We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect custo... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect custo... Mehr ansehen
Unternehmen hat geantwortet
Never received the item, but was charged anyway. Sent an email on March 5. 2026 asking Momo to look into the missing product. All I received was an automated response saying their employees were on Ch... Mehr ansehen
Unternehmen hat geantwortet
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing s... Mehr ansehen
Unternehmen hat geantwortet
**UPDATE: What phenomenal customer service! One defective product shouldn't impinge a company's reputation. My negative TrustPilot review was followed the next day by an email from Suzana T, reachin... Mehr ansehen
Unternehmen hat geantwortet
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, Vereinigte Staaten
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great product! And great customer experience, too. There was damage during the delivery and communications to address this issue went well. They were understanding and structured. Its always nice to feel like you can actually talk to a human to solve these issues. We love the big mat for drying dishes, so far it works really great!

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Excellent product. Made a mistake on my original order. It was corrected quickly.

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Perfect large size and shape compared to other vendors. Highly absorbable and durable. Seems great so far.

Antwort von Momo Lifestyle
We purchased the large drytomita stone bath mat. The mat works as advertised and is great for keeping the bathroom floor dry after taking a shower. This mat was used daily over the span of six months, and over time it began to warp. The mat warped so badly that eventually, the corner of the mat broke off when I stepped out of the shower.
Although the mat broke, I was extremely satisfied with Momo LIfestyle's response. They honored their warranty and the process was hassle-free. My new mat was delivered very quickly and we are very happy with the product once again.

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The product was packed well, no damage. So far the bathmat is working great. I am using it in the kitchen as a dish drying mat.

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I've been a MOMO customer for over 3 years and my experience has been great with every purchase. We bought two non-slip bathroom rugs, several cabinet lamps with presence sensor, retractable portable blender, and several electric water gallon pumps.
Beyond having great and unique products for the home and for travel, MOMO Lifestyle also has incredibly friendly customer service after the purchase. The few times I have needed after purchase service, MOMO was exceptionally professional and easy to work with.
Highly recommend you visit their online store, check out their beautiful designs and make a purchase. You will be very happy with any and every item and they make great gifts!

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We wanted to order another 5 Gallon Water Dispenser for Large Bottles Rechargeable but none were available. :( We did purchase 3 Stone Sink Caddies and like them very much.

Antwort von Momo Lifestyle
I really like each of the three items I purchased-- small soap stand; dish drain base; and the bath mat. It took me a few days to mentally adjust to the bath mat. Because I was accustomed to seeing soft, fuzzy colorful mats, the Momo mat appeared very utilitarian, but now it makes me think of clean and streamlined. I was also concerned that the mat might be slippery but it absolutely is not and all three items absorb water instantly.

Antwort von Momo Lifestyle
I ordered a stone bath matt and when it arrived, it was broken in half. It was clearly damaged in shipping. I reached out to the company. R. Santana replied that since there is a 1 year warranty, it will be replaced at no charge to me. About 1 week later, the replacement matt arrived in good order. I appreciated how the company responded and the quick service from R. Santana. I absolutely would purchase from them again.

Antwort von Momo Lifestyle
Easy order and quick delivery!
We love the large stone shower mat.
Dries quickly and don't have to worry about mold or mildew.

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The Momo water Dispenser is n excellent product! I love it! It’s the best in water dispenser’s.

Antwort von Momo Lifestyle
I recently had to email your customer service department to ask them a question about my order that was being delivered to my location. Once I submitted my email to your customer service department, I received a response promptly by your employee, by the name of Rafael Santana. Rafael in his email response, assured me that there was no need for me to worry about my order and that the merchandise was on its way to my location. Rafael provided a link in the email where I could track the status of the shipment. Once I received my order, I sent Rafael a courtesy email to let him know that I received my merchandise. I also was impressed how well my merchandise was packaged and also was elated about the prompt delivery. Overall, I am a satisfied customer and thanks to Rafael and your packaging department for a job well done!

Antwort von Momo Lifestyle
Exceptional and easy service and a great product too! I love the look of the stone mats but one did crack in the corner. I emailed the company and showed a picture of what occurred. Since it was within a year, their warranty covered it. But what I loved most was how easy and responsive the company was. I got a quick response saying they were sorry about the crack and that they have already sent out a new one. Who has service like that these days anymore? I don’t come across it often and when I do, I know that’s a company I want to do business with. Again…beautiful product and superb service.

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This so good experience for me. That’s product very quality and so useful

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Update to my previous reviews about the mat warping. The company contacted me after I wrote the review and sent me a new mat free of charge. I appreciate them correcting this issue.

Antwort von Momo Lifestyle
Amazing customer service and amazing product delivered on time!

Antwort von Momo Lifestyle
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