I haven't received my order. I am not out of pocket with no item!!!! Not a happy customer!

17. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Incorrect items delivered and totally…

Incorrect items delivered and totally no response, requesting the correct parts.

29. Juni 2023
Bewertung ohne vorherige Einladung
mydome-Logo

Antwort von mydome

Hi James, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you as a priority.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Sofia

Bewertet mit 1 von 5 Sternen

It’s been 1 week and I haven’t received…

It’s been 1 week and I haven’t received my order. I have tried contacting the customer service but no response!! Please get back to me or I will have to call my bank and refund my order from there!

30. Mai 2023
Bewertung ohne vorherige Einladung
mydome-Logo

Antwort von mydome

Hi there iGIRL, thank you for taking the time to leave a review. I am sorry for the experience you've had so far, rest assured our team will continue to work towards your satisfaction.

We would love the opportunity to improve your overall experience. Please feel free to reach out to our dedicated support team so they can look into this for you.

https://mydome.co.uk/contact/

To help ensure a fast resolution please include the following details:

order number
full name
email address
contact number
full billing address, including post code.

Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster.

Thanks Sofia

Bewertet mit 5 von 5 Sternen

Good Customer Service

Had a problem with Midnight Square receiver contacted
the supplier by email, they responded the next day and sent a replacement out straight away.
Could not ask for better service.

20. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service

I had a problem with my product and the warranty had expired, but customer services identified the fault and sent me a replacement unit, no questions asked.

20. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great customer service

They provided excellent and efficient customer service as they responded to my email very promptly, agreed to solve my problem with their timeswitch immediately, and even provided useful advice. It's a shame other companies I've dealt with don't provide the same exemplary service.

4. April 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

YOU GOTTA BUY THIS !!!

This is a simple and effective alarm/chime system and has better facilities than the more expensive range on the market. Wanted to ask a few questions after purchase and setting up, they responded very quickly and were most helpful. I have now "added" to this system as it works perfectly for my needs. We have had a spate of driveway intrusions in the area and I have tested the sensors which activate immediately. The only issue I have is the loudest setting is not as loud as expected , I believe it stated about 115 db, I question this because I have another alarm system at 120 db and that is "deafening" , mydome volume is clearly half of that, but I would still give 5 stars.

23. März 2023
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great product

We bought this bell to use in two rooms with two bells linked to the doorbell. The rear room bell is about 40 feet and 3 rooms away from the front door, but the system works perfectly and is by far the best " simple" doorbell to install. You do need to follow the instructions carefully when you set it up to get the chime noise you want. We lost our user manual and the help desk e-mailed me a copy within 24 hours. Great service - great product. Thank you.

17. März 2023
Bewertung ohne vorherige Einladung

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