Monster Reservations Group Bewertungen 4.018

Kristen Hargat was courteous, helpful and kind throughout the booking process - just leaving this review here to help her win the company contest for a FL vacation!

I called to book a trip and it seemed all went well. I was told I could fly into Punta Cana DR even though the destination was Puerto Vallarta DR. Good thing I had a hunch to verify the distance with the hotel and it was 7 hours. The agent stated I had complimentary shuttle service. When I called to advise of this of course no shuttle service a distance of 7 hours. So okay I asked can I change to Punta Cana they happily agreed and it was confirmed just like the last booking the fee I paid and the package I had there was no mandatory tour. Well I get to the verification person and there very much was a mandatory tour in order to go to that resort. Needless to say I was not given correct information both times and felt deceived. I was really looking forward to a nice time with my husband for my anniversary and now I can't even trust them going forward for the other trips on my package 😞So much for the white glove service I paid for ☹️

MikayleeMarie Was great she got down to the bottom of things and ended with a bang thank you

I was stressing because the hotel dates were not matching my flights. Paige was able to adjust the hotel reservation, and she provided ground transportation details. She definitely saved the day for this single mama!

Rosie was very polite and helpful, didn't push at all for extra fees for more stuff.
Keep it ip

MikayleeMarie Mengon did her best to accommodate our very specific request. She found the exact dates we wanted at some very nice resorts!! Unfortunately, we have a family reunion at a specific place and it's not available. My fault for not calling sooner... She was more than happy to help us book our Monster Weeks and gave helpful insight into booking for the future. Nice job!!

Candace Bowe was absolutely amazing in assisting me! Although my inquiry was sales related and not reservation related, she was still more than happy to assist and reached out to the necessary parties for the correct information. Stellar customer service.

If you could leave negitive stars I would these scam artist should be closed down. I purcahsed a 3 night stay from them in February. After at least a dozen attepmts to get dates that were available I found a weekend that was open about a month and a half away. I booked the dates online and recivied an email that it was confirmed through Booksi. I have had trips booked through them before so figured I was good to go.We drove 5 plus hours to the hotel and they had no reservation for me. After driving that far I had no choice but to book and pay for my trip.
After two days of both myself and the hotel trying to speak to someone at MRG they answered and tried to insist that on my reservation it stated I had to call in and reconfirm the reservation. After arguing that it does not say that anywhere on the confirmation and basically being called a liar I forwarded the email to them. They immediately said well when you bought the package it states it. She then proceeded to email me a link that I had never seen before where in IT ONLY SAYS ITS AS EASY AS GIVING US A CALL nowhere on that page does it say its required or even sugest its part of the standard protocol.
It has been two days of a vacation I am now way over paying for in a place I really didnt want to go. And they keep sending me emails to call in to customer service with diffrent numbers each time to the same line where I sit on hold for over twenty minutes sometimes close to an hour to get some smug person on the phone that states they can not or will not fix the problem. Every time I am offered a refund of my my money but never offered the vacation I paid for or reimbesment for the three nights I am paying for currently. I refuse to take a refund because if I do they then can say they addressed the problem. So I will call in to book another trip later which im sure they will not have anything available and I will never get the trip I paid for. PLEASE AT ALL COST AVOID THESE CROOKS.

I recommend that you call Cristhian Barahona of Monster Reservations Group to help book vacations and short stays. Cristhian Barahona listened carefully and was very patient, answering all of my questions. He went beyond the call of duty to ensure that I got the vacation I really wanted.

Worked with Karen Tinco with Monster Travel. Karen was very informative, answered all our questions. Very friendly, was a pleasure to talk with. The Scroghams

I don't know who is giving this company five stars, but they're lying. This company has ripped me several times by offering promotions that they could not complete. They tried to turn around and blame it on me when it is not my fault after they lied several times and took money that they couldn't fulfill a trip with. They even admitted at one time that they shouldn't have canceled one of my trip so they could have me to pay for another "reinstatement " They said I should have just rebooked. They didn't tell me that. They just find ways to get more and more money out of you. Beware! If you want to do a timeshare presentation for a deal, just do it directly through the company and cut out Monster reservations.

The ad for the $40 stay is a bit misleading because I wouldn’t call the holiday inn a resort but still very much worth the money. I spoke with Dwayne lahnert and I’m leaving this review because he made the whole process very pleasant and clear.

If I could leave ZERO stars, I would do so. This company NEVER stops harassing you with marketing calls. If you block a number, they use another number. There's ALWAYS a hidden fee--even if you book their "complete" package with "all fees covered." Yesterday, I tried to book a trip. I was on hold from 9:00 to 10 pm. I then got an agent. He told me that (even though I was booking more than 90 days in advance), I could not get a reservation in Atlanta for Labor Day weekend. If I wanted to have an 8-day reservation with a $750 "cleaning fee," then I could get a reservation. Yeah, right. I then moved on to another city. This Atlanta-to-another city took ANOTHER HOUR. I was then put with "reservations confirmation" which took a half hour while they tried to up-sell me on my insurance package! At the end, they couldn't book the reservation, because I had done a timeshare presentation at the same place in March 2023. I CAN'T MAKE THIS UP. The public should be alerted to their unethical business methods.

Marc Menovich was the person i spoke to over the phone. While the option i chose was not available, he did double and triple check for other options to accommodate my request.

Victor
victorh at monster
is a rarity among the usual encounters one has with sales agents. He adds a sincere quality of empathy and compassion. He is professional and helpful, as well.

Yonyx Duncan was so upbeat, positive, excited for me to be going on vacation, and very informative and patient.

I cannot wait until I complete my commitment with this company. I booked a US trip in Florida and was not told I had to pay an additional &256.00 for parking and resort fees out of pocket. I’ve experienced travel with other companies and once you pay the expected fees with the company, outside of a deposit fee for incidental fees, you pay absolutely nothing. Hollywood Beach Tower is a very old and run down hotel and Monster Vacation is horrible. They nickel and dime you for everything.

SWINDLERS!!! BUYER BEWARE!!!! TIMESHARE HUSSLE!!!! They are very pushy, adamant, persistent, slick, tricky and crafty and all. And refuse to refund any initial fees.😫😡😤😖😡