Monsoon Accessorize LtdBewertungen 

Very Unpleasant Staff at Westfield! Beware!

I went in to Accessorize to look at their fashion rings and was surprised to see a few XS small rings which fit me perfectly. I couldn't decide which rings I wanted to purchase so I grabbed three and decided to walk around and see what else they had in the store while I made up my mind. As i was looking at jewelry in other parts of the store I noticed one of the employees subtly following me around and standing around any of the areas that I was in. I was a bit bothered by this and so decided to walk to the opposite side of the store to see if she would still follow me there, and fortunately she did not.

After this, I decided that I would only purchase one ring, so i left the other two around one of the jewelry areas and proceeded to the till. The employee at the till was not the same one who had been following me, but as I handed her the ring I wanted to buy, she looked at me and demanded to know where the rest were. I was very confused and a bit taken a back by this, as I've never been treated like this in any store. I told her I did not know what she meant and then she proceeded to state that I had three rings and demanded that I show her the rest in a very accusing and unfriendly tone. I told her that I did not have any rings and she then proceeded to ring me up with a very sour and unpleasant face.

As I left the till, I noticed that the employee that had been following me around was standing at the front of the store by the barriers and I as i walked by her and through the sensors the sensors began to beep and she, of course, immediately jumped to stop me. I handed her the ring and the receipt and after looking at it, she demanded I show her my purse. I opened it and because i had my laptop in it and she couldn't see the other half of the purse so she told me in a very rude tone to move the laptop because she couldn't touch my purse. A couple of other employees came to help her and were much nicer stating that it was probably just the ring I had just bought. They still waved my purse and my jacket through the sensors and asked me to walk by it again and since nothing came up they finally let me leave.

I have never in my life been treated like this in any store and will definitely not shop there ever again!

Well I share my dissatisfaction with people on here ! I ordered a gift for Mother’s Day and was delighted when I saw that they offer a Sunday delivery, paid extra, and no delivery until yesterday even though, Sunday delivery was all over the box ! I’ve emailed Monsoons customer service with no response to my email....
You would think with business closing down on the high street that they would be doing the best they can to keep customers happy.
Quite telling there not interested in the customer.
I wouldn’t shop with Monsoon again based on my experience and I wish I had looked at this website to start with.

I am writing to express my absolute disgust at Monsoon's online ordering system.  Today I tried to place an online order for 4 flower girl dresses.  I entered all my details and my card details and clicked to place the order. The bank authorisation box appeared but the page then bounced back to the payment page.  Believing that I may have entered the card details incorrectly I repeated the process only to have the same thing happen again.  At this point I decided to pay using Paypal.  Completed the payment process on the Paypal site, received the confirmation that the payment had gone through from Paypal however received no confirmation from Monsoon that the order had been placed.  I then checked my bank account to see that not only had the Paypal payment gone through but there were two pending transactions on my bank account to Monsoon.  I contacted Monsoon Customer Service (had to wait approximately 15 minutes to be connected to someone) and was advised that only one of the payments would have gone through and the other two payments would appear back in my account in TEN DAYS TIME.  Absolutely unnacceptable, WHY?????  When I asked the customer service representative which payment had actually gone through I was then advised that the none of the orders had actually been accepted as some of the items were out of stock so all three payments will remain pending for up to 10 days, an amount of £315.  This is even more unacceptable.  How can their website be so utterly useless?  Why, if items are out of stock, are products allowed to be placed in your shopping cart and the payment held in pending in my bank account (ok, it's pending so they haven't actually taken it but it still means it's not available for me to access and could cause some of my direct debits and standing orders to bounce)? It is totally unacceptable and I am beyond angry that this has occurred.  I will NEVER shop again at Monsoon.

I ordered my wedding dress through them on Jan 5, 2019. It was unsuccessfully delivered on 1/24/19. The tracking link updated to "on transport to local sporting center" on 1/25/19. It is 2/11/19 and no change. They shipping service they use (PostNL) does not allow you to contact them but refers you back to original sender. I have emailed them twice with no response. Post NL says they will try to deliver 2-3 times. There have been no other attempts.
This type of service is unacceptable and at this point it looks as though I will have to go through my credit card company to dispute the charges.

Ordered 2 scarves in their sale, they then cancelled the order as the items were not available (this is poor in itself). One of the scarves is still available on their site days later which I get ads popping up for to remind me of the order they didn't send.

I have good experience in monsoon Stratford Westfield very helpful and good customer service my first time shopping in monsoon I was looking for a dress I was in a hurry one young girl Blessing she see me She come to me ask if I need help with a smile she help me a lot she communicate good my language Spanish excellent bilingual the name is Blessing she help me get good dress she talk respectfully And professional so happy I will come again when I go Westfield thank you to the lovely young girl everyone love my dress

AVOID LIKE THE PLAGUE- I placed an order online on 20/07 for around £100 with clothes from Monsoon and jewellery from Accessorize but only received 1 out of my 4 items, the one delivered by DHL on 24/07. Apparently HERMES pretended to have delivered the remaining 3 items the day before on 23/07 lunchtime but none of my neighbours took any parcel in my absence and no card had been left in my letterbox. After a whole week wait and investigation, the courier apparently had dumped my order on a staircase. In a nutshell, my order of £70 has been lost!! This created me a lot of hassles and stress as these items were required for an event on 28/07 and 29/07 but Monsoon never tried to replace them and right now I will fight even in court if needed to get my money back.
Monsoon & Accessorize do not know the meaning of Customer Care so avoid yourself a nightmare and spend your hard-earned money elsewhere; you'll save yourself time (I had to call them no less than 4 times already without any Manager calling me back) and a lot of stress. They couldn't care less that I was suffering with my voice and needed rest.

Thank you for your service! Will shop again!

Have been waiting since 12th June for a refund on a gift card. Absolutely ridiculous in this day and age that it can't be done online - they've already had the money, you're trapped to buying something else from them but no, you are left waiting weeks and weeks for a refund. Will tell all my family and friends to never buy gift cards from this company again.

Visited my local store in Coleraine and was approached by a lovely young lady called Stephanie who was very attentive and obiging to help me out for a wedding outfit, came out smiling with a glow on my face, so happy to have got me dream outfit, thanks to Stephanie!!

I have been a loyal customer of Monsoon for over 25yrs. Two months ago I purchased a cocktail dress specifically for a night at the Ritz Hotel. I did not try it on in the shop as I had jeans and trainers on and would prefer to try it with proper shoes and accessories. On trying it on it was slightly too short so I took it to Chelmsford to return it for a refund (the first time I have returned anything to Monsoon). I was met with the most appalling customer service by an assistant called Debbie. Although I had the recent and the garment swing tags she refused to give me a refund. Not only that, she was extremely rude and aggressive. When I asked what course of action I could take as the garment was not suitable or what other options there were, she shrugged her shoulders, turned her back on me and walked away without so much as a word of advice. I asked her to write her name down which she did. I have never been met with such rude and aggressive customer service in any shop. I made a simple request which she completely mishandled. Moral of the story is that Monsoon are very very quick to take your money but extremely reluctant to give you a refund.

I subsequently sent the dress to Monsoon head office with the receipts and the garment tags. The response I got was appalling they did not even offer a credit note. The dress was intact, never been worn, had the receipt and the swing tags with it and met all the criteria for a refund. Although I had never said in my letter to Monsoon I was seeking legal advice they wrongly assumed this using this as an excuse to say they could not deal with me any more as I needed to go through their legal team. As I have never taken advice from solicitors in this matter and neither would I, this is yet another excuse from Monsoon not to give me a refund or a credit note. The tone of the correspondence is belligerent, untruthful and quite clearly aimed at the customer not receiving refunds or credit notes and to ensure you are not able to deal with them again.

It is unfortunate that I now have to resort to the Small Claims Court to obtain a Refund as Monsoon appear to be totally incapable of providing any sort of courteous or proper customer service. Monsoon's management of this case has been shabby, tatty, dishonest and designed to be as unhelpful as they possibly could be.

No customer of John Lewis, Marks and Spencers, House of Fraser or any other reputable company would be treated in this manner. Monsoon appear to be only interested in taking your money, not assisting in the return of goods or refunds. At the very least I believe they should have offered a credit note.

Shabby, tatty, disgraceful customer service. I'm sure the loss of one loyal customer is of no concern to them. I am not having to go to Court to reclaim the money on the dress.