I contacted MTHV today about a repair i requested online. They keep saying online is quicker and easier. Not true. But I spoke with someone today and he was polite and friendly and helpful. So don't t... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I would like to complement my housing manager Julie for helping me through a tough transition in my personal life that affected my housing needs and future support! This was achieved by understandi... Mehr ansehen
Unternehmen hat geantwortet
I spoke to a beautiful lady inside and out called Katrina. She was very efficient and knowledgeable to my needs. She made me smile. Actually we smiled together on the subject of Steve. Totally irrele... Mehr ansehen
Unternehmen hat geantwortet
Overall as a company quite slow in responding to anything The onus is on you as the resident to push for anything. Moving everything online just allows MTVH to be slow and non responsive. Trying to c... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
We believe everyone should have access to a home and the opportunity to live well.
Kontaktinformationen
Bristol, Vereinigtes Königreich
- mtvh.co.uk
3,8
Gut
1643 Bewertungen
Hat 93 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I had about 5 repairs issues to report
I had about 5 repairs issues to report. For a start a tried the call back system and the call back came 8 minutes as it said it would. Then I stumbled on very helpful receptionist who took his time and raised all the job and references to quote should I call MHTV.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Remy,
Thank you for taking the time to leave us a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Acknowledgment and congratulation
I would like to use this plateform to acknowledge MTVH for their good customer service. Since I joined MTVH in 2005, I have enjoyed good customer care. I would like to congratulate Ms Jacqueline Edomwonyi for her good listening skills and the effort made to put in order my monthly payments that were a bit exaggerated and caused me a bit of stress. Gabriel Assiene.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning Gabriel,
Thank you very much for your lovely feedback. I have passed your review on to Jacqueline and the team and, I know, they will be delighted to read your comments.
Many Thanks,
Emma
I would like to thank Paul Johnson and…
I would like to thank Paul Johnson and cookie for fitting a new shower for me. They were polite and very efficient, job done in quick time. So thankyou paul and cookie, really nice fellas🙏
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
My phone call was answered by a lovely…
My phone call was answered by a lovely lady. She gave me time to explain my difficult situation.
I got a text with a date and time for a visit. Five ⭐⭐⭐⭐⭐ service.
Thank you
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Ishan was very polite ,helpful ,and got…
Ishan was very polite ,helpful ,and got me an appointment for repair .
Put me on hold then when he came back thanked me for waiting .
Good customer service
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Thank you very much for your feedback. I have passed your review on to Ishan and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Property desk
Spoke to Paul this morning at the property desk.
Really helpful charming man,he sorted out my problem straight away.
Cheers Paul 😊
20. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
MTVH
I always have great experiences when i call MTVH ..today was no different. Chris was brilliant he got straight to sorting my problem out . He was kind and courteous with a dash of humour. Thanks Chris.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was absolutely fantastic at doing…
Paul was absolutely fantastic at doing what I asked very understanding very polite
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback. I have passed your review on to Paul and I know he will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Paul was amazing
Paul was amazing, supportive and communicated clearly with me. He provided great customer service support.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Paul and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Very difficult to track a requested…
Very difficult to track a requested repair. When it’s reported you receive a repair ref. Then when an engineer/ tradesperson is called out it’s changed to a different ref number and the original one is cancelled? So unless you keep very prudent records it’s virtually impossible to track :(
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Lee
Charlotte was nice and patient with she helped all the things I need to be done today . I am really appreciated her she is best ever person from metropolitan staff I dealt with
Charlotte was nice and patient with me
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Thank you very much for your feedback - I have passed your review on to Charlotte and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Alison white is an exceptional customer service representative
I have mixed experience with mhtv, but today I had exceptional customer service from from a lady called Alison white. She went above and beyond to take my complaint and I was so impressed and grateful for her help that I wanted to submit a review. She is definitely an asset to MHTV
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your lovely feedback. I have passed your review on to Alison and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Re intercom repair
Chris was very friendly and approachable. I asked for a Friday am time as I work and have health appointments, I need to keep free. He was just so nice and kind, which makes a big difference. He was also very thorough. Please pass on my sincere thanks to his manager, Chris is a credit to MTVH. Thank you very much.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback. I have passed your review on to Chris and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
This experience was terrible
This experience was terrible, not helpful at all they have applied direct to UC for my rent and there was no reason to at all and then wanting me to pay 2 months ahead to reverse this action when I only get paid a month at a time and u currently owe this months rent as I have always paid it in arrears.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon,
Firstly, thank you for taking the time to leave us a review. We’re sorry to hear you’ve had a negative experience with us and would like to take this as an opportunity to provide a solution. We’re aware that you’ve probably already reached out to us regarding your issue, but if you could fill out the attached webform https://www.mtvh.co.uk/contact-us/ with further details of the problem, and quote Trustpilot, we’d be happy to investigate it further.
Many thanks
Emma
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Spoke with Kacie this morning
Spoke with Kacie this morning. I was confused over a matter and she did everything she could to help. Kacie was very polite, helpful and courteous.
Thank you.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon Joanne
Thank you very much for your feedback - I have passed your review on to Kacie and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Ash at MTVH has been absolutely amazing…
Ash at MTVH has been absolutely amazing dealing with my enquiry she is so polite and professional thank you Ash
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you very much for your feedback - I have passed your review on to Ash and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
Online is so much easier
I made the appointment on the phone but then had to cancel to take my elderly dad to hospital, so then the customer service lady said once everything is better ring back for another appointment to get the repairs done, I did ring back but it was very busy so I done the online repair & received my appointment within 4 days as it was the weekend, it's 4 weeks till my appointment for repairs but it's not an emergency so I'm happy with the appointment, keep up the good work MTVH
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good afternoon
Thank you for taking the time to leave us such a positive review. We really value your feedback and are happy that you have had a good experience.
Many Thanks,
Emma
Customer neglect is systemic
I used the service to find out why an enquiry I raised had been closed without informing me. I received a response to my new enquiry that I wasn't clear about, so I emailed a reply. Only to receive an automated reply saying the enquiry had been closed. This level of customer service is appalling!
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Good morning
We’re sincerely sorry to learn of your negative experience with us. However, we’re determined to put things right. I requested information via Trustpilot to be able to assist you further, but did not receive a reply. If you could kindly fill out a webform on https://www.mtvh.co.uk/contact-us/ quoting Trustpilot and provide further details of your issue, our team would be happy to investigate it further.
Many Thanks
Emma
Fast, efficient and great service from telephone agent.
I had to call today as I had the wrong service sent to me this morning regarding my pipes under my sink. Katrina was extremely helpful. She resolved the issue, getting me a new appointment for this week. She was a pleasure to talk too. I actually said to my son after the call that they should have more staff like her answering the phones.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von Metropolitan Thames Valley
Hello,
Thank you very much for your feedback - I have passed your review on to Katrina and the team and, I know, they will be delighted to read your comments so thanks again.
Many Thanks,
Emma
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.