Montu UK Pharmacy Bewertungen 269

I am currently a patient who uses this pharmacy. Unfortunately what they are doing to me with reference to TWO faulty vape cartridges over TWO prescriptions should be known by anyone who might use the pharmacy,
Over a month ago I ordered Aurora two vape carts. One arrived broken and did not fit the 510 thread battery as described it would do. I told them. They asked for a video clip. I sent it clearly demonstrating the difference between the cart that fitted the battery and the one that did not. They then asked me for dates that they could collect the broken cart, I gave them three dates as requested. I then heard nothing again. I think this may have happened twice with the first faulty cart.
The time came to order my next prescription. I ordered the same two vapes carts in the hope that the previous faulty cart was a one off issue. Yet again one arrived faulty and the other was fine. I wrote again. I was given an insincere apology about them ignoring me the first time, informed that it wasn’t done deliberately as I suspected, and told the staff member who was dealing with my query had left the company, which is a convenient excuse. I was and asked to do the same as previously. I sent another video clip . “ thank you for the clip, give us date to collect this cart and the other faulty cart” I did that while also offering to keep the broken carts ( I figured out a way to access the medicine despite it being very awkward to do so). I told them that if they prefer, they could offer me a reasonable discount and they don’t have to go through the evidently impossible task of arranging to collect the carts after the dates are provided to them.
They offered be a 10% discount. My orders are around £200 so this would equate to £20 off my next order. The broken carts cost £66 each! The discount was turned down in favour of taking up the option of returning the carts, then inspecting them even further and then either refunding or replacing.
Now they will not answer my emails. Has the second staff member dealing with customers left too? Are my faulty cart emails making staff instantly leave the company ?
I was never rude or impolite and I write very formally.
I feel like I am dealing with street people with this pharmacy. Hustlers who have no experience in customer services. This is not what I was expecting.
The carts were twice proven to be faulty and yet they are not behaving like any professional pharmacy I have ever dealt with in thier response to my issues. I buy medication for severe neck and back pain. A month after sending me faulty medication, they still have not sorted this out. Yes, a month. I am considering changing my doctor and pharmacy to anyone I find that might be more respectful and professional. Surely there is a case for medical malpractice. I will be looking into that.

UPDATE- I should say someone contacted me and apologised and finally refunded the money for the faulty carts and offered a 10% discount. Fine. A bit late and still asking for me to arrange a collection of said carts though. You don’t get four chances Montu. I agreed three times and replied with dates. Enough is enough don’t you think?

Firstly when I signed up I followed all the steps but montu delayed my prescription as they didn't reply to my email for a week and I had to constantly chase them. They sent a broken product with glass smashed and I have been trying to get a replacement for around 6 weeks without luck and barely a response, now been trying to get a refund for around 2 weeks and once again montu customer service does not respond. They respond after 3 emails and after a few weeks at most. I have fibromyalgia and have been in a lot of pain without medication now thanks to montu, wrote a complaint and it wasn't even acknowledged!! What a joke of a company, alternaleaf is not even the problem but I have had to leave them and their great customer service as they unfortunately use montu as a pharmacy.

Iv been with them for almost a year now and id rate them "9 out of 10". The website is easy to navigate, also offers loads of information about MC. The service for me has mostly been exemplary and any questions or concerns i had were dealt with swiftly and without fuss. I HIGHLY recommend. I WISH id known of them YEARS ago.

Brilliant service

I was with releaf but their subscription is £40 a month so came to alternaleaf as it’s £10 a month subs.

Had initial appointment with pharmacist. Then the doctor a week later. Both lovely people. after seeing the doctor on the Monday my prescription was ready on the Thursday but was after 3.30pm so was sent out Friday. Arrived next day Saturday.

After reading other reviews here I was dubious all would be ok, but everything is all good at present. Hope this level of care and service is consistent. I’m very happy with alternaleaf and will be sticking with them. Thanks

Absolutely amazing staff and service don't understand why people saying they don't answer the phone because they rung me back within a timely manner definitely recommend to anyone

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Ash james
3 reviews
GB
Rated 5 out of 5 stars
After some time of being with…
After some time of being with Alternaleaf the service is outstanding the staff are really nice and care about you and leave you feeling completely comfortable on the phone with a happy attitude and care and understanding I have made a few mistakes with my order and they where so helpful to fix it for me under short notice go above and beyond to help you. As the the medical side you can definitely notice the difference from the rubbish you buy off the street that gives u anxiety and and a poor high and left feeling like you need to smoke more because it's 100% clean I feel less depressed started doing more and focusing with my day time smoke I've caught up with appointments house work even opening the blinds every day and started to get out ALOT more and feeling chilled focused even my back pain the night time smoke as well helps me sleep am not up all night vaping rubbish smoke I've had the best sleep in years and not up all night till 4am the quality of the medical cannabis is unbelievable I've been a bored and this medical is just as good if not better the packaging is amazing and if you take into account how much that must cost to do show the care and pride they take in what they do I can honestly I feel so much better in my self and more out going and socializing more it helps with my ADHD as well better than any tablets and my depression is not as bad as you kno some street stuff you just don't no what ur vaping I can tell a massive difference if your thinking dose it work I have other issues as well and what an amazing thing to have to help people

Date of experience: 09 June 2025

Excellent customer service,especially Thomas who went out his way to check if my chosen bud was gamma or beta irradiated.My only gripes with Alternaleaf are their pharmacy show “no new requests “or sold out whist my friend on memedica has no such trouble and I ordered/paid before 3.30pm and it took 2 days to arrive and although I was reimbursed the £9 delivery charge I would rather have had it next day. Lastly I don’t understand why the company have raised the prices on most products as I think they charge plenty already. Good when good and bad when bad;especially the prices

A mixed experience. The medicine itself is life changing, it is the only thing that has helped chronic pain, anxiety and depression.

Montu though are lacking massively unfortunately. Constant stock shortages Pharmacists aren't knowledgeable, Product is often poor. Tons of stalk, inconsistent quality and when you ask them for their advise they will always upsell one of their own brands.

I recently told the pharmacist that I was looking for anxiety relief. 

I find there is very little guidance in my appointments and I have had to do lots of research myself. I am working out what terpenes work for me. I have been a patient for 6 months and not once has the doctor or pharmacist mentioned terpenes which is unacceptable.

I am always asked what I want. I do appreciate the freedom but I am also paying for your service as a medical professional. 

With this in mind, I asked 24 hours after my consultation to make a minor change to the prescription

This was a vape cartridge, both the same brand and strain, but one has CBD, the other zero. Given that I told the pharmacist that I was looking to alleviate anxiety, they really should have suggested the one with CBD instead of asking what I wanted. Ultimately, the decision is mine, but this needs to be based on some guidance from the medical professional.

At this point I have not paid for the order so
expected a sympathetic and helpful response. This is what was received.

“I noticed in the portal that item A has been ordered, and it matches the notes from your appointment. Since the prescription has already been issued, it is improbable that we can rewrite it unless the item is unavailable”

So, in summary ‘computer says no’
 
This is a medical prescription, I am not see using the product recreationally. It is paramount that I am given the medication that I require. More harm can be done with the incorrect medication.

The alternative would be to use a medication that is very likely to cause panic attacks. This would appear to be what Montu would recommend.

Excellent customer service! I have seen other people having issues with Alternaleaf and Montu but I’ve had a breeze with them so far. Just had to report a defective vape cart and they were so helpful! they’re currently awaiting a response from supplier but have made sure I can get medication in the meantime. And they’ve been very attentive and quick with responses. Big shoutout to Amelia H you were fantastic help keep it up!

Customer service is always really great and I have always had all issues resolved very quickly and the staff are super friendly and helpful.
There is always an excellent choice available and you are not limited in what you can order to best help manage your condition.
I can't recommend Montu enough!!!

Easy and quick to get. I had an issue once and they fixed it straight away. Highly recommend

Had an issue with delayed prescription (not month's fault).

Do not try and contact via telephone number - I have never been able to get in touch (always rings out).

Once I completed a contact form on the website I was quickly contacted by customer support who looked into my case and sped the process up which minimised the amount of time I was without medication.

The world of medical cannabis for patients in the UK is difficult, inconsistent and expensive, but there seems to be some good people working with the Montu Pharmacy trying their best for their customers.

The process went through smoothly. Helpful customer service and answer all of your requests. Both consultations were informative. Pleased with the service

Amazing company! Great communication and prices. Thank you for making this process easy!

Lauren was absolutely brilliant, answered all my questions and put my mind at ease.

Couldn’t ask for a more helpful service

Thankyou

I find everyone I have interacted with extremely helpful. Very speedy to respond. I would definitely recommend Montu pharmacy. My medication is always of a high quality & delivered on time. They have a very high standard of customer service too. All round a great service with great people. Always ready to help with any questions & queries.

I was nervous at the start as it’s an unfamiliar service but oh my goodness, how amazing! The staff are super helpful, very kind and just so sweet. They have made my experience extremely smooth and comfortable as well as supporting me through the process. I couldn’t be happier and if you are reading this right now thinking should I? Will it help? Please try. It may change your life!

Amazing service easy to use, catalogue easy to navigate. Even when they only had part of my order available they provided me with a discount code for free extra delivery as it wasn’t my fault. Only issue I would say is sometimes the call waiting times are quite lengthy when I have a query.

Prescribed for various ailments & nerve pain which the oil has dampened down & has made a real difference already. Very impressed with montu through getting the right treatment customer service is also v good many thanks