Bob's Discount Furniture Bewertungen 9.056

I bought four stools from them online after having a good experience buying another piece of furniture from them at a local store. I didn’t realize that they don’t even sell these stools in their stores, only online through a third-party seller. Maybe if they actually sold them in the store where staff could sit on them, they wouldn’t sell them anymore because they are absolute junk and not built for anyone over 5 feet or 100 pounds. And the saddest part is they have a no return or exchange policy for these stools. I won’t shop at Bob’s ever again.

Excellent service and hospitality. My rep was Chris and he helped tremendously

Very kind and knowledgeable staff. This was my first time walking into their outlet store. I found everything I was looking for at an affordable price.

The sales representative was very patient and showed me several living room sets and was very knowledgeable about the functionality and cost of each set. She was also very nice.

Eden was very helpful and very informative! We truly appreciated her dedication and service to helping us with our selection

Sales person was very pushy and when it was time to set up delivery, delivery to Big Bear was only Fridays. Which required me or my husband to take of work for the delivery. Also she tacked on a warranty that we didn’t ask for and just assumed we were going to get it. After sleeping on it my husband decided he didn’t want the chair so we canceled the order.

Great service!! Tara was a-Mays-ing!

Anthony was patient and informative while I made painstakingly calculated decisions on the selections for my new home. He informed me of the guarantees which brought me a lot of comfort. The store manager, Kevin went over the final details to confirm that I knew about all the benefits of purchasing at Bob’s! What a great experience! Definitely going back and recommending these two at Bob’s Discount Furniture!

Lina was a wonderful sales person. She showed me many sofas and loveseats. I found the one I was looking for. She explained all my options and we came up with the best plan for me. I needed my cellphone and she went out to my car and got it for me because Im handicapped. She offered me refreshments, she treated me with total kindness and care. I will return to buy a dining room table and I will love to deal with in the future. A gentlemen I believe was the manager looked over the information and he a delight to work with. I will give the highest rating because I was really impressed with customer service.

Sincere and Appreciations
Sylvia Y

Awesome experience, great conversation to figure out what we would love to add to our home

Great information from the Sales Team. Alexi was a delight to work with.

Very great seamless experience

The person who helped me was great very polite and very efficient and patience showed me what I was looking for with sale price.. I like the place 3 times shopping here..

Thank you!

My experience at Bob’s discount furniture was great. The salesman was very knowledgeable and ordering went very smoothly. I would recommend highly.

I had the pleasure of speaking with Derrick at the Falls Church store and he was EXTREMELY helpful. Unfortunately there were a few issues with my delivery as well as customer service switching my beds but Derrick worked with me for close to an hour to rectify the issues and get me scheduled as soon as possible. He turned a very stressful and unfortunate situation into a pleasant conversation, that ended with me getting all of the correct items scheduled. Thank you again Derrick!

Great service, great product!!!

Purchase bed, mattress and other bed items on 8/26/25. Delivery date scheduled for 9/2/25. Items north delivered and when questioned, rep said items not on schedule. Can deliver in 3 weeks Told them that was not acceptable. Then that changed date to 9/5/25. Told rep that bedroom was ready now. Called number on sales slip and canceled all items. Advise them if they can’t honor original date I don’t want any item. Legitimate delay would have been acceptable but not bad record keeping

I bought a complete bedroom set from Bob's in 2022 they talked us into buying the warranty and this month I noticed the bottom part of the Floor mirror I purchase had rust on it. I remember we purchased the warranty and I called Bob's and put a ticket in and of course they said it was wear and tear and it was not covered. Really I had a different stand up mirror in the same spot before we purchased our new bedroom set and never saw any rust on it at all. I had them escalate the ticket and they came back with the same answer. What a waste of money to buy their guarantee matter fact I will never purchase anything from Bob's again. Really disappointed customer will never be back after this aggravation!

The sales person Ken was very professional in his approach. He was not pushy and gave us rightful sights about the items we were looking for.
Other stores often get pushy.

The salesman run is excellent salesman. He is the best we’ve been dealing with him for my parents dealt with him for 40 years. I’ve been dealing with them for 20.