Motortrustuk Bury 

We purchased a car from Motor Trust Bury on 27th February, and what followed has been one of the most frustrating, unprofessional and disrespectful experiences we have ever had with any business.

The finance was completed and the funds were transferred to them promptly. After taking our money, we received absolutely no confirmation, no courtesy call, and no update whatsoever. We were forced to chase them ourselves just to find out what was going on with a car we had already paid for.

Every single interaction with their staff has been unpleasant. The advisers are consistently rude, dismissive, and speak to customers as if they are a nuisance rather than people who have just spent thousands of pounds with them.

Our sale was supposedly handled by Chris, although trying to actually speak to him felt like chasing a ghost. Every time we called, we were told he was either “off sick” or “on holiday.” Weeks passed with us repeatedly calling just to get a basic update or to arrange collection.

Eventually, after relentless chasing, we were told there was a fault with the indicator bulb and that a part had been ordered. We were assured the vehicle would be ready within a week. A week later we called again only to be met by yet another incredibly rude and aggressive staff member who acted as though we were inconveniencing them simply by asking about a car we had already paid for.

After repeatedly asking, we were finally put through to the mysterious Chris. If the rest of the staff were rude, Chris took it to another level entirely. Instead of offering a clear explanation or apology, he casually informed us that the car now has another fault and that they “don’t know what it is.” No details. No timeframe. No reassurance. Just pure incompetence and a complete lack of professionalism.

At that point, after weeks of delays, excuses and terrible communication, we asked to cancel the sale. Chris responded by shouting down the phone, becoming aggressive and confrontational, before abruptly hanging up.

Let that sink in: a dealership took thousands of pounds from us, failed to provide the vehicle, admitted it has multiple faults, could not tell us when it would be fixed, and when we reasonably asked to cancel the sale, their representative shouted at us and hung up the phone.

This is not just poor customer service — it is utterly disgraceful behaviour from a company that clearly has no respect for its customers once the money has cleared.

We have been left without the car we paid for, without any clear answers, and treated with nothing but rudeness and hostility every step of the way.

If you are considering buying a car from Motor Trust Bury, do yourself a favour and look elsewhere. Based on our experience, once they have your money, professionalism, communication and basic respect go straight out the window.

Absolutely shocking.

The salesmen are nice and friendly until the sale is done and if you have any issues after purchase they are extremely rude, especially to women!

I purchased a car from Aidan, on the same day of purchase the engine management light come on. I took it back to the garage and was told it was all ok. Before I’d even got home the light had come back on again. It took another two visits to the garage before it was resolved at my inconvenience.

I have since had further issues, been lied to and spoken to rudely by Aidan and another man. I complained to Andy the manager which was a total waste of time. No apology from anyone at MotorTrust for the poor service and rudeness of staff.
They should remove the ‘trust’ part of MotorTrust.

Brilliant service from Riz, from sale to driving away, and all done within 1 week

Everything with Adam was smooth sailing and the car was perfect and everything with transferring the car was easily done

Good service, just need to make sure you confirm when you want to pick up the car

We purchased a car recently
Great customer service
And dealt with a lovely salesman riz nothing was a problem

A* service throughout. Adam was very helpful and made purchasing my new car a breeze.

Would highly recommend MotorTrustUK and all the staff there , extremely polite and helpful.

Loving the car , thank you!

Great experience purchasing my car totally hassle free. Adam sent me a great detailed video and answered all my questions. Great communication and customer service kept me informed all the way through as I didn’t see the car before delivery. Thanks Adam!

I saw the car online i call the company and riz anser the call he was amazing at deal and anwser all my questions keep me update all the time riz was so profesional even after delivery the car riz call me to now if everything was okay with the car if i like it because im in london and the car was outside london riz is very helpful kind and very profesional

AVOID, AVOID, AVOID!!!
Bought a 20 plate Peugeot 2008, engine management light came on, in first 24 hours of owning it. Took it back and they didn't seem to happy that we took it back to them instead of an independent garage. It got sorted and we got it back after 48 hours.

A few weeks later, the vehicle broke down and had to be towed back to the garage by the RAC as was not safe to drive. It has now been with them for 4 weeks with us having to chase them constantly to see what is happening. NOBODY gets back to you!! Have emailed a complaint, that hasn't been acknowledged at all. On their website it states you will have a response in 3 days! We are still without a working, safe car and still no response!! I would avoid at all costs!!

Had the best experience, made my mother feel at ease with getting a new car. Many thanks to Raf what a legend!!!

Adam has been very helpful and supportive.

I first saw my new car listed on CarGurus, and shortly after, Rizwan from Motor Trust UK got in touch. As a first-time buyer, I really appreciated how calm and understanding he was. He took the time to walk me through the entire process step by step, answered all my questions clearly, and regularly checked in with me even outside of office hours to make sure I felt comfortable and informed.
When it came to collection, I arrived later than planned on a weekend, past their usual closing time. Despite this (and the heavy rain!), Rizwan stayed patient and professional throughout. He gave me plenty of time for a thorough test drive and carefully explained everything I needed to know about the car and the paperwork.
Overall, it was a genuinely smooth and stress-free experience from start to finish. I wouldn’t hesitate to recommend Motor Trust UK especially if you’re buying your first car.

Spoke to Adam over the phone; really polite and arranged an appointment same day. I came to view the car and test drive. Really patient and explained the steps. The car was valeted, MOT’d and ready within 3 days, for me to drive away.

The service I received from Rozy, was 1st Class. Rozy went way above what was asked of his role and took responsibility for delivering my new car to me personally on his day off. This was due to events out of his control which had resulted in a delay in my car being delivered. Rozy interrupted his day off with his family to rectify the situation. Now that is what I call excellent customer service. Oh and the car is brilliant too.

Adam was top class and made the sale quick and easy

Adam was very professional and dealt with the sale quickly.

Brought a Kia sportage from them at the bury site went to test drive the car on the 6th Feb, I noticed the car had a management light on there. I told Tom that engine light is on he said that’ll get sorted before you purchase the car. Went to collect the car on the 13th Feb no management light as soon as I got home and switch the vehicle off & on the engine light came straight back on (they cleared the code hoping it wouldn’t come back on) took it back to them on Monday to fix it. Not heard a single word from them apart from Tuesday I was told it was a glow plus issue. I’ve been ringing to get an update as i have no car with children & work full time I’ve even asked my finance company to liaise but they’re also getting ignored. The customer service & communication of this company is appalling you get left in the dark with no response. I’ve still not received the vehicle. Just be very careful with them as they’ll be really nice & friendly prior to sale but once sale has been made it’s a nightmare getting anywhere if there’s any issues with the car.

Adam was great help and helped every step of the way into getting my first car

Terrible experience. Paid £100 deposit for a car but decided against proceeding with purchase. Contacted them via email, phone and on live chat via their website over 20 times. Still not received my deposit back. When I call they put me on hold but never actually talk to me. I've been waiting nearly 3 weeks now. When I was in the showroom, a lady came in requesting to see the manager because she had bought a car from there which had engine failure less than a week later (despite them saying every car has an MOT before sale) - she claimed she had tried to contact them many times but again, ignored