Monster Reservations Group Bewertungen 4.018

Summer was helpful in setting up my first vacation to Galveston, TX at the Holiday Inn resort on the beach.

Today, I had the liberty to speak with Miss Alijah, who is a verifier of vacation packages with Monster Reservations Group.
Miss Alijah verified my trip. Laid out the do’s and don’t’s; collected my payment via Credit card and offered the White GLOVE PROTECTION PLAN n the event I cancel for any emergencies, sickness, airline changes, by accepting the White Glove Protection, I would not lose my vacation.
Mis Alijah was kind, respectful, professional with a little laughter; and attentive to my concerns.
Again, the Monster Reservations Group did what they do. They get you set up. I can only take the word of the representatives that all will be enjoyable once I arrive; and I will get what we discussed when the vacation was set up.
Miss Alijah had a great spirit. Thanks Miss Alijah, I look forward to an enjoyable and memorable my vacation n 2027.

Cheryl B

If this survey was for Rosey who I talked with on the phone it would be a 5 star. The Monster company is my issue, the salesman who talked me into purchasing the Platinum package made all kinds of promises that we outright lies. It has been impossible to talk to a person who can get me the copy of the '' PHONE CALL FOR QUALITY PURPOSSES" or to get them to listen to the phone call. Buyer beware. The rules keep changing and it costs me more money to book a trip. The reservation people tell me it is nonrefundable. You can find cheaper resorts in the USA through online agencies rather than though the private inventory.
Wish I could get my money back. Many regrets with Monster.

We booked a vacation with this group and, unfortunately, have been very disappointed with the level of customer service. Our presentation was scheduled for 2:00 PM, and I called to request a morning time instead. I was told the change could not be made.

When I tried to resolve the issue, Monster told me the resort had to make the change, while the resort told me that Monster had to handle it since that is who we booked through. We were sent back and forth with no solution. To make matters worse, when I asked to speak with a supervisor, that request was denied.

The company says they want guests to have “the best vacation ever,” but they were unable to accommodate or even properly address a simple scheduling request. Better communication and coordination between Monster and the resort should become a priority. Customers should not have to deal with confusion, poor communication, and lack of support over something that should be easy to resolve.

Hi, My name is Cheryl D. I had the privilege of speaking with Martin earlier today (Tuesday, May 26, 2026) to change my original vacation from NJ to the Dominican Republic.
Martin ensured I understood what I would be getting and gave some insight to the location I’ll be traveling since he had the pleasure of traveling to Punta Cana during a vacation he shared with family.
Martin helped me to feel at ease, and assured that my good friend and I would have a great time at seaweed-free beaches. Martin was professional at best, kind, pleasant voice, patient, attentive to my concerns, respectful, and elaborated on things I didn’t understand. He was just what the “doctor” at Monster Reservations ordered.
I thank you Monster for ensuring your representatives understood compassion and how to render it to a customer such as me during their training. Again, I thank you Martin for the great and respectful meet.

Cheryl D.

Tyler Brooks was an Amazing represenative!! Would love to use him every time to book my reservations!

MRG has a guardian angel...CANDACE! She continues to make the magic happen when all else fells. Candice normally can fix my issue within the call or if not within 24 hours which no other customer service company can attempt to do. If you get the chance to work with Candice planning your vacations, you have found a DIAMOND planning your vacations.

Scam. Nothing is available and fees on everything possible even though they said there were no fees.

Enjoying my first vacation with Monster. The Resort is very nice but they charged me more for Taxes than Monster said they would. I contacted Garrey S. at Monster vacation. He cheerfully listened and investigated very quickly. Within a couple of minutes he refunded the money that was above Monster's stated charges. He was very helpful and understanding. It was the assurance I needed to know that I made a good decision in choosing Monster Vacations. Thank Garrey and Thank You Monster Vacations. Joe B.

Summer was the best thing, she convinced me to stay after having a horrible experience with a gentleman.

Amir at Monster Reservations was personable and efficient while taking my order. He worked quickly to ensure the reservation details were captured and complete. After speaking with him, I feel confident that my trip will be a success and I'm assured that all will go smoothly!

Aisha was efficient and a relief

Carlarae helped with the frustrations I experienced after booking a holiday. She was very patient and helpful

I had such a wonderful experience working with Robert Fulwood while planning my vacation to Punta Cana! 🌴☀️ From start to finish, he was friendly, knowledgeable, and incredibly trustworthy. He took the time to answer all of my questions, made the process stress-free, and helped me feel confident that I was getting a great deal.

Robert truly went above and beyond to make sure everything was perfect for my trip. His professionalism and kindness made such a difference, and I really appreciated how easy he made everything. If you’re looking for someone reliable to help plan your next vacation, I highly recommend Robert Fulwood!

Our hotel room was canceled, not sure why but called and spoke to customer service (Mikaylee Mengon) and she was wonderful. She got our information and she sent the appropriate emails where they were supposed to go and gave me a way to call her back if we didn’t hear from the company. Unfortunately I gave a 3 star because we didn’t hear back yet but I really appreciate Mikaylee’s help. I would probably give her performance a 5 star rating.

TRISTAN JONES WAS AMAZIN!
Great service. I wish i can get her everytime i call in. thank you tristan for help me book my first vacation for me and my little family. We're so Excited for our first trip with monster !

It took approximately 30 minutes until I was able to get ahold of an actual person. The person who helped me though, Alyssa S. was very informative and answered all of my questions. A+ on *Her customer service.

If you want to throw money away, Monster Vacations. I can't believe I fell for this mess. I paid about $1600.00 for 12 different vacations. I was told I can combine the vacations, now I am ready to book my travels and learn I can't combine them. Then to put a cherry on top of this scam, I talked to the representative and he told me about a resort in AZ. I was ready to book until he said I had to pay over $450.00 in cleaning fees at the minimum for each week. I got off the phone and contacted the resort directly and they said the cleaning fee was $111.00...uhhhmmm. So, I am going to eat the original cost I paid for this package, because they are shady. Customer service has no clue what they are doing, by putting you constantly on hold and telling you one thing and then changing the answer.

“Rolanda Lewis provided outstanding customer service through Monster Vacation. She was professional, patient, knowledgeable, and made the entire vacation planning process smooth and stress-free. She answered all of my questions promptly, paid attention to every detail, and made sure everything was handled perfectly. Her positive attitude and dedication truly stood out. I highly recommend Rolanda Lewis to anyone looking to book a great vacation experience. Thank you for going above and beyond!”